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SAP Basis Consultant

Location:
Brampton, Ontario, Canada
Salary:
30/hr
Posted:
August 09, 2018

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Resume:

JERRY

K JOSE

S A P B A S I S

C O N S U L T A N T

#**, ********* ********,

Brampton, ON

P.O: L6R1J9, Canada.

Mobile: +1-647-***-****

E-mail: ac6l06@r.postjobfree.com

ac6l06@r.postjobfree.com

A B O U T ME

Resourceful IT Professional with proven technical skills and valued passion in developing solutions to heigthen operational efficiency. Equipped with sound knowledge in various technologies and applications effectively utilized in software designing, web development, solutions engineering, testing, installation, full life cycle implementation, troubleshooting and maintenance. Possesses high level analytical aptitude, problem solving capability and keen attention to details. Can effectively set priorities, deal with unexpected change and work in challenging and pressure-driven environment. Actively exploring opportunities within any progressive enterprise that provide continuing challenge and professional growth. E M P L O Y M E N T H I S T O R Y

A P P L I C A T I O N S U P P O R T A N A L Y S T

May 2018 – Jul 2018

Aviva Canada Inc., Markham, Ontario - Canada

Follow standard help desk procedures at Aviva IT Care Service Bar.

Troubleshooting tickets arrived in IT Care Helpdesk, diagnosing and finding solution(s) for RSA token issues, browser integration, plug-ins, Outlook account issues, Active Directory related issues, Wi-Fi connectivity issues, User Credential issues, setting up and configuring workstations (windows 7 and 10).

Logging inventory hardware assets and report capital assets after installation, troubleshooting and provide resolution to desktop communication problems and remote system connections.

Support migration from cisco phones to five9 soft phone. On-floor live support for five9 application that includes client configuration as well in multiple locations.

Receive, log, and route user calls for assistance or repair.

Enrolling in product training sessions from the company as well as train users in access of Windows, MS Exchange and Voicemail.

Installing and testing five9 application modules, analyzing logs as well providing support in cutovers.

S Y S T EM A DMINISTRATOR D A T A B A S E D E V E L O P E R

Oct 2011 – Dec 2017

The Emirates National School, Sharjah

Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with industry standards and project/operational requirements.

Managing the Procurement of IT goods.

Develop and maintain installation and configuration procedures.

Research and recommend innovative, and where possible automated approaches for system administration and office automation tasks. Identify approaches that leverage our resources and provide economies of scale.

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, database transactions, taking reports, managing database server, reviewing systems and application logs, and verifying completion of scheduled jobs such as database backups.

Considering both back-end organisation of data and front-end accessibility for end-users.

Installing and testing new versions of DBMS (Oracle).

In-house database development using Oracle PL/SQL; writing procedures and definitions for the data dictionary (metadata).

Commissioning and installing new applications and customising existing applications to make them fit for purpose. Troubleshooting both software and hardware issues effectively as well as efficiently. T E C H N I C A L S U P P O R T E X C E C U T I V E

Dec 2010 – Sep 2011

Sutherland Global Services, Cochin Symantec Corporation

Troubleshooting tickets arrived in Norton Antivirus support software, finding solution(s) for application related issues like subscription, browser integration, plug-ins, malware infection, installation, virus database definition updates, application download, live updates, patches etc.

Researching and finding immediate fixes from Knowledge Base, updating Knowledge Base if there come new issues and when the fix is found.

Enrolling in product training sessions from the company.

Documenting each ticket fixed as well as escalated, on ezCRM. Interacting with clients through text chatting interface without missing SLAs and meeting targets. I T C O R E

COMPETENCIES

• Strong IT Training & Orientation

• Certifications in different

technologies

• Quick learner

• Proficiency in Multiple Applications

• Abreast with Latest Technologies

• Collaborative Team Player and

Self Motivated

Cloud-Native operations with

SAP Cloud Platform

SAP HANA Administration

SAP ECC6.0 EhP5

Oracle PL/SQL

cPanel

WHM

SolusVM

Nagios

RedHat, CentOS, Ubuntu

Master’s degree in computer

application (MCA) in 2008

from De Paul Institute of

Science & Technology

affiliated to Mahatma

Gandhi University

Bachelor of Science in Physics

in March 2005 from St. Paul’s

College affiliated to

Mahatma Gandhi University

EDUCATION

TRAINING,

CERTIFICATIONS

AND

CONFERENCES

L I NUX S E R V E R A DMINISTRATOR

Mar 2010 – Oct 2010

Clearlogix Technologies, Cochin.

Monitor server, enhance server security or server hardening, backups, network infrastructure and peripherals like printers and related hardware. Configuration of LAMP (Linux, Apache, MySQL and PHP), Webserver, DNS, Mail, Samba Server Configuration and Web hosting, Unix shell scripting, Server scans.

Install, configure, administer, upgrade and troubleshoot VPS (Virtual Private Servers) operating systems.

Provide first line technical support to computer users and ensure smooth functioning of various applications/systems. Respond professionally and effectively to requests for IT support assistance.

Follow standard help desk procedures. Resolve situations requiring urgent attention.

Offer support on the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications. Troubleshoot problems and replace defective components.

Recommend changes to improve systems and network configurations. Determine hardware or software requirements related to such changes.

Make hardware / software acquisition recommendations including helping users assess needs and provide justification for equipment and services.

Accountable for accuracy and integrity of all membership data files: implement quality control mechanisms, perform data entry and oversee data entry process. S A P B A S I S E C C 6 . 0 A DMINISTRATOR

Nov 2008 – Feb 2010

Vista Systems Software Solutions, Cochin.

Installation of SAP System phases and supporting patches, modules.

Handling daily system maintenance and performance and configuration issues of Production SAP systems managed to clearly defined SLAs (Service Level Agreement).

Database Administration using BRTOOLS.

Administering Background Jobs, updates, locks and Spool

Catering to all SAP Basis Administration queries across the organization that includes User, Role, Profile Administration

Applying kernel upgrades and patches to the existing systems.

Migration, system copies and system refreshes of SAP systems.

Scheduling offline Backups and taking Online Backups on SAP server.

Daily monitoring which includes checking all logs, ABAP Dump Analysis, performing system Tuning, Performance monitoring, Checking Table space statistics, Backup logs and Profile Maintenance for Central Instance and Application Servers.

Performing Client Copy (Local, Remote and Export/Import) and Managed Correction and Transport (CTS) process and transported Change Request, Live Cache Administration, STMS, applying Java Patches.

Responsible for downloading patches and patching the Development, Quality and production systems.

Disseminate information to team, clients or other parties involved in the project, and generate information report to management. Protect operations by keeping information/credentials confidential.

Applying OSS notes and troubleshooting various technical issues during the project, SLD Post-Configuration, Support Package Upgrade, EHP (Enhancement Package) Upgrade, Solution Manager.

Responsible for System Health Check, Daily Incident Management, System Refreshes.

R E F E R E N C E S

Available upon request with supporting documents.

ACHIEVEMENTS

Achieved 62.0% points in

Cloud-Native Operations

with SAP Cloud Platform

Achieved 52.8% points in SAP

HANA Administration

Verify online:

https://open.sap.com/verify/

xohan-bolir-bavyk-rorer-

bykun

Achieved 93% marks (highest

in NIIT) from Oracle in PL/SQL

Database 10g Expert

Certification. Gained

thorough technical training

from NIIT, India.

Attained 92% mark in RHCE

and received qualifications as

Red Hat Certified Engineer

(RHCE) after the completed

training from IPSR Solutions

Ltd., Cochin.

Class G Ontario Driving

License

Certification in Cloud Native

Operations with SAP Cloud

Platform

Certification in SAP HANA

Administration hsha1

Hands on training in SAP Basis

ECC6.0 Administration at

Vista Systems and Software

Solutions, Cochin.

Red Hat Certified Engineer

(RHCE)

Oracle Database SQL

Certified Expert from

Oracle University (OCP)

Training in Java from NIIT,

Cochin (Java SE6)

Ethical Hacking – Heriot Watt

University, Dubai Campus on

25th March 2016

SME global summit – Jumeirah

Beach Hotel Dubai, UAE in

Apr 2015

Oracle Storage Executives'

Conference – Burj Al Arab

Jumeirah, Dubai, UAE in Sept

2013

Oracle Storage Executive

Roundtable – Burj Al Arab

Jumeirah, Dubai, UAE in Feb

2013

Oracle Cloud World –

Madinat Arena Jumeirah,

Dubai, UAE in Jan 2013



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