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Manager Project

Falling Waters, West Virginia, United States
August 09, 2018

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Sarmad Afzal



Business analysis - Project Management

Software development life cycle

Stakeholder communication

Story authoring sessions

Change Management

On and off shore model

Business Process modeling

Act as bridge between IT and Business

Understand “What and How”

Water fall and Scrum


• Business Applications: Word, Excel, PowerPoint, Visio, Outlook, MS Project,

• Requirements Management: HP Quality Center, JIRA, VersionOne

• Document Management and Collaboration: SharePoint, Confluence, ElasticSearch

• Reporting Tools - Kibana, NewRelic, Google Analytics

• Processes/Technologies: Scrum, Agile, Waterfall


Delta Inc-Atlanta 03/2018 - 08/2018

Business System Analyst - PM

Delta is one of the largest and fast growing Airlines in USA along with Plans to expand globally with in- ternational airline acquisitions. Worked on Integrated Digital Platform that will enable Delta IT processes and future implementations to be used by Virgin Atlantic, making sure that Platform is AIR4 and Airline neutral to be used for future Delta Partners as well. Responsibilities

• Used agile methodology, worked in shorter iterations and created a prioritized Product Backlog

• Acting as Enterprise PM for several projects, making sure we are on track to meet timelines set across cross functional teams

• Setting up and Leading sprint planning, sprint review and daily scrum meetings and worked with cross-functional teams.

• Involved in major part of Software Development Life Cycle (SDLC) Requirement Analysis, Develop- ment, Testing, Implementation and Support.

• Interacting with Virgin and Delta Product Owners on daily basis, Gathering Requirements and creat- ing relating documents in Confluence and SharePoint.

• Manage effective communications with internal/external stakeholders.

• Developed and Documented timelines for Project Delivery, Managed Projects and Resources to suc- cessful completion.

• Facilitated and documented Requirements gathering sessions among the stake-holders (External & Internal), technical teams and SME’s

• Hiring BA’s for associated dependent Projects and bringing them up to speed along with all the ac- cesses.

• Created RACI chart and to clarify roles and responsibilities since cross-functional/departmental teams were involved

• Created relationships in Requirement Traceability Matrix linking User story to Functional requirements and Functional Requirements to user requirements.

• Developed test case scenarios and implemented the test plan

• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Accep- tance Test (UAT)

• Outlined and modeled the process using UML to create use case diagrams and activity diagrams

• Worked closely with external vendor and make sure the user interface (UI) design is in accordance with user expectations

Sarmad Afzal


• Worked collaboratively in a team environment with project managers, implementation and develop- ment resources to meet customer expectations regarding new system enhancements/implementa- tions and the resolution of service incidents.

• Worked with operational team to modify the existing excel reports, Comprised of Project Estimates and Resource Estimates.

• Created and maintained the Requirements Traceability Matrix (RTM)

• Ensured Use-Cases were consistent and covered all aspects of the Requirements document

• Performed testing of mobile application across Android as well as IOS platform

• Performed UAT and Business Acceptance Testing

Environment: Agile, UAT, Devices (iPhone, and Android), Logcat, Test flight, HTML, Javascript, Oracle, Microsoft Project, MS Visio, POS

TrueCar-Santa Monica 01/2016 - 03/2018

Business System Analyst - PM

TrueCar is an Auto-Buying Platform that comprises of both New and Used vehicles along with the service to Dealers across USA as well through their own Dealer Portal. I worked on TCDC Web-services and Partner Web Services. I worked across different projects USED, NEW, DP, MPP and PYMPP managing cross projects or dependent releases across different teams and maintaining 2 weeks of sprint schedule and Hot-fixes as per the need. Launched some key features like Manual Offer Tool, Comparable for new Vehicles and was Key figure in Launching Big Partners like Chase along with Car and Driver. The Scope of the project was to move all Legacy Stack, that was written in Python to New Stack that we’re imple- menting in Ruby. Along, with moving all build servers from Jenkins to Circle CI: Responsibilities

• Collaborated with the Product manager to develop the project charter and request for proposals

(RFP’s); participated in vendor selection analysis.

• Conducted meetings at early stages of SDLC in order to get the Big Elephants out of the way and giving idea to the team in terms of Work and Resource Estimations

• Setting up and Leading iteration planning, backlog hydration and grooming sessions and daily scrum call

• Presenting New Features to CTO, Like Demo for Manual Offer Tool and Chase Partner UAT testing before launch

• Assuring Products Quality on different stages of the development. Elaborating User Story, working with Product Owners, Developers and Test Engineers in order to get the desired feature implementa- tion.

• Conducted daily stand-ups in order to give the current status of the release to the team

• Lead main web application, mobile website, native app, internal Web based tools are some Projects that I worked on.

• Also Leading a Team of 6 Offshore Team Members for Legacy work support.

• Produced user story and documents in JIRA and Confluence.

• Actively worked on Business requirement analysis and Data analysis

• Prepared Test Cases (manual/automated) and Conducted Tests (Integration testing, Regression test- ing), Black Box/White Box testing, UAT (User Acceptance Testing

• Performed Manual Testing of application identified the critical test scripts to be automated

• Review of manual methods to design, develop and execute automated test cases using Win Runner

• Documentation analysis, observations and recommendations on New Stack implementation

• Collaborated with digital team to finalize the email template requirements and alerts for Automated and Manual Offers

• Created and customized email template and configured to the email alert within the workflow rule for standard/custom object

• Used JIRA to track and manage all User Acceptance Criteria and use cases.

• Conducted risk analysis. Escalated risk for additional analysis and resolution.

• Performed testing of mobile application across Android as well as IOS platform

• Performed UAT and Business Acceptance Testing.

Sarmad Afzal


Environment: Agile, UAT, Python, Ruby, Selenium, Microsoft Project, MS Visio, JIRA Evernew Solutions 01/2013- 12/2014

Assistant Manager Client Services

Evernew was a Marketing Firm making BTL marketing strategies for Multi-national organizations like Coca-Cola, Pepsi and Nestle some of the key partners. RESPONSIBILITIES

• Leading different Activation projects starting from Idea Generation to Final Execution

• Collaborating with Multi-National client’s for Streamlining and managing the workflow, initiating jobs, assigning deadlines and meeting delivery requirements.

• Working with all departments including Strategy, Creative, Media, Studio, On ground Execution Team, Finance & Accounts

• Implementing and following Organization set SOP’s

• Collaborating with Finance and Accounts to ensure smooth cash flow for the Company; performing duties ranging from payment recovery to releasing vendor Payments and keeping the pulse on Client follow-ups

• Coordinating and monitoring release material on different media, including Print, Electronic, Outdoor etc

• One day training from Terra biz on bringing your brand to life through BTL activations

• Nestle Maggi Everyday DDS Activation, Nestle Maggi Activation, Cad- bury Launch Event and Coca-Cola Floats activation

Muslim Commercial Bank, 06/2009 - 08/2009


Intern, Marketing, Sales and IT departments:

Rotated in all departments of the branch for one week each and developed a report formulating an idea to help the Branch Officers to work more efficiently

University Projects:

Procter and Gamble Case Study:

Launch of ‘’Ariel’’, for which devised strategy on how they need to come up with different SKU sizes and prices, Keeping in mind their TG and keeping presence in mind of consumers through ATL & BTL Activa- tions.

Entrepreneurship Project:

Arranged a carnival at LSE, Served as a Purchase Manager for the event and earned a profit of 88K. Neiman Marcus Case Study:

Customer Retention and increasing Turnover, Proposed MMIS instead of using merchandizing info sys- tem, Proper documentation and improving relationship with buyers, Motivating and rewarding employees for excellent service.


MBA for Professionals, Majors in Marketing/Finance Minor in Computer Sciences (In progress) 2012-2014

Bachelor of Business Administration, Majors in Marketing/Finance Minor in Computer Sciences 2007-2011

Forman Christian College


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