Customer Service Data Entry

Karen Gregorio

Mobile No. 209-***-****

Email : **************@*****.***

Professional Summary

Experienced Office Administrator driven to provide the best support possible. Capable of contributing to team projects while demonstrating individual leadership and success management, administrative support and data entry. Highly capable at prioritizing tasks with ease. Brings several years of experience supporting executives in a fast-paced office environment.

Skills

- Multi-line phone operation proficiency

- Meeting planning

- Filing and data archiving

- Microsoft Office Proficiency (Word, Excel, Outlook)

- Highly organized

- Time management

- Customer service oriented

- Appointment setting

- Social media savvy

- 10 Key typing skill with 56 wpm speed

- Excellent planner and coordinator

Work History

Data Entry Specialist – Iron Mountain, Livermore CA

February 27, 2018 – July 13, 2018

Manage the incoming data input process including keying label information, location information, acknowledging orders with customers and closing the work order. Verify that all information is keyed accurately and in a timely manner.

Update customer contract information. Research and resolve problems and discrepancies through special project team, contract administrator and/or account manager.

Perform other customer related tasks and special projects as requested.

Directly responsible for ensuring timely and accurate processing of customer information in Safekeeper.

Manage the permanent removal process electronically including the keying of all PMO’s, verifying the information and closing the work order.

Administrator – Tecom Group Dubai, UAE

July 27, 2008 – May 25, 2015

Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

Assessed urgency and priorities before acccepting or declining appointmets and meeting with the Executive Director.

Screened all visitors and directed them to the correct employee or office.

Answered and redirected phone calls.

Completed data entry, tracked documentation and maintained document tracking system.

Obtained signatures for financial documents and internal as well as external invoices.

Coordinated with other departments to ensure compliance with policies.

Ordered and distribute office supplies while adhering to a fixed office budget.

Helped distribute employee notices and mail around the office.

Site Secretary - Al Gurg Consultants Dubai, UAE

June 20, 2006 – July 20, 2008

Worked directly with the Resident Engineer to maintain project documentation.

Supported all the engineering department staff with daily operational function.

Analyzed department documents for appropriate distribution and filing.

Opened and properly distributed incoming mail.

Answered and managed incoming and outgoing calls while recording accurate messages.

Coordinated meetings, including schedules and information preparation and distribution.

Greeted numerous visitors, including CEO’s, vendors, clients and contractors.

Completed data entry, tracked documents and maintained a document control system.

Quality Analyst – iTouchpoint Ltd. Philippines

Feb. 2003 – May 2006

Ensured that agents followed standard call procedures and provide quality customer service.

Accurately documented, researched and resolved customer service issues.

Evaluated and prepared agent performance reports on a weekly basis.

Managed agents performance effectively and efficiently in a complex, fast-paced and challenging call center environment.

Prepared reports for senior quality assurance department management team.

Identified areas of improvements and developed programs to enhance overall quality of service.

Oversaw call center agents to ensure customer satisfaction goals were consistently met.

Participated and assisted in training new agents.

Attended weekly calibration meeting to ensure accuracy and fairness in agent evaluation.

Marketing Administrative Assistant – Eastern Telecoms, Philippines

April 2001 – Jan. 2003

Assisted the marketing department’s team with market research, project planning and marketing strategies.

Worked directly with the Marketing Director to achieve increase number of subscriptions.

Researched and updated all required materials needed for firm and partners.

Assisted with document organization and dissemination.

Maintained document control system for easy retrieval of documents.

Coordinated with other departments related to project progress.

Handled data encoding using the department’s client data base system.

Education

1997-2001 Bachelor of Science in COMPUTER SCIENCE STI College, Philippines

1992-1996 Assumpta Technical High School Philippines

Secondary Education

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