Front Desk Customer Service
Resume:
MICHAEL MCMEEKIN
****************@*****.*** *** Crump St. Apt 114
SUMMARY OF QUALIFICATIONS
Power Point, Access, Excel, Microsoft Word, Remedy, Outlook, Linux, Unix, SQL Server (Database Developer and Database Administrator)
EDUCATION
CERTIFICATE
First Aid Certification (2 year certification), Personal Trainer Certification (3 year certification), A+ Certification, Network + Certification, and Security + Certification
Tarrant County College
2013-Current - AAS Web and Internet Services 2017-2018 - AA Associate of Arts in Kinesiology
Tech-Skills
2009-2010 - IT Certifications
Texas Wesleyan University
2015-2017 – EXS BS Exercise Science Bachelor of Science
Tarleton State University
2018-Current – Information Technology Bachelor (BAAS) – In progress
EXPERIENCE
November 21, 2016-Present Tarrant County College – Fort Worth, Texas
Fitness Center Representative Staff member
Part of being an on call part-time staff member I facilitate conditioning classes twice a week for facility and staff members. The conditioning classes are taught throughout fall and spring semester. Classes consist of performing different exercise routines to help group individuals reach their desired fitness level. I answered questions for individuals who wanted fitness health tips, on what foods to eat, and what exercise routines should be performed.
When not teaching classes I manned the front desk at the fitness center serving customers as they entered the facility. I am responsible for answering questions when speaking to faculty, staff and
students on the phone. Maintain a positive and friendly attitude when greeting members. Other responsibilities consist of keeping front desk clean, employee break room and keeping clean towels stocked for faculty and staff.
August 25, 2015-May 14, 2017 Morton Fitness Center Texas Wesleyan University – Fort Worth, Texas
Wellness & Fitness Center Representative
Man the front desk, and served as the "face" of Morton Fitness Texas Wesleyan University when customers entered the facility. Responsible for answering questions when speaking to faculty, staff and students on the phone and in person. Maintain a positive and friendly attitude when greeting members. Responsibilities consist of assisting students; faculty and staff on filling out membership applications other responsibilities are performing daily duties of cleaning and washing towels.
April 22, 2014-August 21, 2015 Tarrant County College - Fort Worth, Texas Wellness &
Fitness Center Representative
Man the front desk, and served as the "face" of Tarrant College Trinity River Wellness and Fitness Center when customers entered the facility. Responsible for answering questions when speaking to faculty, staff and students on the phone. Maintain a positive and friendly attitude when greeting members. Other responsibilities consist of keeping front desk clean, employee break room and keeping clean towels stocked for faculty and staff.
May 02, 2011-Jan 02, 2012 Smiley's Studio - Fort Worth, Texas
Sales Manager
Attracted and retained loyal clients by building reputation of integrity, knowledge and accountability. Sourced and developed leads via assertive cold calling, emails and flyer campaigns. Maintained detailed database of prospects and customers, documented calls to facilitate follow up. Grow sales database from 200 clients to 450 clients in 4 month span.
Sep 13, 2010 - Feb 13, 2011 Sprint - Fort Worth, Texas
Customer Service Representative
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace.
I assisted cell phone customers with items such as troubleshooting. Responded to customer inquiries and requests and resolved issues efficiently and professionally.
I exercised strong interpersonal communication skills with customers and department personnel. I utilized multiple call center support applications to efficiently assist customers and agents.
Oct 08, 2007 - Sep 23, 2008 RadioShack Corporation - Fort Worth, Texas
Helpdesk Support Representative
Supported over 5000 RadioShack stores within the company with hardware and software issues with their computer systems. On a daily basis I would have 80 to 125 outbound calls to RadioShack store to assist in troubleshooting hardware/software issues and ordering new hardware/software if unable to resolve after troubleshooting. Hardware supported: Computers (Dells, HP’s, and IBM servers), receipt printers, laser/fax printers, signature capture device, barcode scanners & monitors. Software that was supported for stores: UNIX and Windows XP.
Feb 26, 2007 - Sep 24, 2007 PDX Corporation - Fort Worth, Texas
Helpdesk Support Representative
Supported Pharmacies pharmacist/employees with computer issues which pertained to hardware and software. Troubleshoot issues with computers, monitors, printers & Software/operating system: UNIX, Linux & AIX. Process prescriptions on their PDX database.
Feb 05, 2001 - Feb 20, 2007 RadioShack Corporation - Fort Worth, Texas
Second Level Tier Technician
2005 to 2007 directly supervised over 5000 RadioShack stores in troubleshooting hardware and software issues. Work directly with SQL/AQL, SCO Database, and UNIX Database & Windows XP. Trained Helpdesk employees on proper troubleshooting procedures for Hardware & Software issues. Helpdesk Support Technician - 2001 to 2005 Troubleshoot store operations, with ACR within Windows based platforms. Troubleshoot network operations from UNIX and Windows Servers to client Windows based system including Firewalls and Mainframe system. Trained call center personnel on how to properly document trouble tickets in the Remedy database. Programs used to aide in troubleshooting are: Remedy, TRACE & Rumba.
Feb 15, 1999 – Feb 05, 2001 InnoVentry Corporation - Fort Worth, Texas
Customer Support Representative
Assisted customers with problems that they had encountered while using our check cashing machines. Advised operators to resolve checking problems.
Fraud Analyst: Worked analyzing risk, fraud, trends and recording results in Access database.
Mar 13, 1991 - Nov 24, 1998 United States Navy - Jacksonville, Florida
Aviation Maintenance Administration-man
Supervised several personnel in performing daily task that is vital to aircraft operations. Implemented aircraft logbooks, legal documents, downloading aircraft times and other confidential documents.
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