Delia Vazquez

**** **** ******** *****

Orlando, Fl 32821

ac6kpy@r.postjobfree.com

407-***-****

WORK EXPERIENCE

Infiniti Dealership

Front desk receptionist / appointment setter / cashier lead 2018-04 - present

Provide active and appropriate information in response to customers inquiries. Demonstrate mastery of customer service call script within specific time frames. Maintained up-to-date records at all times.

Properly directed inbound calls in phone queue to improve call flow. Giving direction and instructions to our valuable customers. Follow company policies in management level reports. Coordinate front desk activities.

Organizing proper appointment for new or returning customers. Greet Customers in person and on the phone referring inquiries. Make sure files are appropriately accurate and in orderly manner. Accurately operate RO system and accounts for all transactions. Balanced cashier’s drawer when start of shift and end shift. Calvin Klein

Supervisor / Cashier lead coordinator

2011-09 - 2018-03

Follow company policies in management level with returns, exchange,void, and associate sales, POS records and run tender reports.

Network,recruit, hire, develop and retain high quality management and associates to fill store profile and succession planning feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience. Balanced cash drawer before and after every shift.Implement all visual merchandising standards, directives, promotions, and overall cleaningness and organization of the sales floor and stockroom. Consistently meet sales goals.

Making sure the employees performed their job in a timely matter while a perform the same duties . Supervised and train other in-store team members.

EDUCATION

Associate in Applied Science of Business Administrations and Sales Management Kaplan University-Davenport, Iowa

2015-07 - 2016-04

Technical Vocational School

General Educational Diploma

SKILLS

Over 7 years Customer Service experience.

Answering calls and recording information.

Experienced in Microsoft and Internet.

Competent in written and oral communication, records management. Fluent in speaking and writing Spanish.