Customer Service Social Media

Ashley Burns

Objective

To secure a challenging position that allows me to utilize my skills as a persuasive communicator and creative problem solver as well as my strong aptitude for organization, attention to detail and a willingness to take the initiative.

Professional Experience

04/2018 - Present Pro- Fitness Plus Billerica, MA

Head Trainer/Fitness Coach

Responsibilities include a variety of daily tasks including promoting and maintaining clientele. Weekly labor forecasting, payroll and social media. Resolve any client issues, monitor accurate ACH payments and communicate with client and billing company as needed. Physically train clients on a one-on-one and small group setting.

10/2011- 01/2018 LP Network d/b/a Security Source Wilmington, MA

Account Team Lead/ Customer Service Representative/ Accounts Receivable/Payable Specialist

As an Account Team Lead, responsibilities include but not limited to, Keep updated productivity reports for team members, Run error reports and quality checks, Correct work order issues, Organize all service requests pertaining to 40+ accounts assigned to my team and delegate work evenly amongst team. Audit of customer website to ensure accurate reporting. As a CSR responsibilities included answering phones professionally, respond to customer inquiries via email or fax, process orders and service requests in a timely manner, track daily productivity using spreadsheets, utilizes various methodologies to research and resolve issues, dispatching vendor partners to customer sites, precise data entry into our SAP Business One Application, tracking product requests and following up on service requests. In my most recently held position responsibilities consist of Preparing bills and invoices for sales or services rendered, collect on accounts by sending bill reminders and communicating with customers via phone, email, fax or mail. Process payments by entering them into various methods, such as Authorize.net, Daily preparation of check payments for bank deposit. Generate monthly, quarterly or annual financial statements and reports detailing paid and unpaid invoices and other accounts receivable activity as requested by customer.

07/2010 10/2011 CPI Corp d/b/a Picture Me Portrait Studios Tewksbury, MA

Studio Manager/ Photographer

Responsibilities include but not limited to all management requirements such as audits, customer contact calling, appointment scheduling and confirmations, daily tracking and logging, supervising employees productivity, managing time sheets, labor forecasting, organizing studio, photographing subjects, editing, explaining the value, and savings offered to each customer sales, cash control, and resolving all customer service issues

Degrees and Certifications

09/1997 - 06/2001

07/2018

Greater Lowell Technical High School - Tyngsboro, MA

American Red Cross

High School Diploma Obtained

CPR & AED Certification

References

References available upon request.

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