Executive Assistant / Customer Service
Resume:
Michael Lucas * Presentation Road #*
Brighton, MA 02135
****.********@*****.***
Profile
Skills
Experience
August 2015
– May 2018
June 2014 –
February
2015
July 2010 –
June 2015
April 2011 –
June 2015
Jan 2008 -
June 2011
Executive assistant and trained salesman looking to utilize his skills to better his community and expand his knowledge in an eclectic range of study.
Excellent organizational abilities
Data Entry (MS Office, Apache OpenOffice, 70+ WPM) Ability to quickly learn and retain large quantities of information Exceptional communication skills
Use of consumer operating systems and POS
Superb customer service
Sales Associate Johnston & Murphy, Boston, MA
As a commission based employee it's vital to discern the customers' needs based not only on what they say they need, but to anticipate and create the need for additional products and services (maintenance, repair, etc). Exceeding sales goals as well as maintaining strong metrics for performance further stress the need for building a strong rapport and comprehensive product knowledge. Knowing specific shoe lasts and being able to make suggestion based on the customers needs such as fit, budget, and use- case is essential to success. As a member of a very small team I wear many hats; everything from sales to stock to operations and everything in between.
Executive Assistant Spentry, Lexington, MA
As the personal assistant to the founder of a tech startup I have many responsibilities. Being involved since the company's inception, I focus on conserving the executive's time by researching topics needed for incorporation. I manage priorities and appointments, as well as budget and other financial upkeep. I also play a role in the product design phase; deconstructing and problem-solving barriers, researching competition and trends, strategic consulting, and establishing relevant contacts on the road map to finalized production. As a half remote position my essential tools included cloud-based collaborative software, market research, and networking skills.
Senior Guest Relations ConnectiCon LLC, Newington, CT I am the face of ConnectiCon to a handful of high profile guests. I ensure guests have everything they could need. I acquire any information they may need over the course of the event as well as managing their schedules. I anticipate and/or resolve any problems the guests may have including schedule conflicts, time management, and guest-enthusiast interactions. This includes collaborative tools to keep everyone up to date and on the same page regarding travel arrangements and scheduling. Traveling Salesman Pandemonium Books and Games, Cambridge, MA Travel to various events across the country at which I assemble and organize the event booth. I initiate and process the sale of various gaming related products as well as any other merchandise on-hand. I also greet potential customers and keep watch for any potential theft. All this must be done in an efficient and timely manner to accommodate the very rapid pace of the convention environment. IT Support Lexington Music, Waltham, MA
The main responsibility is upgrading the shop's system as well as the 80 year old owner's personal PC from Windows ME to Windows Vista. I was also tasked with troubleshooting compatibility issues and instruct the owner on how to operate the new environment. Equal parts tech support and education. After the initial roll-out, I provide running support and education as the owner acclimates to his new system. References
James Higgins
Toray Plastics (America) -
Plastic Control Engineer
Niko White
Purple Dragon Games - Owner
Pandemonium - Events Manager
Kate Holtz
Quicken Loans – Mortgage Banker
ConnectiCon LLC - Online GR Director
Contact this candidate