Customer Service Representative
Resume:
Thomas Trower
Missouri City, TX 77459
E-mail:********@*****.***
Objective:
Seeking challenging employment within a progressive organization that will allow me to utilize my diverse skills as a Customer Service Representative, Office Administrator and Retail Management to make a major contribution and improve the company's productivity while offering opportunities for advancement. Employment:
Advantage Staffing Houston, Tx 8/2017-8/2018
Small Business Sales
Assist small business customers with renewing accounts, finding solutions to help increase productivity and revenue taking inbound and outbound calls Kohl's Missouri City, TX 8/2016-2/2017
Sales Associate
Assist customers, stocking merchandise.
Securitas Security Houston. TX 2/2016-6/2016
Security Officer
Patrolling of property, locking and unlocking of doors at appropriate times,documenting names and times of employees and visitors entrance and departure.
Driveline Retail Houston, TX 1/2015-8/2015
Retail Merchandiser
Department resetting, setting up new planograms, auditing stores for advertisements that should be placed in specific locations. IFS Consulting Houston, TX 6/2014-12/2014
Contractor
Doing various jobs, depending on work orders, such as PC troubleshooting, upgrading and repairing POS registers at retail stores, retrofitting equipment, and other various jobs.
Acceptance Insurance Houston, TX 3/2013-4/2014
Insurance Customer Service Representative
Provides quotations, pricing, required information, and directions to both customers and prospects. Ensure documents are completed accurately and scanned into the system and properly filed. Responsible for guiding complaint resolution to ensure proper and satisfactory closing are obtained. Conduct daily customer follow-up calls and receive customer payments. Advantage Staffing/ AT&T Houston,TX 8/2012-2/2013
Customer Service Representative
Received inbound calls and made outbound calls, provided assistance to AT&T small to medium sized business customers, handling customer disputes, making sales including up-selling new products and services. Affiliated Computer Services Houston,TX 2009-2010
Customer Service Representative
ACS and Xerox joined forces to create a new class of solutions provider with leading technology and services in business process and document management. Together, we provide global clients with truly end-to-end solutions. Education:
Computer Learning Center Houston,TX 1999-2000
CNA & MCSE Preparation GPA 3.29
University of Houston Houston,TX 1995-1996
Houston Community College Houston, TX 1994-1996
Willowridge High School Houston,TX 1990-1993
Diploma basics GPA 3.2
References:
Ottressia Williams 281-***-****
Lamont Hendricks 281-***-****
Corey Sullivan 713-***-****
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