Customer Service Administrative Assistant

Heidi R. Jensen

*** ******* ***. #** *** London, CT 06320

860-***-**** **************@*****.***

Administrative Professional

Technology & Software Managerial Accounting Team Building Leadership

Administrative professional with strong Information Technology preparation, the ability to quickly learn new challenging concepts and software, and a high motivation to succeed. Excellent interpersonal communication skills and experience working across departments. Proven commitment to achieve corporate goals in a fast paced environment while working independently and collaboratively. Capability to effectively balance multiple job demands without sacrificing quality. Remarkable leadership capability and accountability while successfully building trust within the team dynamic.

Interpersonal Skills

Strategic Planning/Analysis

Office Administration

Presentation Writing & Design

Leadership/Team Building

General Ledger

AR Billing

Adaptability & Reliability

Problem Solving Initiative

Cross-departmental Collaboration

Written and Oral Communication

Reports Writing and Presentation

Cash Receipts Posting

AP Billing

Training & Orientation

Managerial Accounting

Customer Service

MS Office Suite

Document Control

AP Invoice Batch-Auditing

Sage 300

Professional Experience

Tel-Aid, Niantic, CT August 2015-Present

AP/AR Administrator

Generate and distribute weekly reports.

Posting journal entries as necessary for payroll and GL accounts.

Answer vendor queries via email or by telephone.

Cross training in Accounts Receivable.

K-FORCE/Alliance Energy LLC, Branford, CT Feb2015-August 2015

Office Assistant/Administrator

Greeted associates to the office, ensuring that they are taken care of.

Prepared outgoing packages for FedEx.

Prepared outgoing mail.

Received and signed for packages.

Assisted in other departments as needed, i.e., Accounts Payable, Accounts Receivable.

Worked on general ledger for Accounts Receivable.

Ordered office supplies for all departments.

Organized conference rooms for meetings, ordered lunch if needed.

MOHEGAN SUN, Uncasville, CT 1997 – 2014

Mail Runner

Managed all incoming mail and assigned it to corresponding departments.

Processed outgoing meter mail; kept records for all incoming packages, administered shipments via UPS and FedEx. Assigned new users administration rights to FedEx and UPS systems.

Introduced, wrote and designed a general training manual on company policies, and safety and operational procedures. This self-initiative established quick knowledge and a reference source, significantly reducing the training time of new employees, saving the company money.

Generated and maintained financial departmental shipping reports, including: Postage, UPS and FedEx.

Administered, approved and wrote all check requests for UPS, FedEx and USPS.

Trained new personnel on departmental policies, and safety and operational procedures.

Worked unsupervised, independently and in collaboration with other departments reporting to Mailroom Manager.

Education & Credentials

Associates of Science, Medical Billing and Coding, Ultimate Medical Academy, Tampa, FL

Computer Operator Diploma, Computer Processing Institute, New London, CT

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