Customer Service Manager

Daquan Reinhardt

804-***-**** (Cell)

****************@*****.***

Skills

Cycle counts

Purchasing/Buying

Planning/scheduling

Shipping and receiving

Distribution Resource Planning and Material Resource Planning within consumer products businesses

SAP

Customer Service

EDI/B2B

Management

Logistics

Forecasting

Contract Negotiation

Global Sourcing

Sarbanes Oxley

Vendor Management

Budgets

Inventory Control

Process Improvement

MRP

Procedure Creation

MS Project

ISO-9000/2008

Manugistics

JD Edwards

IBM Reflections

AS400

Proficient in Microsoft Office (Microsoft Word; Microsoft Excel; Microsoft Access; Microsoft PowerPoint;)

SharePoint

Relevant Professional Experience

INVENTORY/SCHEDULING

Managed the procurement, inventory, cycle counts, shipping, receiving, maintenance, production planning and fulfillment for 5 Mid-Atlantic Coca Cola Distribution and Production Centers down to branch and SKU level by creating and scheduling replenishment loads utilizing SAP and ERP systems.

Managed supply and demand forecasting for over 1,000 DFUs (Demand Forecasting Units) in 4 product classes via SAP; Manugistics; MS Access; and MS Excel spreadsheets improving forecast accuracy by 8% for Fujifilm Optical and Digital Camera categories.

Purchased, maintained and replenished adequate inventory levels to fulfill demand requirements within 640+ Circuit City stores. Managed $500mm worth of Open to buy dollars within 4 product classes.

Increased min/max levels to support promotions, ads and holiday inventory planning to prevent out of stocks.

Responsible for managing the inventory, shipping, receiving and procurement process and ordering of all goods, services, technology, furniture, construction, and all administrative duties and contracts pertaining to national historical building in historical district of Church Hill.

Generated and maintained master production schedule accurately ensuring availability of bill of materials for finished goods.

Facilitated Sales & Operations Meetings discussing demand, supply, line stoppers, critical issues with senior and middle management and Buyers, Planners and Analysts.

PROCUREMENT

Managed both internal suppliers and external vendor’s relationships generating purchase orders to subcontract Suppliers for required Bill of Materials via SAP; Manugistics; and IBM Reflections (AS 400 Operating System).

Performed all research, developed specifications and scopes of work for Invitation for Bids and Requests for Proposal formulating committees for approval and contract awards.

Supervised all procurement and office support functions to include building schedule tracking and recording open and closing times for events.

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Monitored annual contracts for appropriate renewal and bid as well as examine and re-evaluate existing contracts.

Negotiated with external vendors to secure the most advantageous terms as well as pricing, terms and conditions for services ensuring delivery in a timely manner.

Purchased raw material and developed production schedules to ensure finished goods met sales and financial objectives.

Managed suppliers and interpreted procurement documentations to relate to business needs and comply with state and local agencies and the Food & Drug Administration regulations.

Participated in Continuous Process Improvement arenas working collaboratively with other organizational units creating workflows, policies and procedures to minimize redundancies and increase efficiency.

POLICIES & PROCEDURES

Established and documented policies, procedures and regulations to ensure compliance with State regulations and nonprofit standards for Virginia State Board of Elections and the Office of Attorney General Office.

Developed and implemented allocation, purchasing, and commit processes helping company maintain ISO 9000 registration and reducing over $1mm in charge backs. Increased customer scorecard to upper 90 percentile.

LOGISTICS

Tendered freight to Coca Cola 3rd Party Logistics carriers and ensured updates in SAP responding to internal & external customer inquiries.

Implemented Material Resource Planning techniques via series of Sales & Operation meetings with senior and middle management at Fujifilm and Circuit City.

Developed forecast process and procedures to improve production and rectify Master Production Schedule.

Assisted Director of Logistics and Purchasing Manager with tools to minimize lead-time of ordering process from 6 months to 3 months.

Assisted with personnel scheduling, shift management, scanning device allotments, loading and unloading shipments and tracking uniforms and warehouse machines and tools.

REPORTING

Developed procurement, inventory, budget and financial reports, compiled, reviewed and maintained data; performed qualitative and quantitative analysis, with attention to detail to ensure sound decision making and provided resolutions to areas of improvement.

Prepared monthly PowerPoint decks for Senior Vice President and Vice Presidents consisting of Credit Analytics, Risk, and process improvement within SunTrust Mortgage Banking Unit.

Processed and submitted journal entries to Accounting team and performed ad-hoc analyses reconciling warehouse inventory budgets.

Maintained SAP system parameters for purchased and produced full goods ensuring data integrity.

Interacted with all levels of organization from Warehouse, Vendors, Transporters and Consumer Research Department providing updates, analysis and reports of daily operations.

Partnered with Supply Chain team to develop reporting systems, validate data and management reports as well as controlling the order and purchasing process.

Performed quality assurance checks and data integrity on other business units’ and weekly reports within the Enterprise.

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ORDER MANAGEMENT

Managed the order process via EDI and manual order entry system for Heineken USA, Fujifilm USA, Afton Chemical, Circuit City and Beretta USA.

Negotiated, monitored and verified pricing, confirmed stock and inventory availability.

Worked collaboratively with Merchandising; Space Planning; Finance; Supply Chain; Sales Force and Information Technology groups to ensure adequacy of operations, processes, and procedures, forecasts, supply and account questions, providing resolution and satisfaction on order issues.

Communicated with Distribution Centers daily to ensure proper routing.

Researched EDI raw data to resolve customer order issues.

Reviewed customer vendor guidelines for compliance.

Positions & Organizations

Scheduler for Eaton Corporation 12/2017 – Present

RGBSI – Youngsville, NC

Director of Independent Sales (Part Time/Home Business) 9/2003 – 12/2017

LegalShield – Richmond, VA

Process Manager for the Office of the Attorney General 01/2017 – 4/2017

Accountemps – Richmond, VA

Supply Chain Planner for Coca Cola Refreshments 11/2013-12/2015

Randstad Professionals – Richmond, VA

Process Manager for Capital One 02/2012 -06/2012

Strategic Staffing Solutions – Richmond, VA

Customer Service for Afton Chemical 04/2011–12/2011

PEOPLE SOLUTIONS – Richmond, VA

Process Assistant for Dominion Virginia Power 08/2010 -03/2011

COMSYS – Richmond, VA

Warehouse Project Manager for Philip Morris USA, Inc. 11/ 2008 -07/2010

TECHEAD – Richmond, VA

Project Consultant for SunTrust Mortgage 02/2008- 10/2008

KELLY SERVICES - Richmond, VA

Sr. Inventory Analyst/Assistant Buyer 09/2005 – 01/2008

Circuit City Stores, INC - Richmond, VA

Customer Service Representative 01/2004 –12/ 2005

PEPCO – Washington, DC

Demand Planning Analyst 02/2003 – 09/2003

Beretta USA – Accokeek, MD

Supply Chain Planner/Buyer 10/1998 -12/2002

Fujifilm USA – Valhalla, NY

Education and Training

5/2004 - Bachelors of Science, Organizational Management, Mercy College, Dobbs Ferry, NY.

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