Manager Front Desk

Cindy Almonte

**** ** **** **. ****: (***)***- 5307

Miami FL, 33142

PROFESSIONAL EXPERIENCE

Best Western, Hallandale Beach, FL 5/16-Present

Front Desk Representative/ Night auditor

• Optimize MATRIX systems to help guest check-in and out and make reservations

• Train front desk staff in technical duties, guest service skills, and telephone sales skills

• Present an immaculate front entrance display for guest

• Perform assigned administrative duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, office supply inventory, etc

Wellington Towers Condo Hollywood Beach, FL 7/14-05/16

Janitorial Engineer Supervisor

• Dust furniture, equipment, partitions, walls, etc.

• Clean and disinfect sinks, countertops, floors, toilet, mirrors, tables, chairs, refrigerators, microwaves, etc. in restrooms, break rooms and/or kitchenettes

• Replenish supplies in restrooms, break rooms and kitchen

• Empty trash cans and recyclables into disposal areas. Wipe down walls and woodwork, doors, wall hangings, baseboards, etc.

Caribbean Resort Hollywood Beach, FL 09/15-3/16

Front Desk Supervisor/Receptionist

• Greet guests and patrons as they arrive.

• Ask if guests have a prior booking and manage the registration process.

• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.

• Handle guest check-ins and check-outs appropriately

• Take reservations over the telephone, through emails and in person.

• Worked with FrontDeskAnywhere

Inverrary Resort and Hotel Lauderhill, FL 05/15-11/15

Assistant Housekeeping Manager

• Prepares and distributes the Room assignment sheet and floor keys to room boys.

• Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.

• Inventories cleaning supplies & linen stock to ensure adequate supplies.

• Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.

• Worked with Room Master

EDUCATION

Charles W. Flanagan High School

Pembroke Pines, FL

June 2009

Additional Skills: Fluent in English & Spanish, MS Word, PowerPoint, Excel, Outlook

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