Customer Service Manager
Resume:
Elizabeth Franck
* ****** **** * ******, ME ***29 u 207-***-**** u ********@*******.***
Profile
LMSW-cc enthusiastically exploring Clinical opportunities with interest and experience in working with clients who have experienced trauma and marginalization.
Dedicated to serving others with a work history encompassing service in recreational, social, and educational capacities, in both team and independent settings.
Invested in contributing to Social Equity with grassroots experience in working to identify and meet the needs of others, both on a voluntary and professional basis, in established organizations and as an independent agent.
Skills Summary
Socially Adept
Resourceful
Strong Interpersonal Skills
Sense of Humor
Passionate Presenter
Written Correspondence
Creative Problem Solver
1:1 work with clients
Event/Activity Planning & Facilitation
Personnel Management
General Office Skills
Customer Service
Marketing & Sales Experience
Professional Experience
HUMAN SERVICES
1 years experience working with the homeless veteran population in Penobscot, Hancock, Washington and Waldo counties.
MSW internships with the Maine Wabanaki-State Truth and Reconciliation Commission and Wabanaki Health and Wellness, totaling over 900 hours of service.
Established and nurtured relationships with Elder residents and their families, planned and facilitated recreational activities, and transported and accompanied nursing home residents to appointments.
Assisted with the daily classroom activities of a preschool program run by Catholic Charities. This was a diverse population, with several of our students being new to U.S. culture. In some cases, our students/families had the added challenge of language barriers. Supported classroom and cultural acclimation.
Assisted with the implementation and maintenance of educational and behavioral goals for a classroom of developmentally and behaviorally challenged adolescents in a day treatment program.
Acted as Mathematics tutor for the Cornerstone program at the Bangor campus of UMA.
Participated in the preparation and facilitation of meals for the homeless Latino population in Portland, ME.
Solicited donations for a church-run essentials pantry.
Assembled and organized grocery donations for a food pantry.
Donated Reiki services through various Reiki share programs and independent practice.
COMMUNICATION
Published monthly newsletter for the residents and families at a for profit nursing home.
Arranged and managed publicity events of two authors for an Independent Publishing company and represented holistic publishing company at various industry expositions.
Elizabeth Franck
Résumé, Page Two
COMMUNICATION
Content editor for a bi-monthly holistic newspaper in the southern Maine and Coastal New Hampshire regions; circulation of 10,000.
Conducted presentations regarding the nature of Reiki and energy healing.
Front Desk operations in several private offices, responsible for greeting visitors/clients, answering phone systems, relaying messages, and setting appointments.
CUSTOMER SERVICE/MANAGEMENT
Managed all aspects of day-to-day operations in multiple privately-owned pub/café-oriented venues.
Managed staff placement and guest satisfaction at off-premise functions for a privately-owned restaurant.
Acted as Special Events Coordinator for a privately-owned theatre-cafe responsible for:
Facility rental.
Menu planning.
Invoicing, billing.
Supervision of event execution.
Employment History
PREBLE STREET VETERANS HOUSING SERVICES – Bangor, ME
Case Manager for Veterans and Families at risk of, or, literally homeless
11/2016 to present
UNIVERSITY OF MAINE – Orono, ME
Graduate Assistant, Women’s, Gender, and Sexuality Studies Program,
Academic year 2012-2013, 2013-2014, 2014-2015, 2015-2016 (Fall semester)
THE CLAREMONT HOTEL, XANTHUS – Southwest Harbor, ME
Dining Room Server (seasonal),
Summer 2013, 2014, 2016, 2017
BLACKSHEEP TAVERN – Bucksport, ME
Dining Room Server (seasonal), 6/2012 to 11/2012
UNIVERSITY OF MAINE AT AUGUSTA –Bangor, ME
Math tutor for the Cornerstone program, Bangor Campus, 2009-2010
LUCERNE INN –Dedham, ME
Front Desk/Reservations, 2006-2008
LIGHTLINES PUBLISHING –Portsmouth, NH
Receptionist/Publicist/Editor, 2000-2003
THE GOOD TABLE –Cape Elizabeth, ME
Dining Room Server/Hostess, 2002-2003
TIDES INN BY THE SEA –Kennebunkport, ME
Seasonal Server, 1998,1999, 2000
8 Spruce Road u Dedham, ME 04429 u 207-***-**** u ********@*******.***
Elizabeth Franck
Résumé, Page Three
Employment History, Continued
SWEETSER CHILDREN’S SERVICES –Windham, ME
Teacher’s Aide/1:1, 1998-1999
INN BY THE SEA –Cape Elizabeth, ME
Dining Room & Banquet Server, 1996-1997
RADISSON EASTLAND HOTEL –Portland, ME
Banquet Server/Bartender, 1995-1996
COWBOY CAFE –Arlington, VA
Operational Manager/Bartender, 1992-1995
LA COTE D’OR–Arlington, VA
Bartender/Banquet Manager, 1992-1993
MANOR CARE NURSING HOME –Arlington, VA
Williamsburg Assistant/Activities & Volunteer Coordinator, 1990-1991
THE WASHINGTON HOUSE (ASSISTED LIVING FACILITY)–Alexandria, VA
Head Receptionist, 1989-1990
CAMERON VALLEY CHILD DEVELOPMENT CENTER –Alexandria, VA
Teacher’s Aide, 1987-1988
Education
UNIVERSITY OF MAINE – Orono, ME
Master of Social Work– December 2016
UNIVERSITY OF MAINE AT AUGUSTA – Augusta, ME
BA in Liberal Studies, May 2012
(Minors in Women’s Studies and Psychology)
GPA: 3.85
RESEARCH
Adverse Childhood Experiences in Maine: An Assessment of the Education System as a Resource to Address Childhood Trauma
From ACEs to Resilience: Promising Practices from Thriving Communities - Northport, Maine Conference Presenter (Poster), November 2015
RECIPIENT OF A PRESIDENTIAL MINI GRANT – in collaboration with Women, Work, & Community, and the Women’s Studies Department of UMA Bangor Campus – Fall 2011
Additional Certifications
CERTIFIED USUI REIKI MASTER, June 2000
CERTIFIED KARUNA REIKI PRACTITIONER, February 2005
8 Spruce Road u Dedham, ME 04429 u 207-***-**** u ********@*******.***
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