Ronald McDonald - Field Director

Ronald McDonald

Ripon, CA ***** 209-***-**** H or 209-***-**** C

Www.linkedin.com/in/ronmcdonald **********@***.***

Operations Management Leader

Accomplished, diligent, and resourceful leaders with a proven ability to open, grow, and expand markets. Highly skilled at building motivated and dedicated teams focused on exceeding sales goals and budget objectives. Adept at driving profitable change management, and successfully turning around markets and operations. Innovative problem solver who thrives in a challenging, ever-changing work environment. Able to adapt quickly and efficiently to drive changing business climates.

Operations Management General Management Team Leadership Talent Development Business Growth

Coaching and Mentoring Business Partnerships Relationship Management Strategic Planning

Business Strategy Cost Reduction Process Improvement Growth Strategy Business Transformation

EXPERIENCE

BANFIELD PET HOSPITAL, San Francisco, Sacramento, East Bay and Fresno, CA 2008 – Present

Field Director

Recruited and developed hospital leaders and Veterinarians to become future leaders for the western region. Worked with each hospital for opportunities to improve productivity, efficiencies, revenue growth, and inventory and expense reduction.

Directed and motivated hospital leaders and associates to accomplish both practice and individual goals.

Worked closely with the 18 hospital leaders and charter owners to align practice strategies for executing revenue plans and achieving profit results.

Led several No. CA markets to astounding profits by effectively driving sales growth and reducing controllable expenses.

Revitalized 18 hospitals from over a million-dollar loss to a $1.4M profit in 2 years. Improved key processes and decreased turnover of associates while growing sales by more than 15% in a flat market.

Managed 18 Practice Manager and COS/Doctor teams to exceed profit, sales, productivity, and customer satisfaction goals.

Created, implemented, and achieved annual operating plans for all hospitals.

Collaborated closely with P&O to find and promote top talent. Collaborated on the leadership team for strategic planning and implementation of entire associate succession planning by realigning positions and developing a career path for assessment and advancement.

Designed and implemented new SBE Operational strategy for hospital DVM/associates on wellness and preventive care management resulting in reengineering of the operations model.

Implemented SBE to support the Guest Experience, which led to 25% improvement in guest satisfaction, improved guest frequency by over 30%, and generated a sales increase of 15%’

GOODYEAR TIRE AND RUBBER COMPANY, Concord CA 2006 – 2008

District Manager

Recruited and developed managers to become future leaders for the region. Worked with each store for opportunities to improve productivity, efficiencies, sales growth, inventory shrinkage, advertising, and expense reduction. Directed and motivated store managers and associates to accomplish corporate and individual goals.

Ronald McDonald Page Two

District Manager, Continued

Worked closely with the 15 store managers to align corporate strategies for executing sales plans and achieving profit results.

Led district to astounding profits by effectively driving sales growth and reducing controllable expenses.

Revitalized 15 stores from a multi-million dollar loss to a $300K profit in 2 years. Improved key processes and decreased turnover of associates while growing sales by more than 5% in a flat market.

Managed 15 Managers to exceed profit, sales, productivity, and customer satisfaction goals while reducing worker’s compensation claims by 35% and liability claims by over $100K.

Created and implemented annual operating plans for 15 stores.

Collaborated closely with HR to find and promote top talent. Collaborated on the leadership team for strategic planning and implementation of entire sales force by realigning positions and developing a career path for advancement.

Managed new acquisitions and dealer takeovers to grow distribution for the company.

Created new training strategy for field associates on selling and management.

Served on the Company’s Standards Council and developed “Best Practices” for the organization that resulted in a 37% decrease in liability incidents and a $1.5MM decrease in liability expense in 2008.

Implemented changes in the Guest Satisfaction process, which led to 35% improvement in guest satisfaction, improved guest frequency by over 65%, and generated a sales increase of 7%.

TARGET CORPORATION, Merced Sacramento, CA 1993 – 2006

Store Manager (2004 – 2006)

Promoted Multi Store Manager after 11 years of accomplished service as ROS. Spearheaded overall general and store management functions, and led teams to achieve established store and regional goals.

Impacted quality and productivity by directing all merchandising, operational and human resources functions at a $45MM location.

Continually lead team of 250+ that successfully maximized profits, sales, and guest experience while helping store team members grow and succeed through strong leadership and coaching.

Regional Operational Specialist, San Jose and San Francisco, CA (1993 – 2004)

Guided 10 to 100 Target stores to maximum profitability, consistent performance and exceptional guest and team member satisfaction. Maintained retail environments that generated more than $200 million in sales.

Developed Branded Food Service Portfolio. Responsible for the growth, profitability, and personnel development of Stores Consumables and Food Service Departments. This included expansion of 270 Taco Bell, Pizza Hut, and Starbucks into Target’s Food Avenue Brand.

Worked closely with Taco Bell, Pizza Hut, and Starbucks, and health official business partners to ensure all process and policies were consistently executed.

Piloted field-training program, which resulted in Pizza Hut Corporate approval to conduct its own field training program certification.

EDUCATION

Bachelor of Arts (BA), Political Science, Minor in Economics

Michigan State University, East Lansing, Michigan

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