Customer Service Administrative Assistant
Resume:
Kimberley Barber
Administrative Assistant
Grand Rapids, MI 49512
*.**********@*****.***
A Business Administrative Professional with three years’ experience in a fast paced Architecture Engineering firm. I am a Task and project oriented person, experience in answering multiple phone lines, fielding questions from co-workers. I am seeking a position that will further develop expertise and experience in the Administrative field.
Work Experience
Administrative Assistant / Receptionist
AECOM - Grand Rapids, MI
November 2015 to Present
Answers incoming phone calls and reroutes call to proper personnel
Organizes meetings for lunches and seminars
Orders food for office functions
Creates Safety Work Plans
Organizes vehicle rental arrivals and departures
Coordinates building issues with the Landlord
Greets and checks in visitors
Updates phone and email lists of employees in Michigan offices
Wellness Ambassador for the Grand Rapids Office
Co-Leader of the Health and Wellness Committee
Back-up for the Copy Center
Deli / Order Writer
Meijer Stores – Grand Rapids, MI
May 2018 to Present
Customer Service
Deli Stocker
Process Donations
Process Throwaway Product
Assist in Deli as needed
Service Coordinator / Cashier
January 2014 to 2015
November 2006 to January 2009
Running check lanes – cashier lane assignments; handling of breaks and lunches
Helping at the Service Desk as needed
Auditing of Cash Drawers
Picking up Cash Deposits
Changing of Cash Drawers
Customer Service and Cash Handling at the register
Picking up and sorting of merchandise as needed to maintain store cleanliness standards
Other Duties as assigned by the management team
Merchandiser
Source Interlink / Select Merchandising / Newsgroup December 2013 to May 2015
December 2008 to May 2013
Provide Customer Service at multiple locations, face to face
Building of product displays according to planogram to promote sales success
Merchandising new product and refilling existing lines in client approved locations
Maintaining attractiveness of the display/department
Completing return of product – boxing and returning old/damaged product Office Manager
Accountability Accounting
May 2013 to October 2013
Running of the Office
Creation of the filing system
Filing
Keeping Client files in order
Data Entry
Keeping Track of Appointments
Answering phones
Research, writing the Policy and Procedures Manual
Started and Maintained Social Media
Merchandiser
National Wine and Spirits – Byron Center
September 2012 to April 2013
Provide Customer Service at multiple locations, face to face
Building of product displays according to planogram to promote sales success
Merchandising new product and refilling existing lines in client approved locations
Maintaining attractiveness of the display/department Office Assistant – Federal Work Study
Davenport University – Cutlerville Gaines Chamber of Commerce May 2011 – June 2012
Organizing Office records for efficiency of use
Creating and updating MS Excel spreadsheets for tracking events and memberships
Contacting local businesses for donations and keeping in contact with them as to upcoming events and new member benefits available
Assisting in the planning of Chamber events: Cutlerville Days, Golf Outing, Pine Rest Christmas Card donations; Managing of Website updates for these events and new members
Maintained the Social Media area for the Chamber Pricing Integrity Analyst - Meijer
March 2011 to May 2011
Handle Customer Service interactions via answering questions from customers and associates, phone and in store.
Verifying store pricing by scanning merchandise and display labeling; looking for and fixing of errors
Assisting the Pricing Team with Markdowns section by section daily Construction Assistant / Administration Support
ITT Tech – Habitat for Humanity – Kent County
February 2010 to February 2011
Supporting the Project Managers – helping to set up builds
Ordering of Appliances, blinds, construction supplies & setting up utilities appointments
Handled AmeriCorps Applicant tracking via creation Excel Spreadsheet
Answering phones, filing, copying and general office support to assist in grant applications and duties as asked
Data Entry, Broker Price Opinion Specialist
Exit Advantage Realty
January 2004 to February 2008
Online research of homes via tax records and MLS (Multi Listing Service) for reality board, for comparability factors amongst other homes within the surrounding mile to support home pricing,
photographing area homes, both interior and exterior
Web based data entry of analysis and results for use in funding, refinancing and foreclosure decision
Education
Associates in Business Administration
Davenport University
May 2011 – April 2014
Additional Information
Key Skills
Organized, Detail Focused
Microsoft Office Proficiency *Word *Excel * PowerPoint
Adobe Pro Proficiency
Website Management
Willing to Take on Any Project / Task As Needed
Effective Communicator
Provides Excellent Customer Service
Team Oriented
Great Work Ethic
Enjoys Helping People
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