Manager Sales
Resume:
Norman H. Appel
**** ********* ****** ******* ****, NY 10547 Cell: 914-***-****
Email: ***********@*****.***
FOOD SERVICE MANAGEMENT
Building & Managing High Growth, High Profit Operations Expert qualifications in identifying and capturing market opportunities to accelerate expansion increase Additional expertise includes:
./ Strategic Business Planning
./ Recruitment
./ Territory Development
./ Board of Health Certified
NYC and Westchester County
EXECUTIVE
PROFILE
./ New Business Development
./ Merchandising
./ Staffing Development &
Training
./ Customer Service & Retention
./ Special Promotions
./ Quality & Productivity
Improvement
• Organized, enthusiastic management professional: willing to hear new ideas and go to extra to promote the product line
• Strong track record in maximizing profits - achieved notable record of consistent, significant profit plan improvements
• Consistent, success in surpassing productivity and performance objectives
• Demonstrated capability to resolve problems swiftly and independently
• Possess strong interpersonal skills; able to work effectively with individuals on all levels
• Demonstrated ability to develop and maintain sound business relationships with clients; anticipating their needs
• Strong problem resolution skills; able to efficiently and effectively prioritize a broad range of responsibilities to consistently meet deadlines
• Effective motivator of self and others
• Computer literate; possessing hands on skills
• Highly effective in customizing product mix for local clientele
• Catalyst for change, transformation and performance improvement
• Achieved reputation as a resource person problem solver, troubleshooter and creative turn-around manager" ... Norm is able to effectively juggle multiple projects, flawlessly." SELECTED
ACHIEVEMENTS
• Consistently received highest possible ratings" in customer satisfaction
• Consistently produced financial results to transition marginal operations to high profit performers PROFESSIONAL
EXPERIENCE
Compass Food Service/ Gourmet Dining June 2015- present
• Stevens Institute of Technology, Hoboken, NJ
• Director of Retail Dining Services
• Managed 36 Union Employees
• Charge of all Board of Health training and equipment issues
• Oversaw all Board of Health, HACCP, and Serve Safe Training
• Supervised all scheduling, inventory, food costs, and budgeting
• Worked with client on all aspects of equipment issues Metropolitan Food Service June 2013 - May 2015
• General Manager, Hostos Community College, Bronx, NY
• $3,000,000 in annual sales
• $2,400,000 in catering/special event sales
• Trained 18 team members in all aspects of food safety, customer satisfaction, and merchandising
• Worked with client on all aspects of equipment needs pertaining to food safety and temperature controls
Compass Food Group / Chartwells Division January 2012 - May 2013
• Assistant Food Service Director, College of Mount Saint Vincent, Riverdale, NY
• Director of Union Staff - 38 members
• $4,000,000 in annual sales
• $750,000 in catering sales
• Maintained food and labor course control based on budget
• Maintained inventory levels on selling floor and inventory areas
• Met with clients on all related needs of operation / equipment improvements
• Worked with management on all aspets of Board of Health, HACCP, and
• Resolved Serv Save issues at location
Red Rabbit Food Service, New York, NY October 2010 - December 2011
• Safety, HACCP and Serve Safe Coordinator for all schools under the Red Rabbit client base
• Trained all school staff in New York City Board of Health Food Service regulations
• Obtained New York City Food Handlers Permit obtained December 2011.
• Menu Planning, Purchasing, Cost Control, Food and Labor Control WHITSONS FOOD SERVICES, Huntington Station, NY September 2004 - October 2010 Food Service Director (Harrison Central School District)
• Supervised union staff of 29 located within 6 school buildings
• Achieved $2 million in sales with an additional $78k in catering sales, and $80k in vending machine sales
• Acquired NY State School Nutrition Meal Certification for National School Lunch Effectively ensured compliance with all Board of Health Regulations
• Involved in budgeting/ inventory and cost control
• ServSafe Certified New York State - expires April 2016 ARAMARK, Philadelphia, PA December 2001 - June 2004 Food Service Director (Valhalla Union Free School District)
• Supervised staff of 19 located within 3 school buildings
• Sales of $900k including $75k in catering sales
• State Certified Board of Health for Westchester County STEW LEONARD'S, Yonkers, NY July 1999 - November 2001 Manager
• Managed operation producing $65 million in yearly sales
• Supervised staff of 235, effectively ensured compliance with all New York City Board of Health regulations
• Oversee inventory and stock operations to optimize on-hand supply of key products Maximize product turnover of profitable items
• Ensured optimal operating effectiveness of all machinery and equipment
• Directed all customer relation's efforts to ensure customer satisfaction and repeat business COMPASS GROUP FOOD SERVICE, Charlotte, NC September 1987 -June 1999 Consistent promotions through a series of increasing responsibilities Food Services Director (Prudential Insurance, Newark, NJ)
• Supervised training of staff of 65 for all station operations in kitchen and front-of-house duties
• Managed budgeting and financial goals
• Achieved $7 million in annual sales wl an another $2 million in catering sales
• Exceeded client satisfaction expectations and budgeted financial goals Food Services Director (Moody's Investors Services, NYC)
• Directed cafeteria and catering functions for population of over 2000, achieving total revenues exceeding $750k in cafeteria sales and $300k in catering sales
• Coordinated pantry deliveries to all floors, including room service set-ups, continental breakfasts, lunches and executive meetings for up to 150 people
• Drove 53% profit growth with no outside subsidies
• Exceeded budgeted canteen sales by $140k, and unprecedented 20% increase Assistant Manager (Mezzanine Food Court, Paine Webber Building, NYC) Directed staff of 27 in all daily catering service activities Monitored Inventory flow, ordered items as needed
Supervised implementation of all company approved programs
• Acted as Relief Manager for alternate sites
• Participated extensively in the set-up and introduction of Canteen Food Service at new account sites
• General Manager (Macy's Herald Square, NYC)
• Managed a staff of 43 union employees and maintained responsibility for setting and modifying a
$2.5 million cafeteria budget and a $250k catering budget
• Conferred with client representatives on all aspects of Macy's/Daka business relationships
• Monitored profitability, labor, equipment and purchasing dollars for this profit center Manager Ottomenelli Restaurant (Cellar Cafe)
• Staff of 37 FOH / BOH Operations Inventory Menu Planning and Cost Dining Room Manager/ Vending Manager/ Associate Manager (Kraft General Foods)
• Established menus based on national four-week cycle requirements
• Calculated and managed serving sales budget for projected $1 million yearly sales
• Coordinated monthly special events within employee cafeteria
• Communicated regularly with the general manager and catering manager regarding receptions and evening functions
• Conferred with client representatives on budgetary guidelines and equipment needs
• Wrote and monitored budgets for vending department based on forecasted sales exceeding
$125k
• Monitored more than 25 machines, controlled cash flow, inventory, maintenance, ordering and promotions
• Hired, terminated, scheduled and managed hourly associates and implemented cross training procedures
EDUCATION
REFERENCES
PACE UNIVERSITY June 1985, New Rochelle, NY
Bachelor of Science: Accounting
WESTCHESTER COMMUNITY COLLEGE June 1986, Valhalla, NY Associate of Applied Science: Accounting
Concentration: Business Management
Dan Fedro - Compass Group
Regional Vice President
Kevin Henriquez - Chartwells
Director of Dining Services
Tony Blazini- Stevens Institute
Office of Residence Life
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