Employee Relations Social Media

JESSICA BOLDEN

**** ***** ***** ***** *********, NC 28215 407-***-**** ****.************@*****.*** HR SKILLS

Proficient in MS Office

Corporate Culture

Employee Benefits

Employee Engagement

Payroll Management

Staff Recruitment & Retention

Employee Relations

Employment Law

Benefits Administration

HR Program/Project Management

Orientation & On-Boarding

Training & Development

Performance Management

Organizational Development

HR Policies & Procedures

EDUCATION

HR Certification Institute Charlotte, North Carolina PHR Certification Expected August 2018

The University of North Florida Jacksonville, Florida Bachelor of Science May 1, 2015

Major: Mass Communications

Minor: Business Administration

PROFESSIONAL EXPERIENCE

Queen Associates Inc.

Human Resource Operations Generalist June 2017 – July 2018

• Designed and developed Corporate Employee Orientation.

• Manage on-boarding process for all consultants and internal staff.

• Maintain internal HR systems.

• Works directly with partners across the organization to design, develop, deliver and manage corporate communications, resources, tools and processes.

• Assists with the development of culture initiatives that drive performance and shape the culture of the organization.

• Manage workplace accommodation processes in accordance with the ADA.

• Liaison between external, internal and management staff for HR and operations related issues.

• Create strategies for enriching company benefit participation.

• Participates in projects to continuously improve HR operation systems, processes and documentation.

• Responsible for employee investigations.

• Maintain internal and external employee relations confidentiality.

• Provide timely guidance to internal staff addressing consultant care and performance related issues.

• Process all new hires, benefits, termination and payroll ensuring compliance with applicable regulatory mandates.

• Responsible for processing timely and accurate corporate billing and payroll.

• Works with vendors to design and deliver resources and programs that enhance employee benefit programs.

• Responsible for HR processes such as state and federal compliance documentation, background checks, drug screening, employment law compliance and employee data management.

• Administer and supports the organizations compensation plans.

• Monitor and process unemployment claims by reviewing claims, providing documentation and coordinating responses with management.

Jessica Bolden (Cont.) Page 2

Talent Acquisition Recruiter Feb 2017 – Jun 2017

• Managed full cycle recruiting process to meet staffing goals for various Queen Associate clients

• Designed and implemented recruiting strategies.

• Organized all communication with candidates including interview preparation, process overview, reference/background checks, offers and on-boarding documentation.

• Assessed candidate’s relevant knowledge, skills, abilities, soft skills, direct experience and motivators to ensure alignment with available roles.

• Provided career advice, resume tips, and market intelligence to all prospective candidates.

• Reviewed resumes and credentials for pertinent skills, experience, knowledge, and administer testing in relation to position requirements and business needs.

• Leveraged applicant tracking systems, job boards, Internet searching, social media, and professional networking activities to source candidates.

Target Corporation

Human Resources Manager (ETL-HR) Jun 2015 – Nov 2016

• Increased employee engagement by 30%, measured by a yearly survey of all store employees.

• Coordinated United Way campaign and all volunteer events, increased team member participation which resulted in 100% participation and 104% donation campaign goal.

• Led department managers through annual review process and administration for 120 employees.

• Managed exit interview processes and documented trends.

• Increased HR metrics (training completion, compliance, staffing goals) by 60%.

• Designed and Developed quarterly plans to ensure BTS results were actively implemented.

• Owned the development of culture initiatives and team engagement.

• Planned and executed national hiring event. Interviewed more than 200 candidates and filled over 50 vacant positions.

• Facilitated all store unemployment claims, workers compensation claims, and employee relations investigations.

• Served as a business partner for store and department managers.

• Ensured employee compliance with company policy and procedures as well as federal, state and local laws.

• Administered and presented orientation classes, on-boarding and training for all new team members, team leaders and department managers.

• Represented Target Corporation in unemployment hearings as needed.

• Managed payroll processes for 120 employees.

• Served as an active resource for department managers in coaching and leadership development that adhered to company policy.

• Guided store managers through the appropriate corrective action process due to team member disciplinary or performance issues.

• Conducted confidential investigations related to employee relations, EEO, security, safety and other company policy violations.

• Recruited for hourly and management vacant positions by utilizing traditional and non-traditional resources to identify and attract qualified candidates such as career fairs, college campus recruiting events, social media and community network events.

• Resolved employee relations concerns and managed all performance management and disciplinary action processes.

• Managed full cycle recruiting process to meet the staffing goals across all levels of the organization. Spinnaker Media

Promotions Director Sep 2014 – Apr 2015

• Created and executed new and existing promotional campaigns and techniques for Spinnaker Media.

• Designed and Developed promotional plan for the launch of the school’s first radio station.

• Supported the Spinnaker Business Department.

• Supervised all social media promotions and giveaways for all Spinnaker Media departments.

• Organized and executed all advertising and promotions for Spinnaker Media’s first local F.M station.

• Supervised the Promotions Assistant and Social Media Intern.

• Created job descriptions and conducted all interviews for the Business Department. Jessica Bolden (Cont.) Page 3

The Children’s Home Society of Florida

Development Intern Apr 2013 – Oct 2014

• Assisted with developing and writing press releases.

• Interviewed new donors and partners for CHS campaigns.

• Assisted with planning for annual fundraisers (Caring Chefs, Christmas Campaign and Back to School Drive)

• Created marketing materials for CHS and its donor partners. The District on Kernan

Leasing Consultant Apr 2013 – Mar 2014

• Planned and executed all adverting and marketing initiatives.

• Processed, prepared and reviewed all new resident applications, lease agreements and renewals.

• Performed administrative duties such as scheduling tours, maintenance requests, lease closures and written communication to all residents.

The University of North Florida Housing Department Resident Assistant Aug 2011 – Apr 2013

• Organized social, educational, and recreational programs.

• Created marketing materials for area and department programs.

• Managed various administrative duties such as transfers, incident reports, and crime reports.

• Served on the Resident Selection Committee.

• Conducted interviews and assisted in organizing selection weekend events for potential candidates.

• Conducted orientations for all new resident assistants.

• Trained new area resident assistants.

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