Customer Service Manager
Resume:
GLORIA
GOMES
**** **** ******, *** ***, VANCOUVER, BC.
***********@*****.***
OBJECTIVE
Result driven, proactive and detail oriented individual seeking full time opportunity. Bringing brilliant customer service skills and organizational skill to keep office organized.
EDUCATION
BUSINESS MANAGEMENT-HUMAN RESOURCE LAMBTON COLLEGE.
SARNIA, ON.
JANUARY 2015 – SEPTEMBER 2016
BACHELORS IN ELEMENTARY EDUCATION JESUS AND MARY COLLEGE
INDIA
AUGUST 2010 - MAY 2014
EXPERIENCE
AFTERNOON SHIFT SUPERVISOR ALFA INTERNATIONAL ENTERPRISE, MISSISSAUGA, ON
DATES FROM MARCH 2018– MAY 2018
Work to increase production efficiency, prevent unnecessary downtime, improve quality and complete shipping requirements by being involved and engaged on the plant floor.
Complete a shift report for day shift if there was an issue meeting the production schedule.
Assist operators in trouble shooting problem, manage the transition from afternoon shift.
Support team manufacturing techniques across the plant and help make them sustainable.
SHIFTMANAGER KFC/TACOBELL, ETOBICOKE, ON
DATES FROM APRIL 2017– FEBRUARY 2018
Provide training and orientation to other employees. Helped manager identify vacancies and recruit candidates. Assigning task to employees, follow up with team, support and enhance their skill.
Meetings with Area Manager and Store Manager once a week to discuss the company sales, and promotion.
Counting Inventory and placing orders with the manager, closing tills and handling cash. Reports losses, employee behavioral issues, serious customer complaints, and other significant issues to manager on duty
Calls in replacements in the event of an employee call-in sick or no-show.
Engage with customers to ensure they are satisfied with service and products offered.
FRONT DESK MANAGER VERSATILE INN HOTEL, SARNIA, ON
DATES FROM OCTOBER 1, 2016- FEBRUARY 10, 2017
Responsible for guest reservations, monitoring guest emails and email inquiries, including assisting current and future guest travel arrangements. Answered phones, booked reservations, respond to emails and electronic reservations.
Collected payment from guests during checking out and made sure they leave the premises safely, provide guests of a hospitable service that would encourage them to visit the hotel again.
Prepared check out receipts and collected payments from guests. Sent in reports
to the accountant. Completed closing for the day, followed the procedures.
TEAM LEAD AND CUSTOMER SERVICE REPRESENTATIVE ATELKA ENTERPRISE INC., SARNIA, ON
DATES FROM SEPTEMBER 1, 2015- AUGUST, 2016
Train newly hired employees, monitor on floor, provide help and report to the management for any help needed by any employee.
Take ownership of the call, identifying the root cause and providing an accurate solution to ensure first call and resolution, demonstrate empathy, active listening, patience, motivation and energy on every contact. Identifying and make recommendation needed for any system change.
Use all tools required at your disposal to provide the caller the most with the most accurate and most efficient solution for his/her needs.
SKILLS
Influencing, leading and motivating.
Critical thinking, decision making and problem solving skills
Result oriented- ability to complete Task within given time period.
Creative, insightful and innovative.
A “work hard, play hard” approach.
Easy going and quickly develop relation with clients.
Excellent communication skill, strong presentation skills, customer service skill.
Adaptability, Effective listener, attention to details.
Proficient in MS office, to prepare spreadsheet, presentations, and documents.
Professionalism and approachability in all activities.
REFERENCES AVAILABLE UPON REQUEST.
Thank you.
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