Customer Service Manager

William Sparkman Vaughn

Smyrna, GA • *****• 404-***-**** • **************@*****.*** www.linkedin.com/in/wsparkmanvaughn

Respected manager and customer-driven professional with experience in relationship building, customer service, cost control, procurement, marketing, and inventory management. Adept in customer relations and personnel development, handling and resolving issues. Establish and achieve goals, providing effective training to employees and adding to bottom dollar profit margin by improving service and increasing worker efficiency to support an organization’s success. Self-motivated employee, learning new skills quickly and effectively.

EXPERIENCE

MOL AMERICA, Atlanta, GA

Sales Solutions Quote Management Coordinator 2017-2018

Presented quote request details to trade management group for further evaluation. Research contract details and provide direct assistance to sales team.

●Achieved KPI goals for email response time and quote turn time.

Import Customer Service Coordinator - Port Representative 2015-2017

Volunteered to support management by working flexible night and holiday hours. Tracked containers arriving at terminal and tagged those belonging to customers with extended free time at port.

●Led import services team in phone call volume as well as highest demurrage collection for calendar year 2016.

●Addressed customer concerns by researching and resolving specific needs to ensure service satisfaction.

CAREPOINT PARTNERS, Smyrna / Norcross, GA

Delivery / Warehouse Manager 2013-2014

Played key role in operations fuse between Carepoint Partners Smyrna and Homechoice Partners Norcross after both pharmacies were acquired by Bioscrip, Inc.

●Ensured accuracy of administrative supplies and prescription drugs with final quality control check before sending to each patient

ENTERPRISE RENT-A-CAR, Atlanta, GA

Management Trainee 2011-2012

Provided training and development activities to new hires for internal testing and evaluations.

●Improved customer service experience by offering beneficial input and advice. Resolved outstanding issues and initiated follow-up to ensure customer satisfaction and loyalty.

●Exceeded sales goals by ranking in top half of company sales performance metrics; in top 10 overall for 4 months.

NNNW, Inc. (VICKERY’S CRESCENT AVENUE), Atlanta, GA

Manager 2009–2010

Applied historical data analysis to adjust inventory and staffing levels for high volume special events.

●Developed and implemented streamlined process for reporting, developing, and delivering activity reports to general management within established time frames. Designed Excel P/L spreadsheets to make goods sold, expenses and labor more clearly interpretable.

●Recommended and drove business initiatives to reduce costs, improve service and maximize profits. Researched sales trends and analyzed operations and processes to identify process improvement opportunities and to effectively reduce controllable expenses.

EDUCATION

Bachelor of Science (BS), Business Administration, Management, Presbyterian College, Clinton, SC

●Member of Presbyterian’s NCAA Varsity Football Team

●Active with Student Volunteer Services organization

Contact this candidate