Manager Customer Service
Resume:
LaToria Kern
**** **** ********** **** #***
Las Vegas, NV 89117
****************@*****.***
~15 years of success and contributions in Non-Profit, Broadcast Media, Education and Entrepreneurial Settings ~
Meticulous, Community/Grassroots Organizer, Teacher/Trainer, Event Manager and Entrepreneurial who is personable, engaging and effectively performs best in people to people job functions while meeting all goals. Dedicated to quality control, compliance and customer care.
Significant Skills and Abilities Include
Top notch Community Organizer, Teacher, Program Director with an entrepreneurial work ethic
Known as a forward thinking and innovative professional; demonstrated proficiency in monitoring production for compliance and customer care.
Professional appearance and outgoing personality.
Flawlessly executing a wide spectrum of assignments/planned events within a budget-conscious environment.
Demonstrate organizational expertise and attention to detail combined with natural leadership and a good sense of humor to create positive and motivating team environments.
Articulate communicator and positive negotiator
Strong knowledge of food safety sanitation standards, the arts, event planning and media outreach.
People person who works well with in all economical and social levels.
Excellent promoter and strong at setting priorities and being effective
Comfortable presenting to small or large groups.
Provide the highest level of quality services regardless of time constraints or special considerations; managed projects simultaneously and consistently meeting deliverables.
Thrive in a fast-paced, high-pressure environment; excel in reviewing, assessing, and resolving problems.
Able to motivate and train staff, volunteers and students while maintaining high productivity and efficiency.
Technically skilled in MS Office Suite (Word, Excel and PowerPoint), social media (LinkedIn, Twitter, and Facebook), Adobe, CRM, and readily adapt to new programs.
High degree of professionalism, committed to highest degree of quality customer service and client relations.
CORE COMPETENCIES
Teacher-Trainer, Event Execution, Advertising-Promotions, Program Management-Service/Media Campaigns Manager, Cross Functional Communications – Community Relations - Time-Resource Management,
Team Leadership-Staff Training Development, Customer Service-Client Relations, Follow-Up & Problem Solving
PROFESSIONAL EXPERIENCE
Director. FAMILY Arts @ WHALER’s Creation, Las Vegas, NV - (December 2016-Present) Non-Profit Organization. Part-time position that consists of overseeing the day-to-day operations, recruiting, hiring, training, and managing staff and volunteers. February 2017, I was tasked with developing a marketing and fundraising campaign to galvanize support for an Awards Dinner. Within a short window of time I recruited an A-list of Vegas’ most distinguished community leaders who executed a standing room only event for foster/adopted youth. I secure corporate, local businesses and government sponsorship. Connect with middle and high schools to inform and gain their support. Recruit, board members, volunteers and exceeded all goals.
Pre K4 Teacher. City Arts & Prep Performing Arts Public Charter School. Washington, DC, (November 2015-November 2016). Taught core subjects from an advance curriculum. Developed strong parents and student relations. Integrated music and movement in teaching plan. Enjoyed creating an enthusiastic, high energy and love for learning with my students. Design creative themed lessons and delver high-energy instruction in math, science, language arts, social studies and dramatic play. Develop four learning levels in classroom which allowed me to adjusted lesson plans to meet each student’s learning needs thus creating a high learning expectation.
Substitute Teacher. Prince George’s County Schools, Maryland (September 2009–November 2015). Taught Headstart-1st grade long-term assignments in the arts, media and core subjects. Taught core subjects and developed strong parents and student relations. Integrated music and movement in teaching plan.
Executive Director. WHALER’s Creation, Inc., Washington, DC. (November 2002-December 2015) Non-Profit Organization. Part-time position that consisted of overseeing the day-to-day operations, recruiting, hiring, training, and managing staff and volunteers. Teacher/trainer for most courses taught. Develop and promote service-marketing strategies. Created a unique and innovative means to galvanizing support for underserved youth. Planned and execute flawless events. Increase donation support from concept to serving thousands of people. Develop creative messaging and marketing materials. Build up a number of on-line campaigns to increase donations and services. Developed and oversee job skills-training program for youth. Recruit and train staff/volunteers. Plan, coordinate, facilitate, and administer large and small events and projects. Serve as producer, director, host and actor for TV shows and PSAs. Compose case management plans and connect youth with community resources. Work with board of directors to develop business and strategic planning.
Plan and executed conferences, town hall meetings, dinners, galas, fashion show, run/walks and job fairs.
Apply creative plans and strategies targeted toward professionals and new business partnerships.
Developed business-to-business partnerships, traveled 50% regionally and 10% overnight travel.
Recruited Rock and Roll Hall of Fame: DMC of RUN-DMC to headline benefit concerts 2009-2016.
Handle all logistics and project management seamlessly. Connected youth with resources in community.
Establish excellent business-to-business relationships by providing ongoing communication and feedback.
Solicit support from business and entrepreneurs with net worth of $500,000 to millions of dollars.
Provide daily cold/warm calls, direct mailing and customer care thus increasing sales.
Special Populations Manager. American Cancer Society, Inc. Washington, DC (January 1999-November 2002). Nationwide, Community-Based Health Organization. Provided staff training for community outreach. Wrote and implemented a training manual for staff that specified concepts and strategies for reaching diverse groups in various communities. Worked closely with team and developed youth advocacy groups that facilitated informational presentations to schools, churches, community centers and elected officials. Helped to obtain12 clean-air ordinances passed across the United States of America. Planned, coordinated, and handled all logistical requirements for special events.
Recruited youth from various outlets and instructed on writing and producing cancer fact plays.
Galvanized community leaders to presented cancer facts, stats, and personal stories to legislators.
Host and lead community events to recruit supporters.
Planed community special events and supported staff with event planning.
Collect donations from businesses to support events, trainings and legislative hearings.
Media: Marketing and Traffic: Anchorage Concert Association, Talk Show Host and Account Executive: KLEF Classical Radio, WQMC Radio and WSSC Radio. TV Shows Producer: DCTV, SCETV and KTVA.
EDUCATION
Master of Liberal Arts (Arts Management) Alaska Pacific University, Anchorage, AK 1992
Bachelor of Fine Arts (Media and Theatre) Morris College, Sumter, SC 1990
Professional Development:
Culinary Arts Training; Food Safety Manager Certification; Food Service Manager Permit
Hospitality Certifications
Classes in Drama, Music, Dance and Make-Up Artistry, TV Production, DCTV Producer
ACTIVITIES & INTERESTS
Advisory Board Member -THINK a sexual health education program under the
Southern Nevada Health District
Marketing and Promotions for Restaurants, Nigh Clubs and various groups
Radio Voiceovers; Audio and Video Productions; Write, Direct and Produce Stage Plays
ESOL Teacher for Adult Immigrants
Domestic Abuse Counselor for Women and Children Shelter
Contact this candidate