Customer Service Manager

CURRICULUM VITAE

SHAHROZE ALI MASOOD

Cell No. +923********* / whatsapp#+971********* E-MAIL - ******.****@*****.***

OBJECTIVE

To obtain a position in a supportive environment where I can help the organization grow in value utilizing my experience, capabilities and abilities.

QUALIFICATION

Results-oriented supervisor with more than 04 years of experience in Restaurant and customer service.

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Fluent in English and knowledgeable of the meaning and spelling of words, rules of composition, and grammar.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, and national security operations for the protection of people, data, property, and institutions.

Excellent communication and interpersonal skills.

Fast and reliable.

EXPERIENCE

Taco Barrio

Kitchen assistant

Nov 2017 to March 2018

Job Responsibilities

Good knowledge on making Mexican sandwiches and Mexican food

To assist and monitor food stocks and stock movement

Cutting vegetables, chicken and beef

To ensure minimum kitchen wastage

Responsible for all things in kitchen

To follow the cleaning schedules for the kitchen and clean the section and other areas as directed.

To ensure stock is controlled and rotated. Accept and store deliveries

To report any maintenance issues to the Head Chef immediately

Shawarma Station and Falafel

Showerma Cutter and Commis1

Jan 2016 to Oct 2017

Job Responsibilities

To assist and monitor food stocks and stock movement

To understand daily departmental costs and how they influence profit and loss results

To ensure minimum kitchen wastage

To learn and record skills and recipes from other members of the department

To follow the cleaning schedules for the kitchen and clean the section and other areas as directed.

To ensure stock is controlled and rotated. Accept and store deliveries

To report any maintenance issues to the Head Chef immediately

Good knowledge and skill on showerma cutting

Good knowledge on making sandwich and Arabic food

Salt'n Pepper Restaurant As

Commis1 and Supervisor

NOV 2013 to DEC 2015

Job Responsibilities

Effectively manage the restaurants within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times,

Controls day - to day operations by scheduling labor, ordering food and supplies, and developing the restaurants team.

Ensure local health and safety, company safety and security policy are met

Developed reputation for prompt, efficient service with high level of accuracy

Developed constructive working relationships with others and maintain them over time.

Training crew trainers and helpings to train manager trainers and swing manager.

Writing documentation in employ file.

Completing weekly inventories and statically (or Variance) reports.

Supervises delivery of raw products.

PROFESSIONAL COURSES

Diploma in Profesional Cooking from Punjab Board

Basic Food And Hygiene Training GEMS UAE

QUALIFICATION DATA

Matriculation Form B.I.S.E Multan, PAKISTAN

Faculty in Art From. A.I.O.U Islamabad, PAKISTAN

COMPUTER LITERACY

Diploma in Computer Hard Ware (DCH)

Diploma in Data Entry Operator (DDEO)

Diploma in Window Application (DWA)

Adobe Video Editing & Farming’s mixing

Hardware assembling & Trouble Shooting

PERSONAL INFORMATION

Father’s Name: Ghulam Muhammad

Date of Birth: 05 / 12 / 1992

N.I.C. Number: 36102-9566111-1

Passport Number: C L 0 8 7 1 1 1 2

Marital Status: Single

Religion Islam

Nationality Pakistani

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