Front Office Supervisor
Resume:
CONTACT INFORMATION
Name: Anais Nin Salvilla
Address: #* ******* **., *********
City, State, Country: Iloilo City
Cell Phone: +639*********
Email: ****************@*****.***.**
PERSONAL INFORMATION
Date of Birth: December 7, 1992
Place of Birth: ALEOSAN District Hospital
Citizenship: Filipino
Gender: Female
EMPLOYMENT HISTORY
Front Office Supervisor
Front Office Department
Huni Resort Sicogon
June 2018 – Present
Front Office Supervisor
Front Office Department
Hotel Del Rio
July 2017 – June 2018
Front Office Night Auditor
Front Office Department
Hotel Del Rio
November 2016 – June 2017
Guest Service Agent/ Accounting
Cabugan Nature Resort/Hotel Del Rio
Neuva Valencia Guimaras
March 2016 – October 2016
Front Desk Receptionist
Front Office Department
Hotel Del Rio
May 2014 – February 2016
EDUCATION
College (2009 – 2014)
Bachelor of Science in Tourism
Central Philippine University
Jaro, Iloilo City
SECONDARY (2006-2010)
Colegio de San Jose
E.Lopez St., Jaro, Iloilo City
PROFESSIONAL QUALIFICATIONS
Over five years’ extensive experience in front desk, customer service capacities and basic accounting paper works
Hands on experience in handling telephone calls / emails, and routing them appropriately
Well versed in data entry procedures and practices
Computer – MS Word and Excel
Experience as a Manager’s on Duty (Duty Manager)
SKILLS
Hands-on experience in ensuring smooth operations of the front office, particularly in a hospitality environment
Through insight of all front office procedures including night audits and reservations
Highly skilled in interviewing, selecting, hiring and training front office staff members to ensure that they perform according to established brand standards
Well-versed in resolving guests’ complaints and addressing their concerns by effectively conducting thorough research of problems and issues
Familiar with overseeing front office operations in the absence of front office managers
Experienced in performing bookkeeping activities such as balancing accounts and conducting audits
Exceptionally talented in handling complex reservation systems, with special focus on ensuring excellent customer services
Proven ability to close out guests’ accounts at the time of check-out to ensure smooth procedures
SEMINARS AND TRAININGS ATTENDED
Success principles Trainer: Eckhon Malik at Hotel Del Rio Iloilo September 1, 2017.
Brand standard with Front Office Trainer: Monithor Belgera at Hotel Del Rio July 21, 2017.
Train the Trainer crash course orientation & introduction at Hotel Del Rio September 11, 2017.
Train the Trainer crash course speech & grammar at Hotel Del Rio September 11, 2016.
Train the Trainer crash course Power Point Presentation at Hotel Del Rio September 11, 2017.
Train the Trainer crash course Demonstration Teaching at Hotel Del Rio September 11, 2017.
Front Office Operations - APEC 2015
Smallville 21 Hotel
June 29-30, 2015
On the Job Trainee Abacus Distribution System
Cebu
November 4, 2013 - February 15, 2014
First Aid & Basic Life Support
April 18, 2013
Front Office Management and Customer Service Seminar
March 10, 2012
Seminar Customer Service: Handling Guests complaints in the hospitality Industry
May 3, 2012
CHARACTER REFERENCES
Mr. Jason Sain
Corporate Human Resource
Hotel Del Rio
M.H Del Pilar Molo, Iloilo City
Contact Number: 094********
Agustin Alcoseba
Huni Resort Manager
Huni Resort Sicogon
Contact Number: 091********
Ms. Leody Abong
Human Resource Manager
Huni Resort Sicogon
Sicogon, Estancia
Contact Number: 091********
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