Customer Service Office Assistant

Kelly Casler

**** ****** **., #**

Columbus, OH *3215

************@*****.*** 614-***-****

PROFESSIONAL SUMMARY

Switchboard Operator with 10+ years of experience in the banking industry. Especially effective at organizing and communicating information with a wide variety of departments, managers, employees, and customers. Commended for good listening skills, empathetic attitude, strong professional phone etiquette, and commitment to reliably delivering stellar customer service. Consistently achieved highest levels of service excellence in annual reviews. One year of full-time employment doing various office assistant jobs for staffing agency. Additional skills include:

Organization and Filing

Data Base Software

Evaluating Needs

Customer Service

Microsoft Office

Team Player

Typing: 50-60 w.p.m.

Communication Skills

Detail-Oriented

PROFESSIONAL EXPERIENCE

HUNTINGTON BANK, Columbus, OH 2017-2018

Mail Sorter

Was an efficient service provider with high level of accuracy.

Sorted and delivered mail to correct departments.

Maintained an effective pace to make sure that job was done speedily and efficiently.

Sorted mail according to groups and destination by hand and by operating electronic mail sorting and scanning device.

CHARITABLE PHARMACY, Columbus, OH 2017-2017

Client Support

Retrieved and responded to client inquiries on a daily basis.

Performed quality control to ensure client update qualifications.

Made client appointments per assessment information, and entered data into computer.

Answered and directed phone calls and took messages; answered general questions about the pharmacy.

Provided backup front desk receptionist coverage.

CHASE BANK, Columbus, OH 2004-2015

Switchboard Operator

Routed calls from busy switchboard for internal and external customers, including numerous departments, branches, and employees. Averaged 250 - 350 calls per day.

Maintained professional etiquette by speaking in warm tone of voice, and engaged customers by using statements to relate to their situations and diffuse tense situations.

Committed to ensuring that all customer interactions with bank were both positive and helpful.

Asked questions to accurately identify needs of each caller in order to direct calls appropriately.

Sent international faxes for employees and verified their delivery.

Maintained personal data sheet with frequently transferred numbers for greater efficiency, as well as tip sheet to be sure all opportunities for professional improvement were implemented.

Maintained company’s code of conduct standards, including call opening and closing guidelines.

Sought opportunities to go above and beyond service expectations in all customer interactions.

Supported telephone banking projects, and ensured supplies and information were distributed appropriately.

OFFICETEAM, Columbus, OH 2003-2004

Full-time Temp

Worked various clerical, typist, and office assistant jobs until hired by Chase in November 2004.

EDUCATION

COLUMBUS STATE COMMUNITY COLLEGE, Columbus, OH

Associate’s Degree in Applied Science in Dietetic Technology

BLISS COLLEGE, Columbus, OH

Associate’s Degree in Executive Secretarial Science

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