Front Office Supervisor

CONTACT INFORMATION

Name: Anais Nin Salvilla

Address: #* ******* **., *********

City, State, Country: Iloilo City

Cell Phone: +639*********

Email: ac6kqq@r.postjobfree.com

PERSONAL INFORMATION

Date of Birth: December 7, 1992

Place of Birth: ALEOSAN District Hospital

Citizenship: Filipino

Gender: Female

EMPLOYMENT HISTORY

Front Office Supervisor

Front Office Department

Huni Resort Sicogon

June 2018 – Present

Front Office Supervisor

Front Office Department

Hotel Del Rio

July 2017 – June 2018

Front Office Night Auditor

Front Office Department

Hotel Del Rio

November 2016 – June 2017

Guest Service Agent/ Accounting

Cabugan Nature Resort/Hotel Del Rio

Neuva Valencia Guimaras

March 2016 – October 2016

Front Desk Receptionist

Front Office Department

Hotel Del Rio

May 2014 – February 2016

EDUCATION

College (2009 – 2014)

Bachelor of Science in Tourism

Central Philippine University

Jaro, Iloilo City

SECONDARY (2006-2010)

Colegio de San Jose

E.Lopez St., Jaro, Iloilo City

PROFESSIONAL QUALIFICATIONS

Over five years’ extensive experience in front desk, customer service capacities and basic accounting paper works

Hands on experience in handling telephone calls / emails, and routing them appropriately

Well versed in data entry procedures and practices

Computer – MS Word and Excel

Experience as a Manager’s on Duty (Duty Manager)

SKILLS

Hands-on experience in ensuring smooth operations of the front office, particularly in a hospitality environment

Through insight of all front office procedures including night audits and reservations

Highly skilled in interviewing, selecting, hiring and training front office staff members to ensure that they perform according to established brand standards

Well-versed in resolving guests’ complaints and addressing their concerns by effectively conducting thorough research of problems and issues

Familiar with overseeing front office operations in the absence of front office managers

Experienced in performing bookkeeping activities such as balancing accounts and conducting audits

Exceptionally talented in handling complex reservation systems, with special focus on ensuring excellent customer services

Proven ability to close out guests’ accounts at the time of check-out to ensure smooth procedures

SEMINARS AND TRAININGS ATTENDED

Success principles Trainer: Eckhon Malik at Hotel Del Rio Iloilo September 1, 2017.

Brand standard with Front Office Trainer: Monithor Belgera at Hotel Del Rio July 21, 2017.

Train the Trainer crash course orientation & introduction at Hotel Del Rio September 11, 2017.

Train the Trainer crash course speech & grammar at Hotel Del Rio September 11, 2016.

Train the Trainer crash course Power Point Presentation at Hotel Del Rio September 11, 2017.

Train the Trainer crash course Demonstration Teaching at Hotel Del Rio September 11, 2017.

Front Office Operations - APEC 2015

Smallville 21 Hotel

June 29-30, 2015

On the Job Trainee Abacus Distribution System

Cebu

November 4, 2013 - February 15, 2014

First Aid & Basic Life Support

April 18, 2013

Front Office Management and Customer Service Seminar

March 10, 2012

Seminar Customer Service: Handling Guests complaints in the hospitality Industry

May 3, 2012

CHARACTER REFERENCES

Mr. Jason Sain

Corporate Human Resource

Hotel Del Rio

M.H Del Pilar Molo, Iloilo City

Contact Number: 094********

Agustin Alcoseba

Huni Resort Manager

Huni Resort Sicogon

Contact Number: 091********

Ms. Leody Abong

Human Resource Manager

Huni Resort Sicogon

Sicogon, Estancia

Contact Number: 091********

Contact this candidate