Senior Operations / Senior Project Management

Professional Summary

Results driven Executive with multi-faceted experience. Robust operations, development and consulting qualifications in business development, sales, customer satisfaction and retention, DRP, PII, strategy, team building, mentoring, problem solving, processes, design and documentation.

Experience

Layne Consulting LLC – June 2018 to Present

Core Competencies

IT strategy / Business Development

Disaster Recovery Plan

Standard Operating Procedure

Operations / Security / Business Analysis

Project Management / Software Development

Convergence Technology Consulting, Columbia MD - January 2015 to May 2018

S. V. P. of Client Operations / Program Manager NASA SEWP V

Accomplishments

Defined, designed, documented and trained employees on the NASA SEWP V contract

Lead the NASA SEWP V program to bring in revenue over $30 million dollars

Department Increased efficiency and customer satisfaction through redesign of Operations

Reduced web development division costs by 15% within first year

Increased gross project revenue by 11% within the first 6 months

Reversed negative revenue into 32% gross profit of web development division within 1.5 years

Broadened our company engagements into increased projects, product sales and referrals

Responsibilities

Business Development and Sales

Work together with clients in the planning and execution of projects

Partner with clients to identify and evaluate the impacts of technology infrastructure

Develop and monitor the overall technology strategy (quarterly/annual business reviews)

Perform infrastructure analysis and function as a consultant to optimize IT environment

Facilitate DRP assessment, policy creation, documentation and training

Act as a Virtual Chief Information Officer (CIO)/Trusted Advisor for clients

Manage the development lifecycle; Manage technical risks throughout the project

Responsible for Operations P&L and financial report analysis

Work closely with our Clients, Sales Team and Account Management

Collaborate with project stakeholders in defining product vision and specifications

Monitor industry trends/developments for improvement of service to our clients

Provide leadership, guidance, coaching, motivation and career development to team members

Ensure appropriate product and specifications, direction, and resources for project delivery

Recognize system deficiencies and implements effective solutions

Create and execute development plans and revise as appropriate

Provide insight into emerging trends, new solutions and best practices

Talent Acquisition

ScrapWare Corporation, Rockville MD - June 1993 to January 2015

Vice President / Principal

Accomplishments

Instrumental in the growth of monthly revenue stream from $2K to $42K over 4-year period

Successful in growing company revenue from $300K to over $2M

Led the migration of our Helix DB to an Oracle DB under budget by $315K

Led the migration of software to the cloud under budget by $225K

Increased and sustained custom software revenue over 400%

Architected the multi-tenant cloud solution model; Administered 225 databases

Responsibilities

Responsible for DB ERD; Created design guide for GUI development

Developed and managed 24-hour help desk; Facilitated all aspects of version control paradigm

Developed and monitored coding standards; Managed backend and frontend development teams

Engineered multiple hardware and software interfaces

Designed, managed and engineered all custom software and reporting requests

Provided leadership and mentoring to all personnel

Marketing, Business Development and Sales

Talent Acquisition

Education

Georgetown University, 2002

Master of Business Administration, Information Technology

New York University - Leonard N. Stern School of Business, 1980

Bachelor of Business Administration, Business Administration, Management and Operations

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