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Customer Service Manager

Location:
Dedham, ME, 04429
Posted:
August 06, 2018

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Resume:

Elizabeth Franck

* ****** **** * ******, ME ***29 u 207-***-**** u ac6knj@r.postjobfree.com

Profile

LMSW-cc enthusiastically exploring Clinical opportunities with interest and experience in working with clients who have experienced trauma and marginalization.

Dedicated to serving others with a work history encompassing service in recreational, social, and educational capacities, in both team and independent settings.

Invested in contributing to Social Equity with grassroots experience in working to identify and meet the needs of others, both on a voluntary and professional basis, in established organizations and as an independent agent.

Skills Summary

Socially Adept

Resourceful

Strong Interpersonal Skills

Sense of Humor

Passionate Presenter

Written Correspondence

Creative Problem Solver

1:1 work with clients

Event/Activity Planning & Facilitation

Personnel Management

General Office Skills

Customer Service

Marketing & Sales Experience

Professional Experience

HUMAN SERVICES

1 years experience working with the homeless veteran population in Penobscot, Hancock, Washington and Waldo counties.

MSW internships with the Maine Wabanaki-State Truth and Reconciliation Commission and Wabanaki Health and Wellness, totaling over 900 hours of service.

Established and nurtured relationships with Elder residents and their families, planned and facilitated recreational activities, and transported and accompanied nursing home residents to appointments.

Assisted with the daily classroom activities of a preschool program run by Catholic Charities. This was a diverse population, with several of our students being new to U.S. culture. In some cases, our students/families had the added challenge of language barriers. Supported classroom and cultural acclimation.

Assisted with the implementation and maintenance of educational and behavioral goals for a classroom of developmentally and behaviorally challenged adolescents in a day treatment program.

Acted as Mathematics tutor for the Cornerstone program at the Bangor campus of UMA.

Participated in the preparation and facilitation of meals for the homeless Latino population in Portland, ME.

Solicited donations for a church-run essentials pantry.

Assembled and organized grocery donations for a food pantry.

Donated Reiki services through various Reiki share programs and independent practice.

COMMUNICATION

Published monthly newsletter for the residents and families at a for profit nursing home.

Arranged and managed publicity events of two authors for an Independent Publishing company and represented holistic publishing company at various industry expositions.

Elizabeth Franck

Résumé, Page Two

COMMUNICATION

Content editor for a bi-monthly holistic newspaper in the southern Maine and Coastal New Hampshire regions; circulation of 10,000.

Conducted presentations regarding the nature of Reiki and energy healing.

Front Desk operations in several private offices, responsible for greeting visitors/clients, answering phone systems, relaying messages, and setting appointments.

CUSTOMER SERVICE/MANAGEMENT

Managed all aspects of day-to-day operations in multiple privately-owned pub/café-oriented venues.

Managed staff placement and guest satisfaction at off-premise functions for a privately-owned restaurant.

Acted as Special Events Coordinator for a privately-owned theatre-cafe responsible for:

Facility rental.

Menu planning.

Invoicing, billing.

Supervision of event execution.

Employment History

PREBLE STREET VETERANS HOUSING SERVICES – Bangor, ME

Case Manager for Veterans and Families at risk of, or, literally homeless

11/2016 to present

UNIVERSITY OF MAINE – Orono, ME

Graduate Assistant, Women’s, Gender, and Sexuality Studies Program,

Academic year 2012-2013, 2013-2014, 2014-2015, 2015-2016 (Fall semester)

THE CLAREMONT HOTEL, XANTHUS – Southwest Harbor, ME

Dining Room Server (seasonal),

Summer 2013, 2014, 2016, 2017

BLACKSHEEP TAVERN – Bucksport, ME

Dining Room Server (seasonal), 6/2012 to 11/2012

UNIVERSITY OF MAINE AT AUGUSTA –Bangor, ME

Math tutor for the Cornerstone program, Bangor Campus, 2009-2010

LUCERNE INN –Dedham, ME

Front Desk/Reservations, 2006-2008

LIGHTLINES PUBLISHING –Portsmouth, NH

Receptionist/Publicist/Editor, 2000-2003

THE GOOD TABLE –Cape Elizabeth, ME

Dining Room Server/Hostess, 2002-2003

TIDES INN BY THE SEA –Kennebunkport, ME

Seasonal Server, 1998,1999, 2000

8 Spruce Road u Dedham, ME 04429 u 207-***-**** u ac6knj@r.postjobfree.com

Elizabeth Franck

Résumé, Page Three

Employment History, Continued

SWEETSER CHILDREN’S SERVICES –Windham, ME

Teacher’s Aide/1:1, 1998-1999

INN BY THE SEA –Cape Elizabeth, ME

Dining Room & Banquet Server, 1996-1997

RADISSON EASTLAND HOTEL –Portland, ME

Banquet Server/Bartender, 1995-1996

COWBOY CAFE –Arlington, VA

Operational Manager/Bartender, 1992-1995

LA COTE D’OR–Arlington, VA

Bartender/Banquet Manager, 1992-1993

MANOR CARE NURSING HOME –Arlington, VA

Williamsburg Assistant/Activities & Volunteer Coordinator, 1990-1991

THE WASHINGTON HOUSE (ASSISTED LIVING FACILITY)–Alexandria, VA

Head Receptionist, 1989-1990

CAMERON VALLEY CHILD DEVELOPMENT CENTER –Alexandria, VA

Teacher’s Aide, 1987-1988

Education

UNIVERSITY OF MAINE – Orono, ME

Master of Social Work– December 2016

UNIVERSITY OF MAINE AT AUGUSTA – Augusta, ME

BA in Liberal Studies, May 2012

(Minors in Women’s Studies and Psychology)

GPA: 3.85

RESEARCH

Adverse Childhood Experiences in Maine: An Assessment of the Education System as a Resource to Address Childhood Trauma

From ACEs to Resilience: Promising Practices from Thriving Communities - Northport, Maine Conference Presenter (Poster), November 2015

RECIPIENT OF A PRESIDENTIAL MINI GRANT – in collaboration with Women, Work, & Community, and the Women’s Studies Department of UMA Bangor Campus – Fall 2011

Additional Certifications

CERTIFIED USUI REIKI MASTER, June 2000

CERTIFIED KARUNA REIKI PRACTITIONER, February 2005

8 Spruce Road u Dedham, ME 04429 u 207-***-**** u ac6knj@r.postjobfree.com



Contact this candidate