Customer Service Office
Resume:
Faiqa Shamim Pasha
D/o Shamim Pasha
Bachelor (HONS) in Business Management, 2017
BINARY UNIVERSITY of Management & Entrepreneurship, Malaysia
MELAB ( Michigan English Language Assessment Battery),2015
CaMBLA (Cambridge Michigan Language Assessment), University of Cambridge
Intermediate in Computer Science, 2010
Pakistan International College (AL-Khobar),Kingdom of Saudi Arabia
Matriculation in Science group,2008
Pakistan International School (AL-Khobar), Kingdom of Saudi Arabia
Procare Riaya Hospital (Oct 2011 – Oct 2013)
Lab Assistant
Simplified the processes of retrieving data from the computer system, maintaining department records, typing and compile reports daily, quarterly and annually.
Assist in the planning and preparation meetings and conferences.
Answered incoming calls resolving issues with the patients.
Improved customer service rating by 15% by training other employees in correct phone handling
Responsible for the filing of patients lab test results and responsible to deliver their results to medical records.
BRITISH COUNCIL (March 2015 )
Handled problems and dealt candidates with British Council’s Highest Standards.
Worked as a team member/ leader & solely handled exams.
Supervised the exam sessions of IELTS,Cambridge International exams and other professional exams like ACCA, CIMA, Top UK Universities
Despatched exam papers to Cambridge Board.
Worked as a customer service advisor on the front help desk for online registration Edexcel and IELTS candidates.
Maintained customer’s records by updating account informations.
Clerical Tasks
Ability to handle different people from diverse backgrounds.
Strong analytical and interpersonal skills.
Perseverance, positive attitude and strong dedication.
Proficient in use of Microsoft Office, Google Office (Google docs)
Can operate all type of Operating Systems
oWindows 8, Windows Vista, Windows 7, Mac OS
Proprietary in Data entry
Use of paint
Net surfing
Expert in use of photo editing software.
oAdobe Photoshop, Photoscape software
File management
Operational skills
English
Urdu
Available Upon Request.
PERSONAL INFORMATION
Office work experience with 4 years in handling confidential tasks and making routine office tasks as efficient as possible. Proven managerial experience and cost-cutting abilities, while maintaining high standards and achieving company goals. Aiming to leverage my work experience and abilities into a managerial role at your company.
Date of Birth
May 25, 1992
Gender
Female
Marital Status
Single
Nationality
Pakistan
Iqama Status
Valid
Address
Al-Khobar
Telephone
**********@*****.***
Academics
Working Experience
Core Strength
Software and technology
Linguistics Proficiencies
References
Contact this candidate