JULY **,, ****

Dear Sir or Madam:

Please consider my Resume’ for application to an Administrative Assistant position/Secretarial Assistant, Program Support Assistant, Office Manager, or Data Entry Specialist in your organization. I would really be an asset to your structure as I have to offer over 35 years of expertise in these fields, having considerable Administrative and Office experience as well as have dealt with Senior-Level management on a highly significant level. I am a people-oriented person who can effectively deal with anyone, and am a positive person as well as one who has the professionalism needed to bring that certain aura into your office. I feel certain that with my skills sets, I may be the person for whom you are seeking. I would request an annual salary of at least $18,000 to $32,000; however, this would be negotiable.

I therefore, attach my resume for your perusal. I thank you in advance for this opportunity to further this discussion.

Sincerely,

MELBA A. CARMICHAEL

6300 Oakley Road, Apt. 61

Union City, GA. 30291

404-***-**** (CELL - Day or Evening)

E-Mail: ac6kwi@r.postjobfree.com

CAREER OBJECTIVE: Responsible and challenging position as Administrative Assistant or similar position in which my experience and abilities can be utilized to promote the growth of an Organization.

EDUCATION: High School: West Fulton High, Atlanta, Georgia, Graduated Number 10 in my Class, GPA, 3.5;

College: Morris Brown College, Atlanta, Georgia (one year), Majoring in Education;

Courses: State of Georgia Life and Health Insurance Class, Atlanta, GA, “Insurance Agent”;

John F. Kennedy Community Center, Atlanta, Georgia (Night Class), Shorthand;

Administrative Professionals Workshops, Atlanta, GA (Various), Fred Pryor Seminars, Career Track;

Atlanta VA Medical Center: Patient Centered Advocate Certificate; and

PayPal and TracData Data Entries;

Other Computer Classes as were Needed.

SUMMARY: 35+ Years administrative experience in highly responsible and demanding positions. Extensive interaction with upper level management executives requiring participation as an effective team contributor.

ACHIEVEMENTS: •I have considerable experience within the Banking/financial industry. I have worked 20 years in this arena and the entity was SunTrust Bank. I have supported three (3) Senior Vice Presidents and high level management in this area; working specifically in the Central Trust Operations and in the Personal Trust Administration areas where dealing with Trust customers was essential; as well as have six months of Purchasing Departmental expertise.

• I was able to adapt to Grants Processing for submission of NIH (National Institutes of Health) Grants when I worked at Emory University. These Grants were submitted to the US Department of Education either via electronic submission or by Fed Ex courier service.

• I completed the process of submitting an Electronic Grant to the NIH through the Atlanta VA Medical Center and submitted to Grant.gov by the due date.

• Passed the State of Georgia Life and Health insurance classes to become a licensed Insurance Agent.

STRENGTHS:• Excellent communication and interpersonal skills

• Work well under stressful conditions Highly self-directed and motivated.

• Organized and resourceful

• Very responsible and conscientious

• Accept challenge and responsibility with enthusiasm.

PROFESSIONAL EXPERIENCE:

January 4, 2016 to June 30, 2016

Clark Atlanta University

Administrative Assistant, Department of Mathematical Sciences

223 James P. Brawley Dr., SW

Atlanta, Georgia 30314

Examples of Duties and Responsibilities:

In this effort my primary responsibility was to support the Chair of the Department and his supporting Professors. I maintained and set up his meetings in Microsoft Outlook as well as a few of his Math Professors. I oversaw and supervised three to four Work Study students, as well as approved their Timesheets in the Banner Payroll System. I first had to set these accounts up appropriately in that system so their payments could be posted into their checking accounts bi-weekly. I ordered supplies and handled the Departmental Budget in the Banner system for the department and kept supplies under lock and key. I prepared spreadsheets in Excel and maintained pertinent data for the department. I was basically the Office Manner and had to be effective in whatever the needs of the department were, whether it was ordering keys, Textbooks from the Math Department sources, etc. I handled two desks as if the Work Study students were not in I had to take responsibility for maintaining the phones, answering student and visitor concerns, etc. The Math Department had an online Computer system/Lab that was designed for assisting students in studying for and taking their Exams. This system was designed by Dr. Sharma, renowned Extinguished Professor, for Clark Atlanta University, and was called Educosoft.

I handled sensitive payroll issues in relation to Professors payments, new hire paperwork to ensure all significant paperwork, Policies and Procedures were adhered to. This too had to be input into the Banner system and adjusted into the payment system as designed by Banner via Human Resources. I prepared the Professors' information sheet for students and other personnel seeking phone and room locations for these respective students. I prepared Test packets and the associated spreadsheet reference Final Exams; these packets had to be meticulously prepared in packets for whatever the discipline or class and class number were, with the appropriate Scantrons according to that particular class. I had to assist in preparing information for the upcoming Graduation in May, 2016. I attended necessary meetings relative to Administrative support called by the Dean of the Department of Arts and Sciences. I had to prepare sensitive student information on Passes or Fails and in these instances, I was responsible for taking this information to the Registrar's Office; as students weren't allowed to carry this very sensitive information through. I worked efficiently and effectively with Human Resources on upcoming changing to ensure the Mathematical Sciences Department met all required changes or specifications. There was a lot of filing and I maintained and rearranged the filing system of the Department.

I handled "Other Matters as Needed or as Were Required." Am quite capable of handling sensitive information and of multi-tasking as have basically always supported High Level Management.

February 23, 2015 to May 29, 2015

Morehouse School of Medicine

Administrative Assistant/Department of Neurobiology

720 Westview Drive, NW

Atlanta, GA 30314

Examples of Duties and Responsibilities:

I was Administrative Assistant in the Department of Neurobiology/NeuroScience in a Temporary capacity. In this regard I provided support to the Department Administrator as well as to the Department. My main function was to purge the files, pulling out for Recycle old unneeded files, pulling out material containing sensitive information for shredding, and visiting Grant informational files for download onto the Seagate drive and CD's for future departmental use. I also received telephone calls and handled them appropriately. I was engaged to take the Minutes of the Research Committee, and prepare and distribute accordingly. This involved getting the speakerphone hooked up, as well as ensuring availability of the conference room, as this Meeting entailed outside physicians who interchanged their views.

November 2, 2009 to May 30, 2013

Clark Atlanta University (Jazz 91.9 WCLK Radio Station)

Senior Staff Assistant

111 James P. Brawley Dr., SW

Atlanta, GA 30314

Under supervision of the General Manager, the Senior Staff Assistant is responsible for the administration and tracking of Budgets, restricted, unrestricted and special fundraising accounts. Process the flow and tracking of requisitions and acquisitions. Control the flow of incoming phone calls, visitors, and invited guests. Prepare and distribute incoming/outgoing mail, provide typing, filing and tracking of correspondence; aid Station Manager in the fulfillment of office Policies and Procedures. Responsible for travel and reconcilement of this travel, and meeting arrangements via Outlook calendar invite. I also supervised Work Study and Students workers and signed off on their timesheets. Handled matters of high confidentiality and others matters As Needed, or as were Required.

• Maintained and tracked six or more separate Budgets, including restricted, unrestricted and special fundraising accounts, prepared Budget reports, interfaced with Budget Office on a routine basis. • Tracked and monitored all incoming and outgoing invoices, payments, and budgetary paperwork including vendor payments, travel, and office reimbursements.

• Maintained office equipment and scheduled routine repairs and supplies. Kept abreast of latest office technologies to bring back to the table of the Department.

• Took quarterly Minutes at the WCLK Advisory Board Committee Meetings and prepared said Minutes for distribution to Committee members.

• Composed and processed office correspondence as directed.

• Handled Front Office Receptionist desk activities, greeted and handled office visitors, answered and routed calls and performed related activities.

• Supervised Work Study students and prepared staff and student bi-weekly time sheets processing.

• Coordinated and facilitated the new Work Study Student/Orientation and Intern Workshop/Orientation as well as partake in the communicative effort displayed in this Workshop to the Students.

• Maintained an inventory of supplies and equipment; requisitions supplies, equipment and materials as needed and/or, as requested.

• Handled meeting facilitation, travel arrangements, and travel reconcilements for General Manager and staff.

• Received personnel information, typed contracts, and distributed paychecks to staff.

• Provided assistance on Special Projects or reporting information.

• Maintained the WCLK Minivan sign-out as well as handled the registration, gas input, and taxes applicable to this vehicle which was used for departmental purposes only. There were two keys maintained at my desk. Ii was also charged with entering sensitive Membership information into PayPal; which afforded me their "credit card" numbers; however, I regarded this as a priviledge and did not share this very confidential and sensitive information.

Other duties As Needed or As Were Assigned.

October 14, 2008 to October 30, 2009

Department of Veterans Affairs Medical Center (Atlanta) (VAMC)

Administrative Assistant to Chief of Neurology

1670 Clairmont Road Decatur, GA 3003

I worked for the Chief of Neurology at the Department of Veterans Affairs Medical Center (Atlanta). The Neurology Department falls under the auspices of the Geriatrics/Extended Care Service Line. Some of my responsibilities included but were not limited to scheduling of meetings through Microsoft Office Outlook, scheduling of interviews, etc., on the Chief of Neurology’s calendar, assisting him with Performance Evaluations and Appraisals, preparing paperwork for Incentive Awards, preparing spreadsheets detailing the Neurology doctors’On Call schedule, preparing the Agenda for the monthly Neurology Service meetings, preparing travel advances/requests and hotel room accommodations, taking Minutes at the monthly Neurology Departmental meetings, transcribing dictated Minutes from Dictaphone on patients Medical Clinic Notes, handling projects and gathering and assessing pertinent information for completion of these projects, handling matters of an extreme confidential nature, and other projects As Needed, or As Required. There were a lot of times that I had to make decisions using my own discretion or professional judgment in order to get the needed results, especially when there were time constraints attached; and dealt effectively with walk-in Neurology patients to ensure their needs were met.

I also had responsibility for the orientation of Medical Students who arrived to the VA Medical Center from EUSOM for a 2-week Rotation with the Neurology Attending Physicians and Residents. This effort entails ensuring that the Medical Students complete and pass the “VA Information Security Awareness FY09” and the “VHA Privacy Policy PowerPoint Training – FY09 on-line,” so that they could be appropriately processed for clearance to acquire their VA computer codes and their CPRS codes.

In addition I served as the Service Line Customer Service Representative for the Neurology Department and was appointed to this position by the Chief, Dr. William R. Tyor. I also attended mandatory customer service trainings as they were scheduled. I attended a 2-hour training session, and a 4-hour training session on good Customer Service. I was charged with promoting patient-centered care within my Section by being a champion for excellence in customer service, and to identify and address issues that might have resulted in diminished customer service.

September 8, 2008 to October 10, 2008

Department of Veterans Affairs Medical Center (Atlanta) (VAMC)

Secretary, Infection Control Department

1670 Clairmont Road

Decatur, GA 30033

I worked in the area of Infection Control which is a part of the Infectious Disease Department under the supervision of the Director. I prepared monthly departmental Minutes for the division that had to be placed in departmental binders with the original sent to the Director's Office. I answered and took telephone messages for the Infection Control nurses, as well as handled or answered questions that I had knowledge of. I kept the Director's calendar as well as had view privileges of the other RN's calendars. I handled reports and other distributions as needed, typing, copying, etc.; and was effective in assisting in the preparation of the revision of the Infection Control Policies that had to be hand-carried to all of the Section Chiefs in the Medical Center to obtain their signatures. These Policies were very important documents that are directives from the Front Office and the Originals were kept in the Infection Control departmental binders, and copies were sent to the Director's office for their files. I also handled matters of confidentiality and handled other matters as were Needed, or as were Required.

July 15, 2008 to September 5, 2008

Department of Veterans Affairs Medical Center (Atlanta) (VAMC)

Secretary to Chief of Medical Specialty Care Service Line (MSCSL)

1670 Clairmont Road Decatur, GA 30033

I served as Secretary to the Chief of the Medical Specialty Care Service Line (MSCSL). This department heads the various medical specialties at the VA facility. The Service Lines encompass a wide variety of service to the men and women who have served in the Military. These Lines included care of course, for the Veterans and of their complaints regarding treatment or non-treatment from the VA; Resident training; various reports to the Director of the VAMC, and etc. After gathering information and research of these patient complaints, I composed and responded to letters from the Congressman and from the Senator representing the respective district in the state of Georgia, as well as correspondence from the Office of the Inspector General (OIG) who wrote in regarding complaints received from the Veterans. These letters also came from the Veterans themselves addressed to the attention of the Director of the VAMC; they had to be expeditiously responded to in order to resolve the situation and then sent back to the Office of the Director for his perusal and signature. I transcribed Minutes from Dictaphone as well as from hand-written notes of the monthly Section Chiefs Meetings. I handled NATS reports as well as other communications directed from the Office of the Director. I had responsibility for scheduling and posting meetings and/or conferences in Microsoft Office Outlook for the Chief, as this function was one of the most important aspects of this position. I was efficient in answering the telephone and taking effective messages for the Chief; as well as scheduling interviews for the Chief of MSCSL, which involved setting up and creating Itineraries for the interview. I also had day-to-day interactions with other employees and/or managers.

October 11, 2007 to January 9, 2008

Emory HealthCare

Senior Secretary in the Office of RISK Management

101 Ponce de Leon Avenue Decatur, GA 30033

My position was Senior Secretary in the RISK Management Department of Emory HealthCare from October 11, 2007 to January 9, 2008. I assisted hospitals and medical facilities in the Credentialing for doctors who were applying for positions at those facilities. This function was more of a data entry effort which entailed pulling up information from a database to see if in fact the doctor or nurse, etc., worked for or attended school at an Emory facility, then plugging in the pertinent information to verify that person had Medical/Malpractice insurance. This was very confidential information which would include social security numbers, as well as show where they were presently working or where they were trying to secure a position. The doctors had to sign an authorization/consent form to release this information. These requests were submitted to the Office of RISK Management in the form of faxes, telephone calls and E-mails and there was a three-day guaranteed turnaround from the Department to respond to these inquiries.

October 2, 2002 to June 17, 2007\

Emory University

Senior Secretary to Chair, Family and Community Nursing Department

(School of Nursing) Nell Hodgson Woodruff School of Nursing (SON)

1520 Clifton Road

Atlanta, GA 30322

I reported directly to the Department Chair in the Family and Community Nursing Department in the School of Nursing. I assisted with "Grant" preparation and the budgeting information in relation thereto. This entailed sticking within certain formatting guidelines/parameters for governmental qualification (in particular NIDS Grants, but not necessarily). My varied duties included but were not limited to answering telephones and taking effective messages; coordinating meeting schedules in MeetingMaker; typing reports, letters, memoranda, etc.; taking Minutes at meetings for later transcription; recording and entering accounts payable data into the Finance Department's database for reimbursements; making travel arrangements and accommodations; scheduling conference rooms via Emory’s R-25 database, and other duties as Required or Needed. Knowing medical terminology was a necessity in this environment, especially when transcribing Minutes from notes taken at a meeting, or transcribing from a Dictaphone for one of the Doctors.

• Worked for other faculty (PhD’s) in the Department as well. Took on additional responsibilities such as working for the Pediatrics Nursing Program.

• Typed tests/exams for students, ran these tests through a Scantron Machine for Grading purposes; prepared typed material via Word/Excel/PowerPoint for the Professors; handled large copying jobs which entailed assembling materials into notebooks for lectures, etc.; prepared Payments Requests on-line; prepared calendars through Microsoft Outlook Express; telephone responsibilities; ordered student books and other books from the Medical Library, as well as ordered supplies; on-line registration and fees paid through this measure.

• Composed/prepared pamphlets through Publisher using newspaper style, prepared columns, table of contents, graphs and other integrated systems for handouts for Lectures of incoming faculty presenters, organizational charts, and etc.

• Attended various classes through Emory University, such as Excel; Purchase Orders; Electronic Grants Preparation, Processing and Submission; Office Depot and Staples. ‘Who Moved My Cheese,’ and ‘Communication and Collaboration’ communications classes offered through the Office of Human Resources; and etc.

November 2, 1998 to September 27, 2002

Clark Atlanta University

Administrative Assistant to Assistant Vice President and Comptroller

223 James P. Brawley Drive

Atlanta, GA 30314

I served as Administrative Assistant to the Assistant Vice President and Comptroller of the University. This office fell under the auspices of the Finance and Administration Division. I handled reports, correspondence, scheduled meetings, made travel accommodations and arrangements. I used Microsoft Outlook Express to keep the Comptroller’s calendar. I prepared organization charts for the Comptroller of the Comptroller’s Department as well as of the structure of the Finance and Administration division, as well as other divisions of the University setting. Handled wide variety of phone calls from parents, students and from all over the University, which entailed keeping accurate logs and following up on the necessary actions/directives to be taken. Five other managers reported to Comptroller, therefore, had to deal effectively with all of them. Posted scholarship awards into Microsoft Access database for the departments for budgetary purposes; this was a computerized program designed for the US Department of Education. Handled memoranda, letters, etc. Handled Website information for student inquiries on 1098-T’s for tax purposes. I supervised an Administrative Assistant and a Temporary Secretary as well as Work Study students. I approved and signed the Temporary Secretary’s timesheet as well as the Work Study students’ as these students were paid through the US Department of Education. I had to maintain a copy and keep abreast of the University Policies and Procedures Manual as I had responsibility for answering pertinent questions from managers, employees, etc., for resolution of personnel issues and other concerns. I took initiative in responding to letters, memoranda, etc., and also handled matters of high confidentiality.

SKILLS:

• Typing 80 90 WPM

• Dictaphone

• Shorthand

• Microsoft Office Suites/MS products, Office 2007

• Graphics

• BANNER System for Budgeting purposes (Clark Atlanta University)

• Netscape Communicator and Internet Explorer

• Scantrons (Emory University -Machine Grading of Exams)

• Grants Processing (including NIH Electronic submissions)

• STARZ and Power Chart Training; Visn7 and Vista (Emory HealthCare)

• CPRS (Patient Information System Atlanta VA Medical Center)

• PeopleSoft (Payroll)

• Kronos (Payroll/HR) Emory University

• Emory Express BANNER System

* On-Line Web Entry Timesheet Approval System at Clark Atlanta University

• EPAF Training (Electronic Personnel Action Forms, Clark Atlanta University for students' pay)

• PayPal (Secure Check Installment Payment System at Clark Atlanta University)

* TracDat (A Departmental Resource used at Clark Atlanta University for measuring employee needs, accountability, as well as monetary strategies). This system also measured Departmental and growth factor information into a data worksheet that I worked on for WCLK Jazz 91.9 at Clark Atlanta University.

OTHER TRAINING:

• Attended 2 Electronic Grants Preparation, Processing and NIH Submission Classes (Emory University). • CPRS (Patient Information System used by the Atlanta VAMC).

• Served as the Service Line Customer Service Representative for the Neurology Department at the VA Medical Center. I attended mandatory customer service training sessions and received a Certificate of Training, VA Southeast Network Patient and Family Centered Care Virtual Town Hall Meeting; and attended a 4-hour training session entitled “ATLANTA PATIENT & FAMILY CENTERED CARE.”

• State of Georgia Life and Health Insurance Class and became a “Licensed Insurance Agent for Life and Health insurance through Primerica Financial Services (formerly A. L. Williams).

• Shorthand Certificate (John F. Kennedy Community School/Night Class) in January 1972.

• Various WordPerfect, Freelance Graphics, Harvard Graphics classes offered through SunTrust Bank during my tenure there; as well as computer classes offered through Emory University and through Clark Atlanta University.

• Banner Web training classes through Clark Atlanta University.

• Various Workshops (Opening and Closing) through Clark Atlanta University, as directed by the President or Provost offices.

HONORS & ACTIVITIES:

• Graduated With Honors” from West Fulton High School and was in Top 10% of Class.

• Awards from Primerica Life Insurance Company, “Top Sales Leader” for Life and Health Policies.

• Member in good standing at Antioch Baptist Church North, Atlanta, Georgia for over 50 years; as well as Adult Choir member for over 45 years.

• Served as a member of the Board (Secretary) of the Rolling Ridge Homeowners Association” from April 2004 to January 2006, Atlanta, Georgia, DeKalb County; and gained a wealth of knowledge reference real estate/properties, etc.

• I served as a member of Emory University School of Nursing School Life Committee. The Charge of this Committee was to assist the Nursing School in becoming a better health and working environment for students as well as employees.

INTERESTS: Member of Church Choir; Reading; Music; Bowling.

REFERENCES: Attached, or As Requested.

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