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Nursing Customer Service

Abu Dhabi, Abu Dhabi, United Arab Emirates
August 09, 2018

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Personal Information:

Address : Abu Dhabi UAE

Mobile # : 050-*******/050-*******

Email adds. :

Date of Birth: 1978

Nationality: Jordanian

Marital Status: Married


To apply my experience, knowledge and skills to a challenging position in provision of healthcare for the mother and newborn.

Education and certificates

University of Atlanta: Master degree in science of healthcare management science February 2015

Rufaidah Al Aslamiah College: High Diploma in Midwifery (three years of study) on January 1999

Rayah Secondary School: Scientific Secondary Grade on June 1996

Training and Achievements:

HAAD Licensed as Registered Midwife - GN3749

Lactation management training program and exam

K2 CTG program certified

Obstetric emergencies Management

Speaker on the international midwifery and nursing conference

Certified proof of yearly CME, CNE

CTG workshop

Physical assessment (adult and newborn)

Preceptor workshop

Cervical screening project

Basic ECG

Family planning counseling

Patient safety

BLS (CPR) workshop

Shoulder dystocia management

NRP course

Customer service workshop

Obstetric and midwifery conferences

Medication calculation and administration

Crash cart drugs

Audits and statistics

Infection Control Link Nurse

Quality Improvement

Perinea Repair Workshop

Work Experiences:

Date: Hospital Position

September 2015- to date Danat AlEmarat Hospital LDR Nurse Manager

Nursing supervisor Duties

November10, 2012- August 31, 2015 Burjeel Hospital Senior Charge Midwife

Nursing supervisor duties

May 2012 – October 2012 Al Noor Hospital Registered Midwife

Shift in charge

March 2005 – March 2012 Al Rahba Hospital, SEHA Registered Midwife


1.Quality Improvements

2.JCI Preparation and Audit

3.ACC Committee

4.Pap smear screening

5.Bereavement committee

6.Brachial Plexus Projector

7.Infection Control committee

8.Patient & Family education committee

9.Breast Feeding committee

Sept. 2003 - June 2004 Istiklal Hospital Registered Midwife

Jordan Shift In-Charge

Nursing Supervisor duties

Dec. 2002- August 2003 Alathereiah Medical Center Registered Midwife

Kingdom of Saudi Arabia Shift In-Charge

OBG clinic

June 2000 – Dec. 2002 Prince Faisal Hospital Registered Midwife

Jordan Shift In-charge

Jan. 1999 – March 2000 Al Razi New Private Hospital Registered Midwife

Jordan Shift In-charge


Excellent in Arabic and English

Job Duties:

Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements.

Maintains nursing guidelines by writing and updating policies and procedures.

Maintains nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Assures quality of care by developing and interpreting hospital and nursing division's philosophies and standards of care; enforcing adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measuring health outcomes against standards; making or recommending adjustments.

Maintains nursing staff by recruiting, selecting, orienting, and training nurses and auxiliary staff.

Completes patient care requirements by scheduling and assigning nursing and staff; following up on work results.

Maintains nursing staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.

Promotes patient's independence by establishing patient care goals; teaching and counseling patient, friends, and family and reinforcing their understanding of disease, medications, and self-care skills.

Provides information to patients and health care team by answering questions and requests.

Resolves patient needs by utilizing multidisciplinary team strategies.

Maintains safe and clean working environment by designing and implementing procedures, rules, and regulations; calling for assistance from other health care professionals.

Protects patients and employees by developing and interpreting infection-control policies and protocols; enforcing medication administration, storage procedures, and controlled substance regulations.

Maintains patient confidence and protects operations by monitoring confidential information processing.

Maintains documentation of patient care services by auditing patient and department records.

Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Ensures operation of medical and administrative equipment by verifying emergency equipment availability; completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques..

Maintains nursing supplies inventory by studying usage reports; identifying trends; anticipating needed supplies; approving requisitions and cost allocations.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.

Contributes to team effort by accomplishing related results as needed


Valid current nursing license from HAAD as a registered Midwife

Effective communicator

Clinical expert in specialty

Effective time management

Problem solving ability

JCIA participant

Able to make appropriate clinical and professional decision

Acts as a preceptor to new staff

Acts as in-charge for other units as required



Creating a Safe, Effective Environment, Hospital Environment

Medical Teamwork

Pain Management,

Administering Medication


1.Rufaidah Al Aslamiah College of Nursing and Midwifery in Jordan

2.New Al Razi Hospital in Jordan (Tel : 009**********)

3.Prince Faisal Hospital in Jordan ( Tel.: 009********** )

4.Istiklal Hospital in Jordan ( Tel. : 009********** )

5.Al Rahba Hospital, U.A.E. ( Tel. : 009**********)

6.Al Noor Hospital, Khalifa St. U.A.E. (Tel. : 009********** )

7.Burjeel Hospital ( Tel: 009**********), UAE

(Mr. Richard: 055*******, DON)

8.Danat Alemarat Hospital/ Faith Jones: ( Tel: 009***********)

HOD: Dr. Marwan Khamil: (Tel: 009***********)

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