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Customer Service Management

River Grove, Illinois, United States
August 09, 2018

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Schiller Park, IL ***** 773-***-****


Highly effective Customer Maintenance Professional with demonstrated success functioning as lead executor of customer information, developing strong business partner relationships and controlling risks. Skilled at facilitating resolution of supplier/product-related issues, supporting customers and field based employees regarding product cost and pricing discrepancies. Financial specialist performing financial, market and business-related analysis, assisting in the effective decision making processes of team leadership. Primarily responsible for leading and managing foundational processes. Professionally trained, with focus on both internal and external customer relationship management and oversight.

Core Competencies include:

Organization Buying & Selling Tracking & Shipping Sales Promotion Strategic Planning Meeting Deadlines Analytics Corporate Process Implementation Returns’ Processing Strategic Project Management & Execution Process Management Merchandising Management & Supervision Inventory & Contract Management Prioritization


W.W. GRAINGER - Niles, IL 2007 – Dec 2017

Customer Maintenance Coordinator

Led and managed foundational processes including new product authoring, assisting in catalog merchandising, and product attribute updating. Led, managed and executed customer information communication activities.

•Day-to-day contact for business partners, including functional team members. Compiled, entered, edited, updated and input account information into SAP, verifying accuracy, and validating prospect information to ensure duplicate accounts were not created.

•Managed and executed specific projects related to line review implementation, inventory management, supplier performance improvement, pricing analysis, contract management, and marketing program support.

•Understand, manage and communicate project vision to business partners, emphasizing strategic, high impact recommendations.

•Modeled exceptional, timely and friendly customer service, establishing new accounts on for customers, and researched discrepancies impacting the activation of individual new accounts.

•Timely resolved customer inquiries and complaints by providing accurate information through the use of SAP, CC Tools, and other company utilized systems.

•Tracked shipping orders and recorded expected versus actual delivery dates.

•Coordinated, created and built daily work assignments, and evenly distributed workload to 6 associates.

Prior Relevant Experience

Held various and diverse roles with banking institutions such as LaSalle Bank, First National Bank and Fiserv, including Document Reviewer, Proof Operator, Adjustment Researcher and Account Reconciler. Consistent track record of achievement, for meeting or exceeding goals, and providing exceptional customer service.


SAP CRM Oracle MS Access MS Excel MS Word MS PowerPoint


CAMPUS MBA Essentials of Residential Underwriting Fraud Detection and Deterrence Appraisal 101

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