Customer Service Sales

NATALIE T. WILLIAMS

*** ******** *** *******, ** Georgia 30337

404-***-**** ***************@*****.***

Highly motivated individual, who learns new concepts quickly and Seeking to transition into a position that would ultimately lead to a career in technical training, quality assurance software engineer,consulting or sales.

Excellent communication skills well developed custom analysis and design methodology with a knack for problem solving.

Strengths include excellent leadership, organizational and multitasking abilities.

Easily establish and cultivate professional business and customer relationships.

Highly personable self starter with over ten years of top performance in the areas of customer service, technical support, sales, financial services, public relations, and hospitality services.

Consistently awarded with recognition and formal performance evaluations for outstanding accomplishments regardless of position held or company/industry employed

Computer proficiency: Microsoft Office (Excel, PPT, Word, Outlook) Mac OS IOS Watch OS Exposure to JIRA,SDLC, manual testing, Q/A test cases. Studying for ITQSB Foundation level certification exam. TCP/IP DHCP

KELLYCONNECT Troy, Michigan

Tier 1 Technical Support Advisor MAC + IOS (February 2018- Present)

●Research and assist customers in troubleshooting hardware and software for mobile devices, watches, portables, desktop and portable macs, network connections, and PCs.

●Set appointments for repairs and technical problem solving, concierge like service with a technical core.

●Largest vendor in the United States for a well known Fortune 500, virtual position, intensive accelerated training environment.

THE CAPITAL GRILLE, Buckhead, Georgia

Service Professional / Certified Trainer (November 2014- Present)

●Key holding responsibilities that include POS system functions and assisting closely with Managing Partners.

●Liaison with Sales Manager to achieve service and sales goals on corporate private dining events in order to capture repeat business and brand loyalty used Gather to close out events.

●Certified Trainer with various cross training to be knowledgeable and able to assist in key leadership support within any area of the restaurant.

SEASONS 52, Dunwoody, Georgia

Certified Trainer / Server (July 2006 – November 2014)

●Selected by management as one of the few service employees holding entry-level Sommelier position.

●Consistently achieve high sales and customer satisfaction with company’s highest volume restaurant in the country.

●Training and closing responsibilities.

●Lead in corporate private dining events, assists with coordination of event as well as interaction one on one with executives and working in conjunction with Sales Manager. Organize and delegate tasks to members of my team.

THE CLUB @ ATL, International Terminal ATL Airport Morrow,

Customer Service Specialist (May 2013- September 2013)

●Concierge services within International terminal.

●Helped to open first contracted lounge of its type in Hartsfield Jackson Airport

●Helped make alternate reservations if necessary for Lufthansa, British Airways, and Korean Air.

●First class lounge complete with resting areas, business lounge and buffet

●Duties were various and included troubleshooting printers, WiFi connectivity, and PCs for business travelers, light food preparation, reconciliation of invoices, intake of inventory both foodstuffs and liquor. Servsafe food handlers certificate / TIPS alcohol certification.

MARRIOTT, Greensboro, North Carolina

Guest Services Representative, (Aug 2002 – May 2003)

●Excelled in guest relations while assisting existing and new clients with lodging services, including travel coordination and itineraries.

●Quoted rates, made reservations and finalized sales transactions, office administration.

●Answered multi-line phones, switchboard, documented guest activity on specialized software and performed all phases of front desk operations, which included delivery of postal and inter office mail, arranging FEDEX pickups, and face to face customer service.

BARRY’S BETTER MENSWEAR, Fayetteville, North Carolina

Assistant Manager, (Jan 2002 – Jan 2003)

●Applied leadership skills to contribute to all phases of business management and profitability, with emphasis on quality control and customer satisfaction.

●Supported store in achieving #1 sales performance of chain within 30 days of assuming position.

●Supervised and motivated employees to achieve maximum performance on consistent basis.

●Assisted with inventory control, merchandising and related retail responsibilities.

THE SHOE MARKET SAMPLES, Greensboro, North Carolina

Junior Product Buyer, (March 2001 – January 2002)

●Supported Head Buyers in implementing purchasing decisions for acquisition of new merchandise with largest shoe store in North Carolina.

●Used retail software to assist company in fully automating its store processes, resulting in improved efficiency.

●Ordered merchandise, conducted inventories and ensured availability of adequate levels of merchandise to meet daily sales requirements.

●Determined open-to-buy amounts by balancing budgets and referencing invoices.

NORDSTROM, Atlanta, Georgia

Management Intern, (May 2000 – Aug 2000)

●Acquired hands-on experience and training in all phases of retail management and services, including sales, customer satisfaction and problem solving.

●Participated in company business meetings, workshops and field trips as part of training process.

BANK OF AMERICA, Greensboro, North Carolina

Senior Collections Analyst, (Feb 1997 – Aug 2000)

●Consistently achieved top performance while collecting on delinquent bank accounts for Private and Executive accounts either by phone, fax, or postal mail. Handled sensitive financial information and was bonded by company.

●Achieved success in minimizing bank losses through prevention of collateral losses to customers.

●Adhered to strict compliance with bank and governmental policies and procedures.

Georgia Southwestern State University, Americus, Georgia

Candidate for Bachelor of Science in Management December 2019

Georgia Perimeter College, Dunwoody, Georgia

Associate of Science Degree in Business Administration 2010

North Carolina Agricultural & Technical State University, Greensboro, North Carolina

Clothing and Textiles Science (1996 – 2000).

ACT Work Keys Georgia Work Ready Certificate GOLD level

Salary negotiable.

Willing to relocate or travel including internationally, possess US passport and familiar with visa applications.

Available on proper notice.

Excellent personal and professional references will be provided on request.

Contact this candidate