Customer Service Sales
Resume:
Eric D. Johnson
**** ******* ****** *********,** 93631 559-***-**** [****.***********@*****.***]
Objective
Driven Professional with experience in providing educational resource consultations, Project Management and Leadership; in the areas of developing recruitment, training and development, employee relations, poised and competent with demonstrated skill set, a unique ability to easily transcend and bridge any cultural differences. Thrive and feel comfortable in a deadline-driven environments. Excellent team-building skills.
Summary of Qualifications
14 years of experience in providing complex reports for Mental Health organization as well, as Non-Profit companies, ensuring full compliance with agencies requirements and tight deadlines.Highly effective solutions provider and negotiator with the ability to analyze problems, make recommendations and sound decisions. Developed and sustained relationships based on knowledge and trust with internal clients, employees, external vendors and external clients. Strong team player and solid communicator.
Professional Experience.
Skills & Abilities
[ Report Preparation, Marketing & Sales, Written Correspondence, Customer Service, Professional Presentations, Accounting/Bookkeeping Proficient in using: Microsoft Office Suite: Word, Excel, Power Point, Access, Google research, notes, Internet research, MBT proprietary]
Experience:
[Program Supervisor LEAD and BSF Programs ] [VMS Counseling Services]
July 3,2017-Present
Program Supervisor over two Fresno County Contracts, which included providing trainings to Resource Parents throughout Fresno County. Secondly, providing coaching and mentorship to over 60 Social Worker Supervisors; with duties including providing educational resource consultations, Project Management and Leadership; in the areas of developing recruitment, training and development, employee relations, being poised and competent with demonstrated skill set, as well, as coaching abilities to transcend and bridge any cultural differences. Worked in a deadline-driven environments; which included hiring, firing as well, as training our Trainers and Coaches, provided excellent team-building skills
[Lead Service Coordinator/ Vocational Coordinator] [Crestwood Behavioral Inc]
[February 1, 2016 ] to February 23,2017]
[Service Coordinator/Vocational Coordinator- MHRC-Kingsburg Hospital. Responsible for the wide range of case management duties for a 44 bed Adult Residential Program including but not limited to: admission assessments and recovery service planning, as well, as discharge planning.
Responsible for timely completion of pertinent required documentation, interfacing with county mental health services and families, discharge planning and placement, active participation in interdisciplinary team activities, groups.
[Tulare County Office of Education] [August 2014] to June 2016]
Rehabilitation Management Specialist – Behavioral Health Services – IRC Maple Learning Center.
Provided professional psychosocial rehabilitation, case management, and living skills training services for individuals in an Intervention Resource Classroom. Developed service/treatment plans; conducted individual meetings; developed skills training programs; interacts with clients and families; teachers as well, as school administrators, provided encouragement and advice on methods for maintaining appropriate behavior; manages at-risk behavior and performs crisis intervention.
[Able Industries] [2014-2014]
Rehabilitation Supervisor- Rehabilitation Vocational Services- Visalia, CA
• Developed Job Coaches as well, as Job Developer, with working in a diverse employment setting. Coordinated and Supervised work in regards to, providing job-readiness training and assistance to adults with developmental disabilities. Consulted with District Executive, concerning overall Rehabilitation program and program development. cross trained throughout the company in designing and promoting program development as well, as partnering with other department for strategic planning, and implementation for various Rehabilitation programs.Provided strategic Rehabilitation Vocational consulting to various outside vendors such as, law relations regarding disability services, service protocols
[Boys Scouts Of America] [2005-2007]
District Executive
Coached volunteers members on techniques used to establish and maintain positive customer relations. Hired, trained and developed volunteers teams; led training, diversity awareness and customer relations programs for volunteers. Worked with managers to ensure customer members received timely accurate reviews, processed wage increases and assisted team members in interpretation of program benefits. Coordinated and facilitated counseling and corrective action programs for volunteer members. Conducted training with partners to ensure performance plans were set, maintained, and continuously improved upon. Assisted senior leaders in planning, executing and tracking customer development programs for customer members.
Worked on multiple projects at the same time while multi-tasking between timelines and project activities. Drove sales by overseeing the customer service and merchandising of various departments within sales, ranging from $200,000 – $450,000.
[Tulare County Office of Education] [ 2013–2014]Rehabilitation Management Specialist – Behavioral Health Services – Mid-County Court School Visalia, CA Consulted with senior executives and administrators concerning student’s behavioral needs by understating how to align behavioral resources within the business need through organizational design and program development. Managed full cycle client recruitment for management, analyst, and finance. Partnered with senior leaders and county office business partners to develop project scope, strategic planning and implementation for various behavioral projects. Provided strategic behavioral consulting to various school site units such as, functional behavior, law relations, safety, and other shared services protocols
[Medical Billing Technologies]
Analyst – Customer Service – Organizational Unit - Visalia, CA [ 2011 – 2012]
Developed on-boarding process for new clients and contractors. Created a welcome package manual for new business relations and project management office. Implemented processing methods for a better customer group performance.Developed documentation to support new client program and new system design training.
[Clovis West High School] [2008 – 2010]
Student Relations Liaison – Fresno, CA
• Communicated behavioral matter expertise and advised senior management concerning behavioral strategies.Worked collaboratively across the behavioral resource department to ensure all aspects of behavioral Projects were delivered effectively to the educational units.•Developed long term strategic behavioral planning, execution and evaluation of behavioral programs. Conducted market and industry data research to develop work plans. Managed and trained staff regarding company operations. Saved school revenue from $ 42,000 to over 350,000 in first two years with minimal overhead. Managed and taught support groups, which included Teen Fathers, Grief and Loss, Anger Management to name a few
Education
[Canterbury University ] [M.S. Wellshire, England]
[May 2003] [May 2005]
[G.PA. 3.6 Master Of Science in Sociology with a minor in Political Philosophy]
[ College Of Mount St.Joesph]-[ B.S. Sociology with minor in Criminal Justice] [May 2001-[May 2003]
[Able Industries] [2014-2014]
Rehabilitation Supervisor- Rehabilitation Vocational Services- Visalia, CA
• Developed Job Coaches as well, as Job Developer, with working in a diverse employment setting. Coordinated and Supervised work in regards to, providing job-readiness training and assistance to adults with developmental disabilities. Consulted with District Executive, concerning overall Rehabilitation program and program development. cross trained throughout the company in designing and promoting program development as well, as partnering with other department for strategic planning, and implementation for various Rehabilitation programs.Provided strategic Rehabilitation Vocational consulting to various outside vendors such as, law relations regarding disability services, service protocols.
[Tulare County Office of Education] [ 2013–2014]
Rehabilitation Management Specialist – Behavioral Health Services – Mid-County Court School Visalia, CA
• Consulted with senior executives and administrators concerning student’s behavioral needs by understating how to align behavioral resources within the business need through organizational design and program development. Managed full cycle client recruitment for management, analyst, and finance. Partnered with senior leaders and county office business partners to develop project scope, strategic planning and implementation for various behavioral projects. Provided strategic behavioral consulting to various school site units such as, functional behavior, law relations, safety, and other shared services protocols.
[Medical Billing Technologies]
Analyst – Customer Service – Organizational Unit - Visalia, CA [ 2011 – 2012]
Developed on-boarding process for new clients and contractors. Created a welcome package manual for new business relations and project management office. Implemented processing methods for a better customer group performance.Developed documentation to support new client program and new system design training needs.
[Clovis West High School] [2008 – 2010]
Student Relations Liaison – Fresno, CA
• Communicated behavioral matter expertise and advised senior management concerning behavioral strategies.Worked collaboratively across the behavioral resource department to ensure all aspects of behavioral Projects were delivered effectively to the educational units.•Developed long term strategic behavioral planning, execution and evaluation of behavioral programs. Conducted market and industry data research to develop work plans. Managed and trained staff regarding company operations. Saved school revenue from $ 42,000 to over 350,000 in first two years with minimal overhead. Managed and taught support groups, which included Teen Fathers, Grief and Loss, Anger Management to name a few.
[ Boys Scouts of America] [2005 – 2007]
District Executive – Fresno, CA
• Supervised staff of 100 volunteers.
• Maintained positive customer relations by creating a responsive, open environment and being available to customer members to facilitate open and continuous communication.
• Coached volunteers members on techniques used to establish and maintain positive customer relations.
• Hired, trained and developed volunteers teams; led training, diversity awareness and customer relations programs for volunteers.
• Worked with managers to ensure customer members received timely accurate reviews, processed wage increases and assisted team members in interpretation of program benefits.
• Coordinated and facilitated counseling and corrective action programs for volunteer members.
• Conducted training with partners to ensure performance plans were set, maintained, and continuously improved upon.
• Assisted senior leaders in planning, executing and tracking customer development programs for customer members.
• Worked on multiple projects at the same time while multi-tasking between timelines and project activities.
• Drove sales by overseeing the customer service and merchandising of various departments within sales, ranging from $200,000 – $450,000.
• Conducted recruiting and hiring for volunteer associates.
• Developed and presented business proposal presentations to senior management.
• Maintained budget controls.
• Provided continuous customer service by interacting with customer and team members on a daily basis.
College of the Sequoias 915 Mooney Blvd 93277 559-***-**** 2005 – 2007
Football Coach/Listo Program Director - Visalia, CA
• Managed behavioral support services.
• Handled department behavioral support contracts.
• Resolved Listo customer issues in a timely manner.
Reedley College
Adjunct Professor Sociology-Reedley, CA 995 N Reed Ave 93654 559-***-**** 2005-2006
•Evaluated and graded students' class work, assignments, and papers.
•Prepared and delivered lectures to undergraduate and/or graduate students on topics such as race and ethnic relations, measurement and data collection, and workplace social relations.
•Initiate, facilitate, and moderate classroom discussions.
•Compile, administer, and grade examinations, or assign this work to others.
•Prepared course materials such as syllabi, homework assignments, and handouts.
Education
Master of Science in Sociology, Canterbury University,
• Bachelor of Science in Sociology, College Of Mount St. Joseph, Cincinnati, OH
• BICM Certificate, Tulare County Of Education(Behavioral Intervention Case Manager) Visalia, CA
Software Skills
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