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Customer Service Office

Location:
Riyadh, Riyadh Province, Saudi Arabia
Posted:
August 09, 2018

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Resume:

Faiqa Shamim Pasha

D/o Shamim Pasha

Bachelor (HONS) in Business Management, 2017

BINARY UNIVERSITY of Management & Entrepreneurship, Malaysia

MELAB ( Michigan English Language Assessment Battery),2015

CaMBLA (Cambridge Michigan Language Assessment), University of Cambridge

Intermediate in Computer Science, 2010

Pakistan International College (AL-Khobar),Kingdom of Saudi Arabia

Matriculation in Science group,2008

Pakistan International School (AL-Khobar), Kingdom of Saudi Arabia

Procare Riaya Hospital (Oct 2011 – Oct 2013)

Lab Assistant

Simplified the processes of retrieving data from the computer system, maintaining department records, typing and compile reports daily, quarterly and annually.

Assist in the planning and preparation meetings and conferences.

Answered incoming calls resolving issues with the patients.

Improved customer service rating by 15% by training other employees in correct phone handling

Responsible for the filing of patients lab test results and responsible to deliver their results to medical records.

BRITISH COUNCIL (March 2015 )

Handled problems and dealt candidates with British Council’s Highest Standards.

Worked as a team member/ leader & solely handled exams.

Supervised the exam sessions of IELTS,Cambridge International exams and other professional exams like ACCA, CIMA, Top UK Universities

Despatched exam papers to Cambridge Board.

Worked as a customer service advisor on the front help desk for online registration Edexcel and IELTS candidates.

Maintained customer’s records by updating account informations.

Clerical Tasks

Ability to handle different people from diverse backgrounds.

Strong analytical and interpersonal skills.

Perseverance, positive attitude and strong dedication.

Proficient in use of Microsoft Office, Google Office (Google docs)

Can operate all type of Operating Systems

oWindows 8, Windows Vista, Windows 7, Mac OS

Proprietary in Data entry

Use of paint

Net surfing

Expert in use of photo editing software.

oAdobe Photoshop, Photoscape software

File management

Operational skills

English

Urdu

Available Upon Request.

PERSONAL INFORMATION

Office work experience with 4 years in handling confidential tasks and making routine office tasks as efficient as possible. Proven managerial experience and cost-cutting abilities, while maintaining high standards and achieving company goals. Aiming to leverage my work experience and abilities into a managerial role at your company.

Date of Birth

May 25, 1992

Gender

Female

Marital Status

Single

Nationality

Pakistan

Iqama Status

Valid

Address

Al-Khobar

Telephone

059-*******

Email

ac6l6o@r.postjobfree.com

Academics

Working Experience

Core Strength

Software and technology

Linguistics Proficiencies

References



Contact this candidate