Customer Service Manager
Resume:
Scott Allman
**** ****** *****, ******* *****, Florida 33436
*************@*****.*** Phone: 561-***-****
Career Summary
A creative, flexible, result driven assistant manager with excellent communication, negotiating, problem solving and leadership skills. Principal accomplishments in the areas of residential management, sales, analysis, creative writing and impeccable customer service.
Recognized for professionalism, maintaining confidentiality, organizing, accounting, planning, and problem solving utilizing critical thinking and addressing customer service needs.
Driven by challenge, self-starting, detailed oriented, goal-oriented, whose confidence, perseverance and vision promotes success by exercising initiative and independent judgment.
Skills include Copy Writing, Administrative, Business and Legal Writing, Verbal Communication, Reporting, Accounting and Computer Literacy. Proficient in YARDI and MRI Residential Management Software, CRM Logistics Software & HP Register and Accounting Software.
Professional Experience
Milestone Management, Dallas, Texas Sept. – Nov. 2017
Assistant Manager – The Cove At Boynton Beach
Assisted with transition to new management company
Ensured residents’ concerns with transition were addressed
Stepped into a leasing roll when short staffed with a high success rate
Completed roll out of new online bill pay software
Continued resident retention and renewals
Move out and move in accounting, ledgers, statements and final resident billing
Posting and depositing all income
Created all legal correspondence and notices
In charge of all move out collections with a 94% rate of success
Pinnacle Management, Addison, Texas 2016 – 2017
Assistant Manager – The Cove At Boynton Beach
Proven track record managing a 548 Unit Apartment Community
Continued resident retention and renewals
Excellent resident relations and follow up
Assisted with renovations and other capital management
Move out and move in accounting, ledgers, statements and final resident billing
Posting and depositing all income
Leasing apartment units to new prospects and follow up
Created all legal correspondence and notices
In charge of all resident delinquency and collections
Equity Residential Inc., Chicago, Illinois 2012 - 2016
Community Administrator – Assistant Manager
Quickly transitioned from a Customer Support role and was promoted to Community Administrator for The Cove At Boynton Beach Apartment Community
Organizing, prioritizing and multitasking
Able to identify and resolve issues with residents
Posting and depositing all income
Move out and move in accounting, ledgers, statements and final resident billing
Ensured resident insurance compliance
In charge of all resident delinquency and collections
Created all legal correspondence and notices
Assisted with capital projects and budget
Appraisal Services Inc., Santa Monica, California 2009 - 2011
Customer Service Associate
Process heavy daily incoming telephone and email traffic from clients and address questions and resolve issues and concerns.
Quote rates to prospective new clients and set appointments.
Input appraisal figures, maintain accounts and rectify billing issues.
Troubleshoot appraiser software issues.
THQ INC., Agoura Hills, California 2003 - 2009
Consumer Support and Electronic Distribution Specialist
Developed documents to aid in the tracking, reporting and writing of software bugs in order to expedite key issues to the developers to fix consumer issues in a timely manner.
Managed a database for each PC game title that lists all known consumer issues categorized by severity, priority, type and number of customer complaints.
Ensured Microsoft’s stringent “Games For Windows” standard on numerous high-profile PC titles.
Responsible for establishing relationships with digital vendors for all PC game titles.
Managed multiple PC game titles simultaneously and provided exceptional customer support and in house QA support for each project.
Insured timely customer satisfaction and standards compliance on numerous titles from many prestigious studios like Disney, Pixar, Warner Brothers, Nickelodeon and Cartoon Network.
BSA Advertising, Century City, California 1999 - 2001
Copywriter/Editor
Created numerous print, Internet and radio ads for a leading recruitment-advertising agency.
Oversaw the content, design and production of numerous recruitment publications.
Created and delivered numerous multi-media presentations that secured business with such high profile clients as Wells Fargo, United Airlines, The Boeing Company and Toyota.
Second City Communications, Chicago, Illinois 1993 - 2003
Creative Director/Writer
Created and directed numerous videos, events and live/trade shows for many Fortune 500 companies.
Worked in conjunction with numerous high-profile clients to create material specifically to adhere with their corporate vision and often the rigid standards of their legal and marketing departments.
Education
University Of Illinois At Chicago, Chicago, Illinois
Delta College, Saginaw, Michigan
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