Customer Service Sales

Heather Perkins

561-***-**** *******.**************@*****.***

linkedin.com/in/heperkins

Objective

10+ years of experience in customer service related industries. Dedicated and focused individual who excels at developing strong relationships with customers, prioritizing, completing multiple tasks simultaneously, and following through to deliver great guest service. Creative problem solving and strong negotiations skills improve daily with challenges. Committed to delivering high quality results with little supervision.

Most recently, I have been working as a Resident Services Coordinator at Grand Villa of Delray Beach West from December 2015, although I've been with Grand Villa since 2014.

I have studied Psychology at University of Phoenix.

Education

University of Phoenix, Palm Beach Gardens FL

Bachelor's of Science 2014

Psychology

3.6 GPA

Experience

December 2015-present

Resident Services Coordinator Grand VIlla of Delray Beach West Delray Bch, FL

Timely and effective grievance resolution for residents that are unhappy with their experience.

Open and consistent communication with families to keep them informed of residents condition

Recommendation and assistance with transfers when residents need to transition to a safer environment

Strong collaborative operations with department heads to ensure that we enhance the residents lives and lend to the smooth functioning of the building

Strong relationships with third party private duty caregivers and vendors to enhance the residents quality of life

Community outreach to build relationships and referrals with local rehabilitation facilities, medical faciilites, and other communities

Going the extra mile by attending as many events and community or outreach functions to achieve a positive public appearance

Move In Coordinator/Marketing Assistant [Grand Villa of Delray Beach West Delray Bch, FL

Augmenting the sales process and helping new residents to make decisions regarding their move

Supporting marketing team by assisting with tours, inquiry calls, scheduling, preparing leases, hosting functions and events

Work with Maintenance and Housekeeping departments to facilitate renovations and get apartments rent ready

Developing relationships to build trust and confidence in their decision to move to the community

Developing relationships with third party referral sources to build census

October 2012-September 2014

Team Leader Starbucks Boynton Beach West, Boynton Beach FL

I led the team to a #1 position in the district in customer service in December 2012

Established and maintain 50+ daily customer relationships. They love to come to our Starbucks based on our attitudes, cleanliness, and product knowledge.

Delegate jobs to team members that best suited their strengths and abilities.

Based on weekly sales reports, was able to meet desired sales opportunities in multiple weeks.

Frequently complimented for my kind demeanor when assisting our guests.

Quickly extinguished any "fires" between guests and staff. Pruning our relationships with our guests is a #1 priority.

Extensive training and coaching of team members.

July 2008-October 2012

Research Assistant Palm Beach Research Center West Palm Beach, FL

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