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Customer Service Office Assistant

Jacksonville, Florida, United States
August 09, 2018

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Julia Smith

Jacksonville, Florida *****

Cellular Phone: 904-***-****



Echo Customer Service for Autism Demonstration July 2016 – December 2017 Beacon Health ValueOptions Federal Services

Jacksonville, FL

●Telephonically reviews and explains policy and procedures to Tricare military service members and their families

●Proficient in utilizing multiple computer systems to serve both active and non active duty service members

●First point of contact to service members and families with benefit inquiries

●Uses critical thinking skills to help facilitate service members and families with benefits

●Uses conflict resolution skills for families in times of emotional distress

●Maintains documentation in accordance to accreditation standards

●Follows TRICARE Standards and Procedures

●Functions in a fast paced environment while prioritizing and meeting timeliness standards

Office Assistant March 2016- July 2016

Mayo Clinic

Jacksonville, FL

Reviewed medical records

Provided data entry

Responsible for administrative duties

Working knowledge of Microsoft Office Suite products

Followed through with assigned tasks to meet required deadlines

Registrar /ER/Radiology March 2013 – November 2015

Reston Hospital Center

Fairfax, VA

Assembled all data and documents required for patient registration

Greeted patients and triaged to appropriate services

Completed all insurance verifications and authorizations.

Collected co-pays.

Completed administrative duties

Worked in a fast paced emergency department and demonstrated ability to multi-task

Responsible for managing high call volume

Claims Specialist August 2012- December 2012

Virginia Hospital

Arlington, VA

Verified eligibility and benefits for patients with new insurance information.

Followed up on claims rejected or suspended

Resolved claim issues

Worked with customer service area to address patient concerns

Collaborated with insurance providers to ensure compliance within the appeals process

Home Health Aid March 2011 - February 2012

Home Instead Senior Care

Provided care to elderly and disabled clientele

Prepared meals and medications

Accompanied clients to appointments and assisted with daily tasks.

Instructional Assistant July 2004 - June 2010

Fairfax County Public School System

Falls Church, VA

Planned and prepared variety of instructional activities for groups of elementary school-age students

Lesson planned to meet learning needs of various students, including those with learning disabilities

Worked closely with classroom and special education teachers to respond to children’s needs.

Problem solved to alleviate students’ behavior issues.

Assisted students with computer learning programs

EDUCATION: Northern Virginia Community College

Business Technology Studies

General Studies

CERTIFICATION: Business Administration accredited by Northern Virginia Community College

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