Customer Service Representative
Resume:
Thalia Lewis
Conyers, GA
************@*******.***
To utilize my experience in billing and customer service to obtain a position as a Billing Specialist or Customer Service Manager.
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
Amazon - Teterboro, NJ
August 2017 to July 2018
• Worked in an area called problem solve, fixing all damage merchandise and boxes.
• Entered information into the system of merchandise that were damaged
• Once entered, the customer is guaranteed a new item on the date promised.
• There was also a description in the job called wrong building where we received other Amazon packages, which had to to be processed accordingly.
• We would use a program called SLAM, which packages would change from regular delivery to UPS Air or UPS Ground.
Clerical Assistant
Kings County Hospital - Brooklyn, NY
2012 to 2013
Clerical
• Responsible for registering patients for their appointment
• Scheduled and cancelled appointments
• Created Doctors panel for the next day of how many patients scheduled
• Closed appointments
Billing Specialist
Urban Express - New York, NY
2005 to 2010
• Processed payable averaging $300k weekly for several retail and corporate accounts.
• Generated summary report for review of pricing to customers for courier service rendered.
• Created and posted invoices to accounts on a weekly, biweekly, and monthly basis.
• Utilized datatrac system to review unprocessed orders to ensure billing validation.
• Reviewed invoices for accuracy and formulated adjustments including charge backs, credits or debited.
• Researched and reconciled accounts utilizing "ORCA" program available for customers viewing, set up by specific booking numbers.
• Posted cash to customers accounts daily.
• Processed credit card payments through a system "SYNAPSE"
• Terminated account services when payments were in default of payment.. Customer Service Representative
Urban Express - New York, NY
2004 to 2005
• High volume call center that required rapid response to customers request
• Prepared and maintained customer orders using datatrac system
• Trained new employess on companies system
• Ensured timely pick-up and delivery of services, as per dispatcher scheduling
• Problem solved in client matters to their satisfaction Customer Services Representative
Airline/Avant Services - New York, NY
2002 to 2004
• High volume call center that required rapid response to customers request
• Prepared and maintained customer orders using datatrac system
• Trained new employess on companies system
• Ensured timely pick-up and delivery of services, as per dispatcher scheduling Education
Accounting
Touro College
Skills
Collections, credit, Excel, MICROSOFT ACCESS, Call Center, CSR, Customer Service, Customer Care Additional Information
SKILLS
MS Word, Excel, Outlook, MS Access, Some Payroll Experience, and Collections
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