Customer Service Manager

Dinishia Mayers

Address **** ******** **. *******, ** Phone 832-***-**** Email **********@*****.***

Professional Summary

Experienced hospitality manager of four years seeking to develop back into office administration and gain exposure to daily management and business operations.

Education

Sterling High School 2003-2007 HS Diploma Houston, TX

Stephen F. Austin University 2009-2010 Nacogdoches, TX

Awards/Recognition:

Graduated top 10% of graduating class from Sterling High School 2007

Experience

Whataburger Restaurants - Assistant Store Manager 02/2015- Present

Communicate job responsibilities, work flow objectives and safety standards to employees

Manage and train over 35 employees while overseeing restaurant operations and procedures

Drive revenue by implementing new ideas to gain more sales through customer relationships

Create employee schedules and enter time and payroll information

Whataburger Restaurants – Team Lead 10/2014- 01/2015

Monitor and lead in proper opening and closing procedures for employee safety

Track and receive shipping material upon arrival for accuracy

Demonstrate health & safety precautions per Texas Health & Human Services standards

Speak with team members about professional behavior in the workplace

Whataburger Restaurants – Crew Member 06/2014- 10/2014

Provide exceptional customer service with quality food for all clients

Prepare meals in a fast paced and clean environment

Maintain cleanliness of the restaurant and work as a team

Take in customer orders and delegate needs to crew members

MTC - Correctional Officer 09/2010-08/2012

Monitor multiple security cameras for irregular activity of facility

Communicate transparently with office team members, inmates and attorney personnel

Conduct security facility sweeps that include body, locker and personal belonging searches

Create and file misconduct reports of inmates

Engard Security - Security Officer 07/2008-08/2009

Protect building entrances and exits from suspicious activity

Monitor and operate control room mechanics, monitors and security screens

Prepare document reports for security audits to other team members

Sylvia’s International Beauty School- Receptionist 06/2005-08/2008

Prepare documents for various data entry duties

Schedule facility meetings and communicate to all personnel with meeting materials

Provide quality customer service to all customer in person and incoming calls

Organize filing documents and receive incoming mail or shipment orders

References are available upon request

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