JOYCE CRUM, P.E., MBA

**** ******* *** *****, ********, TX 77581 561-***-**** ac6kq1@r.postjobfree.com

Sectors: Aerospace, Power, Project Mngt., Manufacturing, Technology, Infrastructure

Quality, Finance, Engineering, Maintenance, Reliability, Risk Assessment/Mitigation, Operations, HSE, & Administrative Team Leadership & Development. Experienced Business/Operations and Project Manager/Engineer (Industrial & Mechanical) with demonstrated success at analyzing and optimizing P&L performance; Managing $100+M budgets, growing internal processes concept to completion, exceeding expectations for executive management, customers and regulators. Safety, Big Data, Process Analytics, Robotics, Advanced Excel.

Actively engaged in volunteer community support activities and actively employed in the retail market segment (Sur La Table) while simultaneously engaged in a search for a challenging role wherein I can add value to a team and organization, and increase my own learning experience. (2016 to present)

PARAMETRIC SOLUTIONS INC, Jupiter, FL 2013 -2015

Quality Manager, Cost Account Manager, HRD Support

Reported monthly program risk for Advanced Aerospace Engine Design Development Program. Upgraded and drove implementation of Quality (ISO/Lean/FAR) and Regulatory Programs for design and manufacturing consulting firm. Implemented key business initiatives including lean manufacturing and helping develop people and teams, with emphasis on continuous improvement. Export Process Owner – lead process & trained personnel. MRB Chair. System Integration Engineer. Routine interaction with customer.

-Led development of first assembly production proposal including scope and 10 year schedule. Result: Won the largest contract in company history generating 3X annual growth.

-Authored company’s first manufacturing procedures for new aerospace and industrial turbine assembly facility (formerly only design & analysis), Result: Process was operational in 6 months & met delivery schedule.

-Managed development of next generation fighter engine. Result: Budget, Resource Needs (Head Count), Schedule and Risk forecasted, reported and maintained. Variance explanations accepted by USAF while customer under Review for Cause Order.

UNITED TECHNOLOGIES, Pratt & Whitney Rocketdyne, Jupiter, FL 2008 -2012

RL10 Field & Launch Support – Chief Engineer’s Office

Provided technical support and Mission Risk and Assurance, identifying and characterizing and mitigating launch risks. Lead Inlet Value Recovery Program. Authored and lead customer reviews including coverage of project documentation. Performed pre-launch inspections, & launch coverage for unmanned flight, launching USAF, NRO & private payloads / satellites into high altitude orbits. Prime customer contact on assigned missions. Represent P&W at select forums. Mentored new control engineers.

-Managed recovery from compromised parts in 100% of fielded engines. Part recovery was critical path for all US high altitude launches for over 2 years. Result: Maintained launch schedule during redesign & new supplier development (2 year process).

-Led largest customer engine pedigree review (65 technical specialists) in company history. Result: Achieved lowest number of post-review open action items (5).

Self Employed, Consultant-Big Data & Process Analytics 2008 - 2008

Developed metrics & tools to analyze business financial data & recommend actions to drive revenue, cash & profit while meeting established goals. Result: Self contained, adaptable business metric program including Key Performance Indicators (KPIs), and trending data for use in forecasting, maintainable by office admin personnel.

CDM, Camp Dresser & McKee Inc, West Palm Beach, FL 2001 - 2007

Southeast Region Business/Operations Manager/ Financial Manager-Environmental, Civil and Mechanical Engineering

Overall P&L responsibility for division of 600 employees, $500M+. Manage Sales to metrics. Implemented company first CRMS. Developed annual budget, forecasted performance, developed growth strategies, managed staffing levels, mix & approved hiring, approved capital expenditures, developed metrics, managed day-to-day operations for 14 offices, enforced corporate policies. Performed Regional communications with executives and Corporate HQ.

-Drove P&L with heavy reliance on developing, analyzing & reporting business metrics. Result: Best performing section of infrastructure consulting engineering firm, delivered 40% of company’s profits with 20% of the company’s head count and highest margins.

-Managed 14 offices through 4 major hurricanes with multiple office closures > week. Result: Maintained employee utilization on target & customer delivery schedules.

UNITED TECHNOLOGIES, Pratt & Whitney, West Palm Beach, FL 1996 - 2000

Logistics/Customer Support Deputy Supervisor – Expertise High Performance Military Jet Engines Multiple Classes

Main point of contact & liaison for more than 600 international customers on aerospace turbine issues. Responsible for fleet of 700 new design engines & 5000 mature engines globally, drove maintenance and overhaul, maintained configuration control. Managed customer communications, hardware failures, configuration control, field implementation of new designs & inspections, spare parts supply, quality escapes, warranty returns, procedure upgrades, procedure/limit waivers & problem solving. Drove test and evaluation of new complex support equipment products. Performed technical writing of engine service manuals.

-Identified high failure hardware & corrective actions: Result: Took turbine section from being the #1 safety concern & cost driver to the lowest safety & cost concern section. Reduced frequency of field concerns by 75% in less than two years.

-Responded to customer concerns & inquires: Result: Increased customer satisfaction by 500%.

-Mentored new employees to group & supervised group ~50% of time. Result: Took group retention time from 6 months to >2 years.

-Managed $11M Complex Support Equipment Development; Result: On time deliver 3% under budget.

FLORIDA POWER & LIGHT, Nuclear Division, Juno Beach, FL 1986 - 1996

Engineer & Nuclear Operations Lead QA Auditor / Nuclear Safety Engineer:

Managed nuclear fuel processing cycle for safety and environmental compliance. Developed programs for new regulations. Led, performed & reported results of investigations & regulatory compliance audits for nuclear power plants. Reviewed plant design for applicability of newly recognized failure modes (systems integration).

-Developed & directed first of a kind Vertical Slice Audit (womb-to-tomb) program. Result: Extension of facility license for additional 20 years of operation.

Education & Licensure

MBA - Palm Beach Atlantic College, West Palm Beach, FL - Sigma Beta Delta, National Business Honor Organization

M.S. Operations Research - Florida Institute of Technology, Melbourne, FL - (Logistics, Optimization, Statistics,) - Included 100 mile one-way commute to attend classes

B.S. Mechanical Engineering - Carnegie-Mellon University, Pittsburgh, PA

Professional Engineer - State of Florida License No. 000*******

NQA-1 - Lead Auditor (ANSI N45.2.23)

Security Clearance – Active

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