Craig A. Brungard

ac6kwr@r.postjobfree.com

717-***-****

Summary:

Program Manager whose previous positions include Project Manager, Systems Engineer, & Business Systems Analyst. Extensive hands on experience in project & staff management, with emphasis on business systems development. I have an excellent track record of achieving goals on budget and on time. I am a creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through implementation, under the pressure of a fast-paced, time-sensitive environment. Above all I am a results-driven professional with a proven track record for increasing productivity, quality, and customer satisfaction. I am very personable and capable of working with executive officers, corporate stakeholders, government agencies, large and emerging large accounts.

• Energetic and Goal Oriented professional with a successful track record in the field of Information Technology

& related products and services.

• Expert Account Manager and Service Provider able to anticipate client needs and capitalize on emerging trends and directions.

• Dependable professional with strong problem solving, team building, and organizational skills.

• Adaptable, self-starter with the ability to work well independently or as part of a team.

• Qualified and experienced in delivering projects on time and within budget parameters.

• Possesses strong analytical, communication, and negotiation skills.

• Strong project management experience of the entire project life cycle, from project initiation through project closure with the ability to oversee multiple lines of business.

• Experienced in producing procedural documentation for future and like I/T products.

• Experienced use of Microsoft Office, Word, Excel, Outlook, Power Point, Visio, MS Project, SharePoint, etc.

• United States Government C2 Clearance

Professional Experience:

Blue Cross Blue Shield of South Carolina 02/13 – 12/17 Program Manager

• Responsible for identifying customer business objectives and provide suitable system-based solutions.

• Modeled core software development lifecycle (SDLC) and Agile principles of collaboration, prioritization, team accountability and visibility ensuring consistent time sensitive application development.

• Initiated and crafted project framework by collaborating with senior business executives, stakeholders and technical roles.

• Facilitated the documentation process resulting in an expedited approval of scope, project time lines, and resource alignment.

• Developed a distributed team of business executives and technical professionals that demonstrated Agile fundamental principles resulting in accelerated product development and delivery.

• Provided leadership to systems analysts and project managers in gathering requirements for business objectives and facilitated JAD/JAR sessions with stakeholders to refine functional requirement.

• Conducted sprint planning and coordinated project initiatives with architects, software developers, project managers and software testers.

• Ensured the development teams practiced Agile principles throughout the development process timeline.

• Established an accelerated method of delivering customer prioritized product and product enhancements that resulted in a 1.6-million-dollar savings over 18 months. Senior Client Manager/Advocate

Ensures that the design and integration of proposed systems, software, and hardware solutions leads to the development and growth of the business through effective use of technology. Supervises the activities of the Project Manager insuring delivery of completed products in a timely manner. Capable with PMI, Agile and Waterfall methodologies, ISSM, and CMMS procedures as a program manager. Responsible for establishing, building, and maintaining sustainable client relationships.

• Strategy and Account Management --- Acts as a strategic account manager responsible for the collection, analysis, review, documentation and communication of customer needs and requirements through Enterprise Resource Planning (ERP). Ensures I/S solutions are tailored to the customer’s strategies by continually obtaining a complete understanding of the customer’s business needs from initial requirements to final implementation. Fosters relationships between the customer and the I/S organization as well as analyzes problems, settles disputes, and negotiates with the customer within current contractual boundaries. Acts as Subject Matter Expert (SME) in customer’s business and in I/S products and services (including data management and product development).

• Internal Marketing --- Assists in designing custom products with common components that can be leveraged across multiple lines of businesses. Ensures appropriate pricing, obtains approval by LOB management, and packages/delivers to customer. Focuses the communication with the customer and works with I/S team to propose and build tailored, customer-focused solutions.

• Steering Support --- Assists the customer to define their business needs for specific changes and works with the customer on prioritization. Oversees and negotiates final estimates, authorization, and completion dates for each request with customer. Monitors work requests to ensure delivery of products and services based on customer’s priorities, estimates, and dates.

• Product Improvement --- Researches and tracks industry trends and maintains knowledge of new technologies to better evaluate business unit service requests, requirements, and proposals. Summarizes the customer’s business strategies and communicates the client’s needs to the I/S organization.

• Systems/Services Monitoring – Monitors service levels, reports actual versus agreed to service levels, and reviews service levels with the customer to determine opportunities for improvement. Establishes and reports metrics that measure I/S performance and satisfaction to the customer. Reports overall customer status to the I/S Management.

• Utilizes Microsoft Office Suite (Word, Excel, PowerPoint), Visio, SharePoint, Self-employed Consultant 01/11 – 02/13

Project and Implementation Manager

• Served as a technical authority regarding management of customer computing requirements.

• Provided authoritative interpretations of systems and software life cycle management procedures for use by customer executives and I/T specialists.

• Identified program interrelationships to recognize and influence application design and program impacts.

• Coordinated maintenance and support activities of information systems with I/T specialists, project managers, and functional users.

• Documented system design specifications in a straightforward, understandable format.

• Advised customer steering on the merits of proposed applications, and designs for I/T systems.

• Applied customer support principles, and methods combined with the analytical reasoning to design, develop, and integrate requirements for new or modified I/T applications

• Applied an in-depth knowledge of hardware systems, standards, practices, and capabilities to evaluate performance in relation to functional user requirements.

• Resolved problems arising from conflicting requirements between existing system functionality and proposed, new or additional requirements.

• Supervised plans including risk management, probability that risks will occur, level of impact and risk mitigation strategies.

• Organized cross-divisional work groups/teams in developing innovative solutions to address and resolve problems.

• Utilized MS Office Suite (Word, Excel, PowerPoint), Visio, Visual Basic Jacobson Company 03/09 – 12/10

Program/Project Manager, Third Party Logistics Site Coordinator

• Managed multiple aspects of projects with impacts across multiple lines of business including production. logistics and distribution.

• Identified and determined root cause of system issues and was responsible for business requirement definition, change management, and coordination of end user training to insure systematic resolution of identified issues.

• Developed and maintained training documentation, process documentation, and labor methods in support of logistics and distribution activities.

• Performed operational and application specific control audits.

• Business analyst & customer liaison to implement new applications, system enhancements and process changes to improve performance and customer satisfaction.

• Served as an onsite system professional for SAP WM & DC-Expert application software.

• Performed and coordinated SAP master data changes ensuring control and compliance to standards and quality specifications.

Utilized skills:

• Project Management for National accounts

• 3PL Site Controller & Information Technology Coordinator

• SAP Experience, WMS Experience, DC-Expert Experience, Turbo-CAD Experience.

• Microsoft Office 2007: Word, Excel, Visio, PowerPoint, Outlook, and Publisher. Halifax Corporation 06/06 – 10/08

Project and Implementation Manager

• Project Manager for Regional and National accounts.

• Implementation Manager for new accounts.

• Implemented and managed a nationwide technology refresh project for the U.S. Army in 2006.

• Successfully managed the break-fix operations for The United States Department of Transportation during their site relocation in Washington, DC. July 2007.

• Successfully managed and implemented a technology refresh project nationwide for The Boeing, Aerospace and Defense Corporation in 2007 & 2008.

• Utilized MS Office Suite (Word, Excel, PowerPoint) MS Project, Visio. SCS Inc. (IBM Premier Business Partner) 01/94 – 05/06 Account Engineer/Client Representative

Utilized the education marketing expertise in assisting in the development of midsize and emerging large accounts. Established a track record of increasing sales, reducing costs, and streamlining operations in both the Public and Private Business segments.

• IBM Certified Mainframe and iSeries Sales Specialist

• Customer liaison & Advocate to IBM

• Enterprise resource planning (ERP) specialist

• Network design & implementation architect

• Project manager for technology conversions and migration

• Disaster Recovery planning and implementation specialist

• Network Troubleshooting - TCPIP, ISDN

• Facilitated JAD and transition meetings

• Team Leader for Distributed/Remote System Implementation

• Advanced Function Printing (AFP) expert

• Payroll & Human Resource Systems Implementation

• (POS) Point of Sale System implementation and support expert

• Utilized MS Office Suite (Word, Excel, PowerPoint), Visio, MS Project IBM Inc. (IBM Systems Engineer) 09/86 – 01/94

Account Systems Engineer

IBM Systems Engineer & Technical Marketing Representative dedicated to supporting emerging large and large accounts.

• Successfully managed the installation of an advanced function-printing platform at a $150 million insurance company. Project ranged from education and conversion of existing applications to development of new applications distributed nationwide. This process provided the ability to do in-house on demand legal document printing, saving the client 35% of the IT budget.

• Designed, sold, and implemented a 7 million dollar data facility for Time Warner Inc.

• Transitioned a utilities company from a distributed I/T environment to a centralized multi-platform, information-processing site. This multi-phase process was the first in the Mid-Atlantic geography to implement a multi-platform process. Customer experienced a 75% reduction in cycle time with a 60% increase in application utilization.

• Participated in an international task force working with product development in an IBM lab environment. Provided technical & marketing expertise in the development of IBM’s multimedia products. Results were products for the medical and entertainment industry. Developed a technical education course, which reduced training time by 8 days.

• Developed technical education courses for IBM’s Multimedia product line. The course delivers the ability to utilize multimedia across a distributed network. First to deliver a commercial account implementation to utilize IBM’s AS/400 to drive an Advanced Function Printing solution.

• Assigned to the Government of a Central American Country: to coordinate the implementation of a nationwide multimedia election reporting system. This effort resulted in the first real time election reporting process in the country’s history.

Skills

• Eight years of progressive experience in the information systems industry providing leadership to companies in developing technical solutions to address business needs.

• Enterprise resource planning (ERP) expertise projecting client driven goals 12, 24, 36 and 48 months in advance.

• Experience in technical sales, executive consultation, as it relates to IT solutions.

• Strong ability to understand business needs in architecting solutions to meet client business objective.

• System 370/390/zSeries Engineer

• Operations Analysis for Inventory Management System expert

• Real Time System & Robotics Specialist

IBM Inc. Systems Analyst 4/82 - 9/86

Systems Analyst & Information Center Consultant supporting IBM’s largest Distribution Center. Key responsibilities of this position focused on initiating multi-divisional projects designed to reduce operating expenses and enhance inventory utilization and customer support. The project focused on new concepts, philosophies, and techniques, which resulted in multi-million dollar savings to the corporation.

• Designed and Implemented an online customer satisfaction survey affecting 1,500 employees, which allowed the IBM internal I/S organization to randomly survey and analyze its user community by the addition of a line item on the main PROFS screen. Results were defined service requirements, accurate service contracts, and effective application development.

• Consulted, developed, and implemented a major statistical analysis training package for a $380 million parts inventory business at IBM’s largest distribution center. Educated over 140 parts analysts and assisted in application development that resulted in a $2.4 million per year savings.

• Provided product implementation and usage education for mid-range clients. Conducted classes for IBM employees in the use of internal business tools and provided on-going support.

• Information Center Consultant & Application Program Instructor educating over 600 distribution analysts in the use of 4th generation programming languages. NSD Materials Handling Specialist 1/79 - 4/82

• Operational lead for implementation of a $37 million Automated Storage and Retrieval System (ASRS) used in distribution. Phases ranged from acceptance testing, procedure development, technical leadership, and education of over 120 operational personnel. The results were a state of the art distribution process that became the model for automated warehousing throughout the Eastern and Mid-Atlantic United States. Education and other Experiences:

IBM Systems Engineering, Marketing/Sales Training: Over 2880 hours (18 months) in Systems Engineering, Architecture, Marketing Techniques, Sales, Communications, Financial Analysis, Negotiation, Leadership, Business Processes, and Executive Consultation. (Only person in my class that did not have a 4-year comp sci degree. Graduated 3rd in my class)

IBM Technical Education (BS equivalent in Computer Science) Over 2000 hours including Systems Architecture, ES/9000, VM, VSE, Advanced JCL, AS/400, iSeries, Workstations, Networking, Project Management, Consulting, Marketing, Advanced Function Printing, Application Development, Robotics, and System Integration. Technical Applications Training: Over 120 class hours at the SAS Institute. Including SAS Base, SAS Graphics, and SAS Report Writer.

IBM Watson Trophy Recipient

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