Sales Customer Service

Mark Niemela

***** **** ****-********** **, Fall City, WA 98024

206-***-**** / ***********@*****.***

https://www.linkedin.com/in/mark-niemela-0956275/

SUMMARY

My focus is to help organizations manage risk and maximize return on investment by building efficient, scalable, cross-functional teams and processes. This focus is coupled with over 20+ years of professional experience with diverse global brands ranging from GM, GE, Disney, Starbucks, Nintendo, and Microsoft.

Areas of specialization:

Executive management consultation and advice on business strategies and philosophies

Collaborative process design particularly in Business Planning & Forecasting

Strategic Planning & Strategic Partner Management

Risk Management & Continuous Improvement

Sales & Marketing Effectiveness/Analytics

Account Management, Inside Sales & Retention Sales

Financial tools including Oracle (Demantra), SAP (RAR), EDI

EXPERIENCE

Virtuosity Consulting Group (Microsoft)

Financial Consultant – Finance Business Intelligence Operations/Channel Management

May 2017-December 2017

Virtuosity Consulting is focused on execution and delivery with a see it, own it, solve it approach. My role focuses on supporting Microsoft’s worldwide revenue reporting systems, processes and users.

Conduct reconciliations and audits of licensing revenue streams. Answer service requests for global channel partners as they submit sales and inventory data

Performed business operational duties including interfacing with various source systems, ensuring data quality and responsibility for daily, weekly, and monthly SLAs

Experience with SAP, RAR, MS Sales, ICMODS, EDI, Skype, and SQL while working with virtual teams supporting Microsoft’s finance and revenue operations

Nintendo of America

Senior Manager, Forecasting & Product Planning - Business Planning Department

January 2005-February 2017

Nintendo of America is a wholly owned subsidiary of Nintendo and operates the U.S., Canada, and Latin America Markets. My role manages the software launch forecast process, planning, and analysis of both physical retail & digital video game software releases. Cross-functional collaboration with Sales & Marketing, Retail Strategy, and Sales Planning & Analysis helped achieve significant improvement in game software weeks of supply both on hand and at retail while minimizing lost sales.

Collaborative, Iterative Forecast Process Design

Leverage internal data & analytics to integrate Linear Regression model into process

Implement process improvements in collaboration with Internal Audit Department

Executive Management internal counsel via strategic scenario planning

Maximize return on investment by providing strategic decision support to Senior Leadership Team

Starbucks

Senior Business Analyst - Retail Finance

February 2002-January 2005

Execution of Business Management and coordination of Financial Management Services in support of the Director of Merchandise and Whole Bean Coffee at U.S. retail stores.

Coordination of 5 year Strategic Plan including risk and opportunity analysis

Forecasting at store level and total U.S. market for Annual Operating Plan

Balanced Scorecards & Portfolio Roadmaps

Presentation of weekly, monthly, quarterly, and annual Business Reviews

Retail Finance Management including Budgeting, Forecasting, Actuals, Monthly Closes, and Accruals

The Walt Disney Internet Group

Strategic Account Manager - Advertising Operations

1998-2001

Strategic Partnership Management acting as the internal advocate and key account contact for multi-million dollar online advertising and branding relationships across Disney websites including ABCnews.com, ESPN.com, Disney.com.

Relationship Management, Customer Service Management, and Add-on/Retention Sales

Managed the execution of online advertising campaigns from asset creation, to production, and delivery to branded websites

Directed the Forecasting, Budgeting, and Analysis of online paid marketing campaigns

Key Account included managing the $20 million marketing investment from MBNA Bank across Disney owned online properties

GE Capital

Client Retention Specialist, Customer Service Specialist, Accounting Analyst

1995-1998

GMAC Financial Assurance

Account Representative - Credit/Collections

1993-1994

Education & Community Involvement

MBA - Seattle University

BA Finance, English Minor - Washington State University

Lambda Chi Alpha Fraternity, WSU Men’s Soccer Club

Cascade FC, Head Coach, May 2008 – May 2014, NSCAA Junior Level VI license

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