Customer Service Manager
Resume:
Jessica Phares
Career wanted
Wellsville, KS ****2
**********.******@*****.*** - 785-***-****
I am a very great Determined employee that is looking for a new career path that supports my growing family. I am very dedicated and honest and have exceptional skills that i have maintained and pursued for the last 3 years. I am looking for a position that i can maintain for years and grow with the company and help the company maintain a great outcome.
Jessicasue.phares@gmail
Walmart distribution center
2015 to present
Unloader processer. Processing freight into distribution and sorting correctly into stores and businesses. Able to drive forklift and maintin proper and professional eithcs. Assistant Manager
Sunrise Oilfield Supply - Osawatomie, KS - November 2013 to 2015 Purchase orders, provide quotes/Receiving/ distribution of materials Keeping inventory of office supplies and equipment/ materials
Run report and put together orders
Manage drivers and other employees
Customer service
Multitask and meet deadlines on time
Efficient in Microsoft word, excel, power point and outlook Customer Service Representative
Convergys - Olathe, KS - 2008 to November 2013
Work with accounts on collecting date and restoring a relationship with company.
• Support customer service reps in running new accounts and utilizing the programs.
• Worked with the system to manage control and supervise the staff.
• Quickly and effectively solve customer challenges.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
• Participated with the employee engagement team to help motivate employees with their work experience.
• More than 4 years of successful experience in customer service and support with recognized strengths in account maintenance, problem-solving, trouble-shooting and planning/implementing proactive procedures and systems to avoid problems in the first place.
• Possess solid computer skills.
• Microsoft Excel, Microsoft Word
• Ability to train, motivate, and supervise customer service employees.
• A team player, acknowledged as "Total Quality Customer Service Professional."
• Works well with team members, Worked on the Employee Engagement team, to help motivate and get employees interacting with their work environment. Cook
Wellsville Manor - Wellsville, KS - August 2004 to August 2008 Worked with kitchen employees and residents.
• Prepared meals with proper temperatures, serving the most appropriate quality to the residents, cleaning, inventory, and maintain an adequate kitchen environment. EDUCATION
Associate in General Studies
Johnson County Community College - Overland Park, KS 2012
Wellsville High School
2007
SKILLS: computer skills, communication skills, managing, and organizationork well with others, I adapt easily and willing to take on any challenge.
Authorized to work in the US for any employer
WORK EXPERIENCE
Unloader/Processor
Walmart - Ottawa, KS
I am qulified forklift driver that is able to sort through merchandise and recieve it in in the correct departments. Assistant Manager
sunrise oilfield supply - Osawatomie, KS - November 2013 to September 2015 Responsibilities
Customer service at the counter,taking payments over the phone and face to face, filing, sending out invoices,updating accounts with information of change, inventory of the store,accounts receivables, payable, stock, shipping and receiving,managing drivers and loading and unloading trucks. accounts manager
Convergys - Olathe, KS - August 2008 to August 2013 Responsibilities
Working with clients to maintain and update their accounts either by applying a payment or by invoicing them in regards to their account. Managing co workers up to 30 employees. Maintaining the dialer and making sure that the employees were making their calls. Updating accounts running reports, using excel,power point and word. Skills Used
Typing, customer service,accounting,accounts receivable, accounts payable. EDUCATION
Associate
Johnson County Community College - Overland Park, KS 2011
High school diploma
Wellsville High School - Wellsville, KS
May 2007
SKILLS
Accounts Receivable, Inventory Management, Purchasing, Forklift Operator, Administrative Skills, Management, Distribution
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