Customer Service Training

Ydalmis Torres

614-***-****

Email: ***************@*****.***

School attended: Acclaim Academy Military Charter School

****-****

Skills Summary: •Strong time management & organization skills •Strong Computer Skills & Typing Skills •Creative thinker •Excellent Problem Solving Skills

Employment history - FULLTIME:

January2018 - current

Fiserv- Call Center 6000 Perimeter Dr. Dublin, Ohio.

Responsibilities: 1. I open customer accounts by recording account information. 2. I maintain customer records by updating account information. 3. Resolves service problems by clarifying the customer's complaint and determine the cause of the problem then I would select and explain the best solution to solve the problem.

September2017-December 2017

Amazon Fulfillment Warehouse CMH2 6050 gateway CT, Groveport Ohio 43125 Responsibilities: 1. Retrieving products for all amazon customers across the US. 2. Training new hires on the Forklift & Pick Training. 3. Perfect attendance for the time I began there until I no longer was an employee.

May2017-August2017

US Bank Customer Service Representatives Jacksonville, Florida. Responsibilities: 1. I answered phone calls and assisted customers with questions they had about their checking accounts, savings accounts, credit cards and more ! 2. I even won an award for having a high C- Sat ( customer satisfaction) percentage within a short period of time.

November2016-April2017

Convergys - Inbound Call Center Jacksonville, Florida . Responsibilities: 1. Receiving inbound calls 2. Dealing with high stress customers

June 2016-October2016

Mortgage Loan Processor HSBC Card member services Jacksonville,Florida. Responsibilities: 1. I looked over the paperwork that was sent to me and made sure everything was correct. Once I finally organized and prepared the file, I then sent it over to get approval.