Professional Summary:

* ***** ** ********** ******* as a Business Analyst and Scrum Master. Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.

Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.

Experience in development methodologies like SDLC, AGILE, SCRUM and Waterfall.

Developed and followed agile project management plan (Agile Ceremonies). Facilitated build requirements log (product backlog) with cost estimates and priority.

Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.

Determined the team capacity (velocity) from historical data. Created Work Break down structure (user stories) and corresponding activities (tasks).

Monitored the project progress and radiated the information to stake holders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.

Communicated the progress to senior management thru 'Burn down Charts'. Monitored the Quality thru metrics and mentored team thru the project management processes.

Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.

Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.

Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

Quick learner, self-starter, can adept to new atmospheres and technologies with confidence and ease

Technical Skills:

Project Management tools: Primavera P6 Primavera 6.2, MS Project

Microsoft products: SharePoint, HP Service Manager, ECRS, Visio, Word, Excel, PowerPoint, Outlook, Rally, Version One, JIRA, Confluence

Methodologies: Waterfall Model, Agile, Scrum, Kanban, RUP

Reporting tools: e-Track, Remedy, and Shared Drive, Service-Now

Education:

Bachelors in Natural Sciences – Saint Leo University - Graduated in 2009

Certified Scrum Master (CSM)

Professional Experience:

CNA Insurance, Chicago IL

Sr. Business Analyst/Scrum Master January 2015 – April 2018

For more than a century, CNA has been there for our customers and has evolved to meet the needs of our times. I worked as a Scrum Master in Clams Technology team to support team along with responsibilities to work directly with claim specialist on production support. Later, I also work as Business Analyst in multiple small and large project space. One of the main projects that I worked on was focused to upgrade the Guidewire Suite (Claim center, Policy Center and Billing center) from 5.0 to 8.0.

Responsibilities:

Functioned as the primary liaison between the Business stakeholders, Operations team and the technical teams throughout the project life cycle.

Assisted product owner to prepare user stories with Acceptance Criteria and prioritized them using JIRA to create Product Backlog.

Efficiently use of confluence to collaborate requirements, documentation, marketing plans, and sales reports of Guidewire Billing Center.

Established the rules of engagement for agile practices for all the stakeholders and coached both Engineering and Business resources about agile practices.

Worked as an interface between the users and the different Development teams involved in the application development for the better understanding of the business and IT processes.

Assisted in Project Planning and execution through walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.

Involved in the entire process of analyzing, recreating, validating, and fixing of production defects.

Proficient in Scrum and project management responsibilities. Proactively identifying and removing impediments, incorporating agile methodologies like TDD, XP within Scrum and handling requirement churn

Ensured a consistent implementation of Agile processes which included strategic activities like Enterprise Agile Planning, Sprint 0, workflow/process improvement as well as tactical activities like dashboards to manage releases, status meetings etc.

Facilitated Daily Scrum stand-ups and Scrum ceremonies like Grooming, Planning, Review (demo) and Retrospective meetings for two teams

Created and maintained Sprint Burn down Charts and Release Backlogs for effective Project Management.

Involved in Story grooming with 3-Amigos, Create/print story cards and arranged them as per priority in the Iteration backlog.

Assisted product owner to prepare user stories with Acceptance Criteria and prioritized them using MOSCOW to create Product Backlog.

Experience as Release Train Engineer for claim services which included tracking and escalating impediments.

Developed and maintained scorecards. Work with business partners to track and report benefits and impact of the program and disseminate success stories

Understand fundamentals of software development processes and procedures in an agile development environment

Liaise between Service Now application users and IT in the analysis, design, testing for application development to ensure optional operational performance that meet business needs.

Developed global reports using client based Business Objects and Service now data sources to assist global and regional managers on how to better serve the client.

Work with Service Now team to export data to Excel, Create various local and global reports in Access and Excel to enhance management team awareness of ticket and user subscription data with productivity analysis, SLAs, and trending.

Work with client to document future state processes for Incident Management, Change Management, Knowledge Management, and Service Request Management

Met with different Lines of Business (LOB) representatives to gather User Requirements and receive approvals for initial requirements for upgrade of Guidewire Billing Center 8.0 Suite.

Assisted to gather requirement for billing center to integrate with claim center and legacy system.

Provided orientation for newly on-boarded business resources on writing user stories and acceptance criteria, the requirement hierarchy.

Used Microsoft SQL Server to develop procedures to maintain the company's legal and contractual compliance.

Extracted, transformed, and populated data files and databases from PostGre SQL database

State of Illinois, Health & Family Services, Springfield IL June 2012 – December 2014

Lead Business Analyst/Implementation Coordinator

State of Illinois offers healthcare Medicaid programs to multiple types of providers to ensure better health of Illinois residents, also aid in helping the Illinois residents to pay less and get quality healthcare in return. The main responsibilities were to create Use Cases during the Requirements definition phase, which was used as inputs for creating test cases. Created UAT Test Plan which outlines the plan for User Acceptance Testing of the project deliverables. Be coordinator for multiple projects and be a liaison between development team and business SMEs.

Responsibilities:

Acted as a liaison between Business area Subject Matter Experts (SMEs) & development team throughout all phases of SDLC; starting from Inception to Transition Phase Agile/Scrum Methodology.

Created UAT Test Plan, UAT Test Cases; after running the tests, a Defect log captures problems.

Used JIRA for bug tracking, issue tracking, and project management functions.

Reviewed state documents (policies, manuals, business processes, systems documents, banners, bulletins) from various divisions. Analyzed and performed quality assurance to determine areas impacted by ICD-9 related data.

Coordinating project staff and scheduling to ensure that projects are planned forward, that they do not conflict with each other, and that project tasks are completed within the project schedules.

Creating service transitions document, knowledge capture document along with being responsible for getting all documentation including all approval packages to be authorized.

Experience with ITSM/ITIL Service Management/Change Management. Conduct core Team meetings and work as change coordinator with change management team.

Defect coordinator for status progress of defects including war room, work with planner and update status.

Optimized stored procedures in to extract, transform and load (ETL) data to ensure reporting infrastructure was maintained according to current service level agreements.

Created parameterized reports and adhoc reports using Report builder.

Worked with SQL to run queries in provider enrollment phase to get access to provider's details to get access to claims information, also to pull data from internal database for next phase of implementation.

Wrote and executed SQL queries using Bi Query tool to provide custom reports to marketing and sales

Managed the extraction, transformation, and population of data files and databases using MS SQL Server 2008, Excel, and Access.

Good Knowledge of ETL Processes such source, mapping, transformation, staging areas documents.

Used Six Sigma tools and techniques to assign project team tasks and used the stages of Six Sigma to complete improvement process projects.

Worked with Black Belt personnel to typically set the strategy for a Six Sigma project implementation, as well as worked with executive leadership, to select and prioritize projects to ensure work aligns with strategic goals.

Assisted UX designer to create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas

Assisted UX designer to present the user-interface visually so that information is easy to read, understand and find.

Performed Gap analysis and Impact analysis till go-live, also created contingency plans.

State Farm Auto Insurance, Bloomington, IL November 2010 - April 2012

Sr. Business Analyst

State Farm® is the largest auto insurer in the U.S. since 1942. State Farm is a family of insurance and financial services companies that together serve 80 million policies and accounts in the U.S. Our many lines of business together offer over 100 products. The primary objective of the program is to design a reliable, scalable and supportable solution with same and equal functionalities between Customer and Sales Channel.

The primary objective of the program was to design a reliable, scalable and supportable solution with same and equal functionalities between Customer and Sales Channel.

Responsibilities:

Analyzed AS-IS process (UAX system) and provide the TO-BE (ICP) process flows

Analyzed Biz Arch document to drive the initial requirements for ICP

Prepared use case models based on business Requirement documentation

Prepared scenarios, Use Cases & UML State Diagram using MS Visio

Documenting the requirements in SharePoint, Test link and MEGA

Creating the User stories and use cases

Created the business rules and eligibility criteria for Auto Rating Engine

Coordinated with the development team for sprint planning, and include/ exclude requirements from each sprint back log as per the priorities set by the Product Owner

Created the master data elements (MDE) list for the application

Provided the Effort estimations for the change requests

Designed the web/mobile user interface wireframes/mockups of the application

Functional testing of end to end Application

Supported test and design team for the requirement clarifications throughout the life cycle of the project

Supported the UAT team in conducting various tests for internal and external facing web applications

Used Agile (SCRUM) methodology and manage project components through inception, elaboration, construction and transition phases of SDLC, while managing the estimations and User stories in each Product backlog thru the decided iterations and SPRINTS.

Used SharePoint to log risks, issues, SOWs, reports and project artifacts

Worked on Version One for continuous updates on project schedules, quality, issues and managing resources.

Wayne Mutual Insurance Company, Fairfield, OH July 2009 – August 2010

Business System Analyst

Project was to replace existing legacy system to a web based application. The goal of the project was to implement the latest version of Guidewire 5.0 for internal and external applications and staff of the company. The focus was to ensure that the new application will be one stop shop for creating new, cancel, reinstate, and renew existing policies for personal and commercial line customers.

Responsibilities:

Worked closely with business partners, SMEs and product owners to understand the process.

Suggested process changes and re-engineering as needed based on requirements gathered.

Conducted requirements gathering using JAD and interviews for creating the rating inputs screen for the policy system.

Analyzed and documented performance/security/User Interface requirements for the application.

Worked with underwriters, actuary to determine the rating algorithms for TO BE system and assigned Zone Code information per Ohio standards to the territory codes from ISO Net.

Created user stories, use case diagrams and process diagrams based on business requirements.

Analyzed and documented requirements for Quote possesses for a Commercial Auto Policy within Guidewire Billing Center.

Involved in the weekly status meeting to discuss the upcoming releases and changes in the hardware requirements and other major issues.

Involved in creating test plans, test strategy and executing test cases for rating used for premium calculation

Analyzed user requirements, attended change request meeting to document changes and implemented procedures to test changes.

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