Active Directory Manager

Samuel Acosta

***********@*****.*** • 347-***-****

RELEVANT SKILLS

●Desktop Support:

oBasic knowledge of BIOS/UEFI, Active Directory

oProficient skill with hardware swapping, troubleshooting and repair

oProficient knowledge of Windows, Mac and Linux desktop operating systems

oAbility to assemble PCs, install and configure operating system and application software

oAdvanced knowledge of troubleshooting software, upgrading drivers

●Languages: Fluent Spanish

●Software: Windows 10 and 7, Mac OS, Basic knowledge of Active Directory and Windows 2012 Server, Ubuntu, Proficient in Adobe Suite (Photoshop, InDesign, Illustrator)

●Traits: Friendly, fast learner, adaptable, loyal, flexible, punctual

●Awards: Year Up Professional of the Week October 2017

EXPERIENCE

LinkedIn, New York, New York February 2018 - Present

Systems Support Analyst Intern

●Support over 850 internal users at Tech Lounge with varying issues across Mac, Windows, Android, iOS and telecom devices through walkups and the internal ticketing system

●Audit conference rooms for basic functionality and assist users with VC-dependent needs

●Reimage over 15 machines weekly and prepare them for future needs

●Install additional software and drivers to provide an up-to-date user experience

●Follow up with over 20 users on a weekly basis to ensure reliable communication between our IT department and the users

●Maintain an organized work environment for proficient workflow

World Wide Tech Services, New York, New York January 2017 - September 2017

Field Technician

●Repair computer hardware issues (Motherboards, RAM Cards, LCDs, Keyboards, etc.) with a success rate of 90%

●Installation of software and drivers

●Complete all administrative tasks associated with each service request

●Responsible for control and return of assets and inventory

Key Food Super Market, New York, New York March 2014 - June 2016

Front-Manager

●Supervise and train over 20 employees resulting in an organized workflow and outstanding productivity

●Manage prices, product orders, and maintain equipment to reduce mistakes in registers by 80%

●Handle customer complaints and assure their satisfaction

VOLUNTEER EXPERIENCE

Build On, New York, New York April 2009 - June 2012

Volunteer

●Clean areas affected by pollution and littering such as parks and beaches to allow the public to enjoy these spaces again

●Help distribute food to homeless and others in need

●Take a leadership role and provide guidance for new volunteers

EDUCATION

Year Up New York, New York, NY September 2018 - Present

●Accrued 200+ hours of hands-on training in IT as part of a one-year career development program that includes six months of college-level courses and professional training followed by a six-month internship

●Work as Operations Manager and handle room set up, facilitated welcome by introducing agenda

●Trusted with designing a flyer for an annual event called Potluck with an assistance of over 200 people

●Introduce guest speakers to students and give them a tour of our office to promote a better relationship between Year Up and its partners. Earned an award for Professional of the Week

New York City College of Technology, Brooklyn, New York September 2012 - Present

●Bachelors in Advertisement and Graphic Design

●Member of the Graphic Design club the Art Directors Club

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