Salesforce Management
Resume:
Curriculum Vitae
Grushai Stepan
Date of birth: 18th of February 1988
Address: Lviv, Ukraine
e-mail: ******.******@*****.***
Skype: stepan.sitime
LinkedIn: https://ua.linkedin.com/in/stgrushai
My GIT: https://github.com/grushai
Cell-phone: +38-097-***-**-**
Education:
-The Institute of Mathematics and the Fundamental Science at the “Information Technologies” department (bachelor’s degree);
-The Ivan Franko National University of Lviv, Faculty of International Relations, specialty “International Economics”, department of “International Economic Analysis and Finance” (master’s degree);
-The Ivan Franko National University of Lviv, Faculty of Law, specialty “science of law” (specialist’s degree);
-The Ivan Franko National University of Drogobych, Faculty of Information Technologies, Development (specialist’s degree);
Employment History:
Mar 2014 – till now – Certified (Adm-201) Salesforce Administrator and Developer
Global Setup:
-Global search setup;
-App (objects’ order, logo etc.), Home page components & layout;
-Organization account setup;
-Multiple currencies;
-Forecast setup;
-Regional settings;
-Licenses management;
Salesforce Security
-Salesforce security:
oUsers management
oCustomer and Partner Portal users management;
oNetwork, IP settings;
oOrganization wide defaults / sharing settings
oSharing rules
oSecurity policies
oRoles hierarchy and cross-roles setup
oProfiles setup (customization, creation, full configuration)
oDelegating salesforce rights
oCustom permission sets full configuration;
-Standard components override (translation etc.);
-SSO (single-sign-on) configuration;
-Domain management, offline sites, custom URLs;
-Salesforce1 configuration / management (sf mobile app);
Objects management
-Many-to-many connection in salesforce;
-Creation, setup the objects from scractch;
-Objects’ search setting;
-Cross-object processes, formulas;
-Objects order, setting up the app;
-Page layouts;
-Console views setup;
-Validation rules;
-Field sets;
-Custom buttons, actions (including javascript, visualforce);
-Business processes, record types;
-Cross object connection filters;
-Object triggers;
-Working with sales and cases clouds:
oOpportunity, Quotes, Products & Price Books;
oCases, solutions, knowledge managements
Data management
-Duplicate management in salesforce;
-salesforce Data Management (all possible methods and levels of difficulty);
-export / import, mass update, delete etc.;
-system backup;
Sales cloud & forecasting, schedule
-Setting up the price books
-Products management from scratch
-Quotes management, configuration
-Forecasting
-Billing schedule configuration, setup
Automated processes, flows, workflows; approvals
-Process builder - immediate and time-dependant processes (+ cross-object actions);
-Approval processes;
-workflow rules (all kinds: immediate and time-dependent + cross-object) + monitoring them;
-Flows management and configuration;
-Formulas (all kinds – inside any processes (rules, workflows, process builder, validation rules);
-Cross-Objects Validations;
-Cross-object update Apex triggers, classes;
Reports & Dashboards / Tasks & Notifications:
-Creation and configuration all types of reports:
oTabular
oSummary
oMatrix
oJoined reports
-Reports scheduling, subscribing and export;
-reporting (+ auto-run; notifications; export; filters & rules);
-custom report types full configuration;
-Dashboard configuration, creation, moving to home page;
-Auto-reports & e-mail notifications' setup;
-Tasks, Events managements and full configuration;
-Notifications on any object / cross-object conditions met;
-Email templates configuration (together with grabbing all the data in email; letterheads management);
-Mass email configuration, setting up;
-Email configuration, Gmail integration;
Salesforce Development
-writing Queries;
-Automated cross-object processes development (APEX classes, triggers);
-fixing the Visualforce pages’ code in SF (cross-object data grabbing);
-Visualforce components fixing;
Integrations
-DocuSign;
oIntegration and configuration
oSecurity
oSigning order
oWorkflows setup on salesforce side
oFields mapping
-Jira integration (1st line) – apex class that make the system create ticket on any condition met in salesforce;
-Email integration;
-Gmail / Google Apps integration;
-Pardot;
oConfiguration
oIntegration
oLeads/prospects/campaigns sync
oCross automations/workflows setup
oFields setup
oButtons setup
-SpringCM;
oIntegration
oConfiguration
oButtons setup on Salesforce side
oImplementation in Lightning version of Salesforce
System
-Storage management;
-Sandboxes management (deployment procedures);
-Managing scheduled apex classes, scheduled actions in salesforce;
-configuration Salesforce app;
-working with Custom Objects (creating; setting up);
-Duplicate management (all kinds and + cross-object) and merging existing duplicate records;
Lightning experience
-configuration & management;
-moving the organization account from salesforce classic to Lightning, including the apex actions (triggers, classes), workflows and validations etc.;
General
-executing ANY user's custom requirements
-Technical Writer (user's guide for the team)
-Leading User and Administrator trainings on Salesforce
Oct 2015 – Feb 2016 - Account Executive / Salesforce Administration (remote) and Technical Leader at Vitaver & Associates (USA, Florida)
-Salesforce Accounts & Salesforce Administration;
-Managing the Accounts in SalesForce;
-Team Leadership;
-Providing Salesforce training to other company's employees and other users;
-Working in a team on Processes Improvement;
-Communication with Foreign Largest company's Customers (covering USA);
-Salesforce reporting
Jan 2014 – Jan 2016 – SalesForce.com Administration / Project Manager / Front-End Developer at velo-fox.com
- Web Development (HTML5 and CSS3)
- Development & support of the web-site based on CMS Opencart (www.velo-fox.com);
- Development & administration of web-page based on CMS Joomla (www.info.velo-fox.com);
- Absolute SEO Optimization;
- Junior Front-End Developer (CSS, Bootstrap, HTML, JavaScript, jQuery, AngularJS, JSON );
- SalesForce.com Administration
Feb 2012 – Apr 2015 – Multi-Language CRM Technical Support at ProSteer Group (GSMServer):
- Administration & QA of the CRM system, including Salesforce;
-Testing companies web-sites;
-Technical support of the company’s software solutions;
-Supporting customers(in English, Spanish and French) through Issue Tracking System, pre- and post-sales support;
-Administrating and managing eBay.com company accounts.
Jul 2011 – Feb 2012 – Salesforce Administrator / Technical support, QA engineer, Technical writer at LLC “SiTime”
- QA, Administration and Support of Salesforce CRM system;
-Supporting customers through Issue Tracking System, managing tickets, escalations & setting tasks for development team;
-Quality Control of issues resolved by development team;
-Technical consultant of the company’s solutions (oscillators, resonators, generators – personal company’s inventions based on Nano-technologies & Silicon-based parts);
-Writing Technical Documentation and User Guide of Salesforce CRM.
Oct–Nov 2011 - Sales Support Work, Training & Internship, SiTime Corporation (Sunnyvale, CA, USA)
-Technical support training;
-Internship in the field of Management & Technical Consultation of company’s solutions
Feb 2006 – Aug 2008 - Administrator and Interpreter at “International School Project”;
- Translation, Interpreting and System administration;
Skills:
Development: JavaScript, jQuery, AngularJS, JSON, MySQL, CSS Bootstrap HTML5, CSS3, CMS Joomla, CMS Opencart, Macromedia Dreamweaver
Protocols: TCP/IP, SMTP, POP3;
Econometrical Soft: 1C Accountancy, Statistica, Tradestation;
OS: Windows, Linux
PORTFOLIO on: Javascript, AngularJS, MeteorJS, CMS Opencart, CMS Joomla, HTML, CSS.
Certificates & Awards:
Certificate of “Javascript development” course;
Certificate of “Java Core development” course;
Certificate ADM-201 of Salesforce Administration;
Foreign Languages:
English – Advanced level;
French – Pre-Intermediate level;
Spanish – Pre-Intermediate level;
Polish – Elementary level;
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