Customer Service Sales

Nate Lyall

**** ****** ******, ************, ** *8108 609-***-**** *********@*****.***

EDUCATION

James Madison University, Bachelor of Science, Marketing Information Systems May 2000

Solutions Architect, CIS

Automotive Resources International, 2014 - Present

Delivering customer service excellence in a fast-paced environment to internal and external clients while supporting and enhancing ARI’s customer-facing systems. Works in a close relationship with all levels of leadership, the Sales team and individual contributors to resolve issues and formalize IT solutions and provide project management for clients.

Present impactful demonstrations of ARI’s systems to prospects and clients in conjunction with the Sales team.

Manage team of Client Technology Representatives who are responsible for all client trainings and demos for all of ARI’s technology tools.

Document all requests, complete tasks and manage escalations.

Scope large requests to ensure a quality solution is delivered to clients and enhancements are put through for process excellence.

Deliver excellent customer service and direct client interaction through completion of projects.

Excellent communication skills, highly competitive, passionate, persuasive and articulate.

Account Executive III

Automotive Resources International, 2013 - 2014

Team leader on a team of four Account Executives and Administrators responsible for handling client escalations, monthly budget forecasting and all reporting requests. Managed the project tracker for this client account; including constant communication with all parties and departments involved with on-going projects. Responsible for process mapping and management for this complex client and training colleagues on appropriate processes.

Demonstrated job-related success record in:

Managed a complex railroad account with over 11,000 vehicles.

Facilitated a status review of all projects on a weekly basis with the client.

Created and developed all processes for this client.

Core Competencies

Results Driver Project Management Relationship Lead

Collaborator Business Planning Consultative Sales

Related Skills / Technology

Visio SalesForce Business Objects

Microsoft Office Suite PL / SQL .NET / SharePoint

PAST PROFESSIONAL EXPERIENCE

Automotive Resources International, Mount Laurel, New Jersey 2012 – 2013

Utility Expert

Subject matter expert for all utility accounts at ARI. Worked with all Account Executives with utility fleets. Provided “State of the Industry” updates, insight and recommendations for partnership reviews and ad-hoc analysis.

Provided internal training to all Account Executives. Presented demonstrations on all new features and tools released to our clients. Some of the trainings that I presented were the Pool Reservation System, Insights Client Forum and The Future of Compressed Natural Gas.

Assisted Sales and Account Management in client visits. During these visits, I provided state of the industry updates, benchmarking and help provide solutions to any fleet questions and concerns from the client.

Automotive Resources International, Mount Laurel, New Jersey 2007 - 2012

Account Executive I, II

Single point of contact for the client. Managed the day-to-day operations along with provided strategic analysis for each fleet that I managed.

Managed several major, complex accounts in industries such as utility, oil/gas and railroad. Handled specific client requirements such as spec catalogs, online ordering and replacement analysis.

Planned and hosted client visits both at ARI and at the client’s location. Presented strategic partnership reviews to clients, which highlighted the state of the fleet and gave recommendations on how to improve it. I also managed the action items following the client visit.

Marlin Business Services, Mount Laurel, New Jersey 2005 – 2007

Senior Account Executive

Managed and increased growth in territory.

Created an account base through prospecting and developing relationships with various small-ticket equipment vendors in the Northeastern US.

Made at least 50 calls a day to potential customers to sell them on utilizing Marlin’s services while maintaining my current account base.

Interacted with end-users about rate negotiation and payment structure on a daily basis.

Canon Business Solutions, Mount Laurel, New Jersey 2000 – 2005

Full-line Dealer Service Representative

Developed and managed leasing sales with a monthly quota in excess of $1 million for a territory consisting of Ohio and Michigan.

Prospected potential clients to increase sales growth and strengthen current relationships.

Cultivated strong relationships with clients by traveling to their offices and going on sales appointments with them as a leasing resource.

Personally trained and educated buyers on the benefits and strategies of leasing.

Structured lease pricing for all sizes of transactions, while maintaining specified yields.

Provided a single point of contact for all aspects of a leasing transaction.

Related Honors/Awards/Achievements

Executive Challenge Finalist – March 2017

Developing User Requirements (Keys to Project Success) – Certification – August 2015

ARI Insights – User Certification – October 2015

Partner of the Year Finalist – December 2011

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