Manager Project

SANJIB KUMAR MAITY

https://www.linkedin.com/in/sanjib-maity/ +1-647-***-****

Project Manager / Delivery Manager ****************@*****.***

Canada Work Status – Permanent Resident

summary

A goal-oriented professional with nearly 11.5 years of experience in IT Project Management and Delivery Management specifically in Banking and retail domain.

Expertise in handling IT infrastructure projects; skills in managing tools and automation.

Proficient in technical project management including scheduling & negotiating with clients for iterative product development and delivery, balancing work distribution to meet project deliverables & delivery as per quality & time norms.

Excellent track record of delivering customized ITSM solutions with various ITSM tool and orchestration solutions on BMC Remedy, CA Service Desk, service now and Manage-engine.

skill sets/expertise

Delivery Management Project / Program Management Technical Support

Client Relationship Management Portfolio Management Data Center Operation

Process Improvement Budgeting / Cost Optimization ITSM Tools integration (b2b)

Infrastructure Management Vendor Management/ Procurement Lean

Server/ Desktop Management Bid Evaluation/ RFP Writing Acquisition and Merger

Professional experience

Project Manager, Wipro Technologies Jan 2014 - July 2018

Clients Managed - Bank of Scotland, Innova post, 7-11, Credit Suisse, Bradford Exchange & RSA Insurance

•Led new client on- boarding and data center migration for North America and Europe Region as a Project Manager and managed IT Infrastructure operations including ITSM tools integration via HPOO, full scale ITSM implementation and management of server build.

•Meeting customer and project objectives by developing and leading project execution functions including planning, tracking, reporting, reviews, quality management and communications, risks, and issues within the construct of the Agile and waterfall Program.

•Focused on problem management and automation, enabled a 95% reduction in incidents and 85% in Service Requests (SRs) in 1 year. Rolled out project performance metrics reporting, implemented profitability improvement plans, and enhanced operational efficiency; achieved zero defect delivery for 99% releases in a row.

•Mentored and coached the project team on areas such as effective Service delivery & Business Analyst role; planned and integrated the work of multiple teams on a project; provided input on team performance and rewards.

•Provided thought leadership management in defining, implementing, ensuring, measuring & continuous improvement of ITSM process along with quality standards, frameworks, practices and measurements.

•Pivotal in streamlining processes through measures such as effective IT Service Management & Project delivery.

•Received 3 Awards in 2 years for best team mentoring and defect free delivery.

Project consultant - Banking Infrastructure, US Tech Solutions May 2012 - Jun 2013

(Under contract for Da Afghanistan Bank, Kabul & World Bank)

•Led the implementation of “Manage Engine Service Desk Plus” based on ITIL V3 service management guidelines.

•Managed the negotiation of SLAs with Customers and IT Managers, formulated OLAs according to ITIL methodology with various departments within IT comm333unity, underpinning contracts with key Suppliers

(Vendor Management).

•Developed scorecard for reporting on service level performance. Played a pivotal role in writing Technical RFP's for World Bank Projects under world bank standardization procedure.

•Worked as a consultant for National Credit Registry & National Switch for effective hardware design and implementation.

IT Service Delivery Lead, FIS Global Business Solutions India Pvt. Limited Aug 2009 - Apr 2012

•Supervised End User Support, Service Desk operations across Pune, Bangalore, China, and Tunisia. Worked as a Technical Lead on Service Desk in coordination with Desktop Support, Network and Server Managers to identify opportunities to take over tasks from 2nd and 3rd line teams.

•Organized service review meetings with support teams within the ICT community to examine Service Desk performance and improve incident management processes.

•Assisted as a Member of IT Business Management Team and managed annual budget, supported global IT, security, SSAE 16, ISO audits and acquisition integration functions.

•Led the centralization of Audio / Web Conferencing & saved 60% of costs by providing unified workflow and single access number.

•Managed to save organization capex budget of USD 1 Million per year by using optimization of resources such as implementation of remote support, migration to AWS for on demand trainings, Microsoft licensing and various automations includes tools and process.

Manager – IT, SKS Microfinance Limited March 2009 - June 09

Team Lead – IT Infrastructure services, Suzlon Energy Limited March 08 - Feb 09

L2 Team member, Hewlett Packard India Apr 2006 - Jan 2008

Technical support, Hinduja Global solutions January 2005 - April 2006

Education & Certifications

Education

Bachelor’s in information technology from Manipal, India Jan 2000 – July 2004

Certification

ITIL foundation, Prince 2 practitioner and Certified Scrum Master (CSM)

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