Customer Service Data Entry

GENNINE M HANDCOCK

*** **** **. *****: 352-***-****

Leesburg, FL. 34748 *************@*******.***

Profile

An Administrative Assistant in Home Healthcare for 16+ years, a team player skilled in the provision of customer service, multi-tasking and prioritizing essential duties to ensure goals are met or exceeded on a daily basis. A detail oriented, self-starter with demonstrated proficiency in telephone, e-mail, fax and front-desk reception within high-volume environment.

Skill Highlights

Administrative support

Patient scheduling

Data Entry

Patient charting

Insurance eligibility verification

Medical terminology

HIPAA compliance

Medical billing and auditing

Online claim submission

Filing and data archiving

Retail Sales

Cash handling

Merchandising experience

Core Accomplishments

Provided exceptional customer service ensuring patient concerns were relayed to appropriate staff member

Provide prompt response to incoming calls from patient's

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork.

Ensured smooth operations by supporting executive team.

Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured

that all documentation has been received and filed.

Answered multiple phone lines, transferred calls to corresponding departments

Filed patient records and billed accordingly.

Cooperated with Medicare providers to establish relationships and resolve billing issues.

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Prepared medical records packets for insurance reviews of procedures and fees/services justification.

Reviewed medical records for completeness, assembled records into standard order and filed records in.

designated areas according to alphabetic and numeric filing system.

Wide variety of retail experience ranging from cashier to supervisory.

Professional Experience

Coordinator

8/2017 – Present Care Team Home Healthcare Leesburg, FL.

Scheduling

Data-Entry

Multi-Line Phones

Customer Service

Team Assistant

2/2015 – 8/2017 Cornerstone Hospice Tavares, FL.

Scheduling

Data Entry

Answer Multi-Line Phones

Customer Service

Master Merchandiser

9/2014 – 2/2015 Driveline Retail Services Leesburg, FL.

Perform Resets

Stock Shelves

Perform Audits

Perform Inventory

Office Coordinator

04/2014 – 9/2014

Integrity Home Healthcare

Ocala, FL

Scanned in documents

Answered multi-line phones and assisted with scheduling

Faxed correspondence and tracked physician orders

Placed orders for office and medical supplies

Administrative Assistant

04/2010 - 11/2013

Pinnacle Home Care, Inc.

Fruitland Park, FL

Data entry of patient information

Scheduling, filling, enter notes for payroll,

Answer multi-line phones

Ordering of medical supplies & office supplies and all aspects of office operation

Data Entry/Billing Clerk

02/2004 - 05/2008

Precision Home Healthcare, Inc.

Leesburg, FL

Enter patient data into computer system, input admission, re-certification, discharge oasis assessments, build patient plan of care.

Prepare patient charts for billing.

Transmit & troubleshoot claims for payment from Medicare.

Processed physician orders to be mailed for signature.

Performed HIQH checks for Medicare eligibility.

Maintained patient charts, filing etc.

Assisted with all other aspects of the office for daily operations.

Data Entry Clerk

01/1994 - 02/2004

Housecall Home Healthcare, Inc.

Lady Lake, FL

Entered patient data into computer to generate patient plan of care

Entered oasis data into computer

Filing, phones, and maintained medical supply closets

Processed M.D. orders to be mailed for signature

Assisted with all other office activities for daily operation of the office.

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