Customer Engineer

Delicia R. Collins

**** ******** **, ******** ** 70094

Cell 504-***-**** *******.*******@*****.***

Efficient, detail-oriented with experience in customer service, mid level management, software applications, windows operating system, imaging, installs, configurations, service repair, and maintain information technology systems in a standalone or client-server environment. Works well independently, a vital component on a team, possess the ability to accurately evaluate, and solve information system problems involving hardware and software issues using a verity of sources to render solutions. Experienced and knowledgeable with the features of MS office 2007/2010.

Professional Experience

Contracted through Computech for NCR (National Cash Register) - New Orleans, LA. (10/2016 – 12/2016) and 05/2017 – 05/2018

Customer Engineer (Field Technician)

Provides installation, maintenance and repairs on equipment to Retail Customers within an assigned territory. Maintains a high level of Customer Service with all Clients. Analyze and correct all technical problems on equipment within assigned customer accounts; performs periodic preventive maintenance routines on products and install modifications to equipment; perform overhauls and maintenance repair as a matter of routine; and performs required modular swaps, unit replacements, and perform preventative maintenance services. Captures detailed customer asset information and other data required to complete all invoicing or billing activities.

Key Achievements:

Repairs and replace parts on printers, computers, monitors, and registers.

Service hand scanners, scanner scales and card readers.

Maintains part inventory

O. Perry Walker Character School- Algiers, LA (2012-2013)

IT- Assist IT Coordinator (Volunteer)

Maintained strong technical skills in Microsoft Windows desktop operating systems, and program updates. Administrated experience of MS Active Directory users and groups to reset passwords, managed various types of domains, and network resources.

Key Achievements:

Imaging Desk & Lap Top Computers

Trouble Shooting and Configurated Computers and printers

Set up network with wireless access points

Boomtown Casino – Harvey, LA (1994-2011) IT System Specialist Assistant (2010-2011)

Collaborated with IT System Specialist in the process of adding PC’s to workgroups, installed software, windows updates, and mapped network drives. Established user authorization accounts, and set up printer drivers.

Key Achievements:

Domain Administrator and PC Configurations

Boomtown Casino- Harvey, LA (1994-2011)

Administrative Assistant- Food & Beverage, (1999-2011)

Created and analyzed revenue reports in Avero. Formulated Micros cards for employees and closed open restaurant checks. Prepared new vendor packets, collaborated with vendors on products and services. Configured emails to scan codes to charge departments, and scheduled repairs for the Konica Minolta printer. Used Material Management System (MMS) to enter payments for vendors (invoice). Reviewed and processed purchases, requisitions, and ordered merchandise for departments. Produced centralized scheduling. Implemented reconciliations of director’s expense credit card (CC).

Key Achievements:

Built, created and organized reports that illustrated restaurant covers, revenue, and labor percentages using Excel spreadsheets.

Designed, updated, and maintained company forms using MS Office.

Received/forwarded phone messages to designated personnel; used MS Word to respond to customer complaints.

Utilized the Track-It program to process work requisitions for the IT Department.

Sent/received mail, scheduled appointments, sent meeting request, using MS Outlook.

Approved Purchase Order requisitions for supplies needed.

Processed payroll and ran reports using the AS-400.

Boomtown Casino- Harvey, LA. (1994-2011)

Supervisor-Count Room (1994-1999)

Supervised the overall daily operation of the count room, hiring and development of employees, conducted performance reviews, and disciplinary actions. Created work schedules, and conducted weekly staff meetings.

Key Achievements:

Optimized the efficiency and effectiveness of the count room

Compute and verified monetary denominations.

Scheduled machine maintenance

***Educational Background***

Bachelor of Information Technology Associate of Applied Science-Information Technology

American InterContinental University Delgado Community College

“Magna Cum Laude”; GPA: 3.89 “Phi Theta Kappa”; GPA: 3.583

Graduated: 09/2009 Graduated: 12/2006

Data Processing Certification Hospitality Supervisor Certification

Delgado Community College (1994) The Educational Institute of Am. Hotel & Lodging Assoc.

Graduated: 04/1994 Graduated: 06/2007

Technical Skills

American InterContinental University

MS .NET Technology- ASP.NET, ADO.NET Servers- IIS 4.0, MS Server 2003/2008, LAN, WAN, SMTP, TCP/IP Databases- SQL Server2005 Express, My SQL, MS Access Software Applications- MS Office Suites, Visual Basic, Visio, Visual Studio 2005, Software Support Operating System- Windows 98, Windows 2003/2008, Windows XP Network+- RAS, Hubs, Switches, Routers, Active Directory and Domains Communication, Management, Project Management

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