Condensed Resume

Gary Pugh, CompTIA Security+ Certified, Clearance: Secret- ac6kqe@r.postjobfree.com

Skills

Hardware setup, repair, trouble-shooting, and imaging systems

Software installation, patching, problem determination, and imaging

Network setup, trouble-shooting, and routing

Systems procurement, tracking, and inventory

Database design and trouble-shooting

Active Directory user and computer use

Remote support

Cellular phone configuration

VTC support

Tracking issues by ticket system or creating my own.

Use of test equipment to diagnose issues

Train users/ customers

Jan 3, 2017 – Present, Nex-One, Inc. Redstone Arsenal, AL Systems Support Technician

US Army PES-STRICOM-TSMO, (Threat Systems Management Office), where I use problem-determination skills to install, configure, repair or restore computer systems. This includes: Software, hardware, interface and network issues. Including VTC video teleconferencing, VOIP phones, and ISO IPhones. Define system needs procurement from federal vendors. When applicable remote into to repair VPN, hardware, software issues. Resolve issues pertaining to the printers and STIG requirements devices. Active Directory configurations for drive shares. Safe guard equipment and software via security and inventory measures. Review and write documentation to help system users negotiate the systems used. Help determine better methods by analyzing trouble-shooting results. Re- builds, imaging computers to meet security compliance and support MS Access issues. I use REMEDY enterprise ticket trouble system. I work along with property book to help keep systems properly inventory status. Train users individual and/or group class on new/ systems changes.

Sept 2012- Dec 15, 2016, University of South Alabama, Computer Services Center Mobile, AL Management of Systems I

Install and configure library computer systems for public and private (faculty/ staff systems). Trouble-shoot existing systems to include: Software, hardware, interface and network issues. Including security video, VOIP, library database systems also designing support databases. Define system needs procurement from various vendors. When applicable work with other campus departments such as Campus Computer Services Center to help resolve issues pertaining to the library and Active Directory maintenance. Safe guard equipment and software via security and inventory measures. Review and write documentation to help system users negotiate the systems used. Help determine better methods by analyzing trouble-shooting results. Builds, uses and support MS Access issues. Train users individual and/or group class on new/ systems changes.

Sept 2012- Present University of South Alabama, USA Baldwin County, (USABC) Fairhope, AL Campus Technology Specialist

Manage the USABC systems that consist of PolyCom Audio/ Visual classroom, computer labs and staff computer systems. Perform maintenance on data server between main campuses in Mobile to Fairhope, AL campus. Install and configure library computer systems for public and private (staff systems). Trouble-shoot existing systems to include: Software, hardware, interface and network issues. Including library database systems also designing support databases. Define system needs procurement from various vendors. When applicable work with other campus departments such as Campus Computer Services Center to help resolve issues pertaining to the library and Active Directory maintenance. Tech support for A/V for remote learning. Train users individual and/or group class on new/ systems changes.

Sept 2010- 2012 University of South Alabama, Library Mobile, AL PC Application Specialist

Transferred to USABC. Install and configure library computer systems for public and private

(staff systems). Trouble-shoot existing systems to include: Software, hardware, interface and network issues. Including library database systems also designing support databases. Define system needs procurement from various vendors. When applicable work with other campus departments such as Campus Computer Services Center to help resolve issues pertaining to the library and Active Directory maintenance. Sept 2009- Sept 2010 University of South Alabama, Medical Centers Mobile, AL PC Application Specialist

Install and configure USA medical computer systems for various departments. Trouble- shoot existing systems to include: Software, hardware, interface and network issues. Define system needs procurement from various vendors. When applicable work with other campus departments such as Campus Computer Services Center to help resolve issues pertaining to the medical centers. Also work with medical vendors such as Siemens, Philips, Boston Scientific and Envision.

Sept 2000- Sept 2009 Morrison Management Specialists Mobile, AL IT Support Manager/ Project Manager

As project manager I documented the relocation of 36 servers from Mobile, AL to Charlotte, NC. I used various MS tools such as Visio, MS Access, Word, Excel and SharePoint to track control change with all involved with the project. I would present and sent documentation to the team via files, email, SharePoint, and hard copies on a weekly basis of the progress, changes and adjust changes as needed to the project documentation. I created/ restructured a support team of ten technicians when Morrison Management automated the systems national with a data communication network. I developed procedures and SDLC and methods for this team to trouble-shoot, repair, was an escalation resource and setup these systems for approximately 1200 hospitals. I created procedures for follow-up and issues trends using a database system I developed. This gave management an idea of how product and or systems were working with our customers. I also help define support and procurement contracts with various vendors as IBM, HP, AT&T, etc to establish LAN/WAN networks, VOIP and infrastructure. As the IT manager I would handle advanced issues and used my knowledge to create support databases to track any outstanding issues. I also functioned as their IT Project Manager. Oct 1990- Sept 2000 Electronic Data Systems (EDS) Mobile, AL Computer Specialist

Lead support technician for systems throughout the nation. When Morrison, Inc. outsourced their IT to EDS, my functions were solving advanced systems issues escalated from the support team. I defined systems, plan roll-outs and designed support procedures to help improve resolution of problems reported. I have work on major information technology projects that involved several LAN/WAN systems. I have created problem database report systems for management.

Sept 1986- Sept 2000 Morrison, Inc. Mobile, AL

Computer Specialists

Morrison Inc. wanted to install PC-based point-of-sale and sales tracking systems in 600 locations. I was hired to help start and hardware and infrastructure support helpdesk. I setup training and roll-out plans with IBM to accomplish task. Once systems were in place I created a helpdesk of seven people to do 12 hours 7-day support. Since I was first to help establish the system I was the lead support technician for hardware, software and remote maintenance.

Aug 1980- Sept 1986 Research Institute for Advanced Technology (RIAT) a division of Central Texas College Killen, TX

Data-Communication Engineer

RIAT was a department of Central Texas College; there I was part of the data processing support team. My duties were to install satellite campuses throughout Texas where personal computers connected to the central campus mainframes. Computer repair and data communications issues were a regular daily function. I would rotate from remote to the main campus on every other week basis to help cover any computer related issues that occurred.

Mar 1973- Aug 1980 US Army Signal Corp USA and Europe Sergeant- Team Chief

Team Chief for high frequency data communication systems. I was responsible for tactical and static sites to provide telephone-voice, computer and digital communications for various Army commands. Duties included scheduling six soldiers to provide this task on an immediate notice for the setting up and maintenance/repair of UHF, PCM, security/encryption and Troposphere systems. Performed other NCO duties such as training exercises at firing ranges, tactical measures, and equipment care. Current member of FBI Infragard Cyber Division. Was board member until restructured by D.C. Fully vested by FBI.

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