Manager Customer Service
Resume:
Dennis Ferrer
Lakewood Ca. *0712
*********@*****.***
Objective
Obtain a operations position including Procurement and or Managerial position with a manufacturing and distribution firm
Summary
Site Managerial Experience, person of high integrity, industrious, ambitious, resourceful, motivated, self-starter, excellent problem solver. Experienced in distribution, warehousing, procurement and order picking of cosmetics and pharmaceutical products, cGMPS, VAWDS accreditation, customer service, inventory control, cycle counting and packaging operations. Experienced in ERP systems and development of efficient layouts for distribution. Knowledge of bar coding systems including 2D bar codes. Leader by example, with an ability to develop and motivate teams to achieve improved performance.
Experience
Obagi Cosmeceuticals LLC.
Jan 2018 to May 2018, Supply Chain Planner
Address: 3760 Kilroy Airport Way, Suite 500 Long Beach, Ca. Tel: 949-***-****
Currently responsible for supporting global sales by ordering and ensuring receipt of finished product quickly, efficiently, and within budget. Monitoring the company’s inventory and track the performance of current supply methods.
Responsibilities:
Create and deploy supply requirements to supply base
Apply analysis to meet target inventory goals and safety stock levels
Enter and distribute purchase orders in system while maintaining item master list
Build and maintain business collaborations with assigned vendors. Act as a primary interface with suppliers on delivery status, issues, and resolutions
Support new product implementation, ensuring suppliers deliver shipments needed to support target goals
Deliver status, run-out and obsolescence reports and other analysis as needed
Herbalife International
May 2014 to Jan 2018, Pickline Supervisor
Address: 950 West 190th Street Torrance, Ca. 90502-1001 Tel: 310-***-****
Managed all aspects of Pickline outbound operations, operating budgets, 19 employees over a shift and half, 12 pick to light pods.
Responsibilities and achievements:
Managed payroll and schedules for 19 employees
Completed performance reviews for staff
Implemented picking standards and metrics
Presented the first operating dashboard on pickline floor monitoring daily outputs and picker averages.
Established picker error rates
Improve efficiencies through reduction of change over and downtime
99.98% Accuracy Order Fulfillment
Increased same day order shipping to 78% from 62% during calendar year in 2017
Led quality and accuracy trainings to meet distributors request
Recognized as Distribution Center person of contact by corporate to initiate and roll out new programs and trainings to our site.
Active member to social committee to enhance the employee experience
Captek Soft gel International/ Natutac Corporation
July 2013 to April 2014, Packaging Manager
Address: 16218 Arthur St. Cerritos, CA 90703 Tel: 562-***-****
Managed the packaging operation of a soft gel company, including packaging, scheduling, warehousing, maintenance, inventory control, standard operating procedures and cGMP compliance. Manage operating budgets, 22 employees; and over 6 million production pieces annually.
Responsibilities and achievements:
Schedule production lines and complete jobs by due dates
Manage workforce to ensure productivity and efficiency
Verify packaging lines to meet quality and customer requests
Manage all personnel, including performance, training, and schedules
Manage warehouse inventories, working with personnel on ways to increase accuracy and create efficiencies to support production
On time delivery
Train and retrain staff
Improve efficiencies through reduction of change over and downtime
Improve inventory accuracy through proper systems usage and training
On-boarding new staff
Obagi Medical Products
October 2006 to May 2013, two positions held
Obagi Pharmacy Operations (OPO, INC), a subsidiary of Obagi Medical Products
October 2012 to May 2013 Operations manager
Address: 9856 S. Jordan Gtwy, Suite C, Sandy, UT 84070; Tel.: 888-***-****
Promoted to be responsible for startup of this 50,000 sq. ft. modern facility including an onsite pharmacy. Responsibilities and achievements:
Participated in the generation of the complete facility design including racking, pick pack lines, equipping the pharmacy and the total administration area
Negotiated purchase of all furnishings and all other contracts for the facility
Negotiated rates with temporary agency for staff
99.9975% Accuracy Managing Inventory-Cycle Counts
99.99% Inbound Operations (Receiving)
99.98% Accuracy Order Fulfillment
Supervised all Replenishment Activity
Supervised all Out-bound Operations (Shipping)
Co-Managed with Site Director, completion of site build
Participated in complete redesign of the ERP system and the customized screens for all hand held scanner operations
Participated in completion of 50 SOPs ( standard operating procedures) to obtain Board of Pharmacy accreditation
Supervised Installation of Racking & Equipment and utilities
Distribution of Rx, OTC drugs and Cosmetics products
Responsible for Document Control and storage
Implemented 5S for improved efficiencies
Obagi Medical Products, Carson, California
October 2006 to October 2012, Operations Supervisor
Address: 2205 E. Carson St., Ste. B-1 and B-2, Carson, CA 90810 Tel.: 562-***-****
Responsible for supervising all aspects of this 50,000sq ft. controlled Distribution center for the distribution of cosmetic and pharmaceutical products, 200 SKUs, and 30 people.
Responsibilities and achievements include:
99.99%- Accuracy Inventory-Cycle Counts
Distribution of Rx, OTC drugs and Cosmetics products
Supervised Inbound Operations (Receiving)
Supervised Replenishment Activity
Supervised Order Fulfillment
Supervised Out-bound Operations (Shipping)
Instrumental in achieving major cost reductions and productivity improvements through the introduction of bar code scanning in a controlled environment and improved pick pack layouts
Now Electric
December 2004 to October 2006 Material Handler
Anaheim, California
Address: 1081 N. Kraemer Pl. #K Anaheim, CA 92806 Tel.:714-***-****
Responsibility included:
Managing Inventory
Receiving
Order fulfillment
Pick up’s and deliveries
Summary of Past Qualifications
California Designated Representative (CA Board of Pharmacy)
VAWD Accredited facility, participated in accreditation
Experience supervisor in FDA compliant facility
5 s Trainer
OSHA Certified Forklift Operator
Work Related Training/ Workshops
Dale Carnegie Course- Effective Communications and Human Relations
Skill Path Seminar- Excelling as a Manager or Supervisor
Skill Path Seminar- Best Practices for Managing Inventories and Cycle Counts
Rockhurst University Continuing Education- Bargaining with Vendors and Suppliers
Dale Carnegie
Honors Graduate: Effective Communications & Human Relations/Skills For Success
Long Beach High School
High School Diploma
Continued Education
Bachelor of Science in Business with Concentration in Management- Hold
References available upon request.
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