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Customer Service Mental Health

Rancho Cucamonga, California, United States
August 09, 2018

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**** *. ********** **., *** Bernardino, CA


Professional Experience:

Student Affairs Assistant University California. Riverside May 2017- Present Riverside, CA

HR Personnel Coordinator/Healthcare Recruiter Maxim Healthcare Services April 2014- August 2016 Tustin, CA

• Managed compliance records for 150 active employees to ensure key compliance qualifications and standards are met

• Analyzed confidential HR data to identify trends, create complex reports and present recommendations to Senior Management

• Managed weekly time cards and reporting for over 300 active clients

• Conducted bilingual (English/Spanish) customer service for all clients and employees

• Processed new employee paperwork and created new hire packets including government forms (I9,W4, 8850)

• Verified professional references for new hires and ran criminal background checks using EPLS, OIG, NSOPW, Global Search and Certify

• Managed compliance records and created reports to meet Internal Audits, Unemployment Claims, and Workers Compensation Claims

Deputy Director CSU San Bernardino

September 2011- March 2014 San Bernardino, CA

• Planned and implemented annual summits to raise awareness and promote discussions about education- related issues currently impacting the Latino population

• Designed and disseminated marketing and promotional materials

• Managed the archived records of office activities, business transactions and public inquiries

• Escorted VIPs to and from speaking engagements and meetings

• Delivered confidential documents to senior staff

Assist with processes pertaining to student admission, enrollment, and billing according to UCR policy and FERPA guidelines while adhering to registration deadlines

Responsible for auditing degrees for final confirmation, ensuring prospective graduates have fully completed major and degree requirements for degree conferral

Process enrollment adjustments, major changes, readmission, name/SSN changes, cancellations/ withdrawals, and resolve discrepancies with student accounts

Assist the scheduling team as needed with academic scheduling and course maintenance

Provide training on Registrar policy and procedures for new hires and student workers

Provide administration and verify financial aid for Special Programs, lapsed readmits/ readmission fee waivers, athlete GPA verifications

Help to resolve student record discrepancies at the Highlander One Stop Shop (HOSS)

Ordered Hold for Degree transcripts, created word document to record all the data ordered.

Managed distribution of all transcript orders regular or rush mail or HOSS pick-up Youth Development Advocate Our House Youth Shelter June 2011- June 2013 Redlands, CA

• Facilitated peer-to-peer counseling sessions with clients

• Conducted crisis calls, collected and documented confidential information during intake process

• Documented daily shift notes and incident reports, and ensured timely completion of CFS reports for the Emergency Teen Shelter serving youths in crisis

• Tutored individuals in various academic subjects including English, mathematics, history and physical education

• Led relaxation and nutrition education groups while maintaining a clean and safe environment to foster growth and improvement

• Mediated clients, guardian and staff interactions while collaborating with law enforcement, social services and mental health services to meet the needs of youths in crisis After School Teacher Casa Ramona Academy

April 2010- June 2011 San Bernardino, CA

• Tutored K-12 students with supplemental curriculum and activities designed to meet state standards for college preparatory students

• Administered and proctored state and final examinations

• Instructed students in various academic subjects while maintaining a positive and energetic learning environment

• Facilitated activities including health and nutrition to promote lifelong habits and overall health and wellness

White House Initiative on Educational Excellence for Hispanics U.S. Department of Education January 2010- April 2010 Washington D.C.

• Collected research data and incorporated into Latino education briefing materials, speeches and reports

• Transcribed Latino leader and President's Advisory Commission meeting notes and participant feedback following WHI events

• Utilized Excel spreadsheets, Access database, Sales Force and Gov. Delivery programs to manage metrics and create reporting mechanisms

• Conducted brainstorming sessions for strategic planning meetings and department policy briefings

• Prepared reports and supporting documents for senior officials

• Responded to constituent inquiries verbally or in writing in English and Spanish

• Created and updated presentations, fact sheets, one-pagers and talking points

• Created project plans to access needed resources for local and out-of-town events and meetings,

• Maintained office media archives and search function capabilities for media covered events and speaking engagements

• Prepared shipments to schools and school districts, national Latino organizations and community organizations

Tech Support: Data Center and Help Desk Services CSUSB September 2006- August 2009. San Bernardino, CA

• Collected student performance data

• Graded exams for all professors, answered phone calls, assisted the front desk, helped students with any computer related problems

• Created reports regarding attendance, grades, email of the university to all departments

• Resolved computer and printer issues, and performed various troubleshooting functions for cliental Education

Bachelor of Science in Kinesiology concentration in Exercise Science, California State University San Bernardino


Affiliations and Accomplishments

• Delta Sigma Chi – Alumni President, 2013-2014

• Delta Sigma Chi – President, 2009-2010

• Delta Sigma Chi – Philanthropy Committee-St. Jude’s Children Research Hospital, 2006-2011

• Delta Sigma Chi – DSC against Drunk Driving Committee, 2006-2011

• Kinesiology Executive Officer, Kinesiology Student Association, 2006-2011

• Microsoft Suite

• Outlook

• Safari

• Adobe

• Social


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