Executive Assistant Manager

Jamie Pendergrass

** *** *** *****

Timberlake, NC 27583

Home: 919-***-****

**********@***.***

March 20, 2017- November 24, 2017

VOANS Senior CommUnity Care of NC: Business Office Coordinator I was promoted from Executive Assistant to the Business Office Coordinator in March of 2017. I continued to help with and back up the duties that I had as the Executive Assistant mentioned below. As the Business Office Coordinator I deposited checks through a machine in office to our out of state bank, generate participant liability invoices, generate participant statement to mail, enter participant liability payments, and upload claims to be paid. Each week I retrieved to review a Pre-check Register that is a list of claims with authorizations for payment to be sure everything is correct and can be processed for payment. Each week I updated a spreadsheet that reports information on patients that have been placed in short term nursing facilities and for how long their length of stay would be. I verified that the information for new participant enrollments into the program was accurate and then I would enter the information of new participants into the system each month as well as verifying accuracy of participants disenrolling from the program was accurate and then enter the information of participants disenrolling. On a spreadsheet I kept track of the enrollment and disenrollment of participants to and from the program each month that was used for me to report census information the corporate office. I update spreadsheets to keep track of Medicaid only participant reports, reinsurance invoices, diagnosis report and dialysis verification report and then upload them to the appropriate department such as PEAK, Pharmastar and CareKinesis. When Medicaid forms are received I verify and/or update the participants file to be sure they are billed correctly. I receive Medicaid EOB to review with the corporate office. I monitored and kept track of all of the participant’s accounts to verify payments are made and up to date or accounts are delinquent. I contacted participants with delinquent accounts in order to work out payment arrangements. In the process of monitoring the accounts I would send letters of the payment arrangements that were able to be made, start the process of collection letters and/or start the process issuing involuntary disenrollment letters due to non-payment. April 9, 2012- November 24, 2017

VOANS Senior CommUnity Care of NC: Executive Assistant I was the first employee hired before the company opened. I helped the Executive Director open and start the center. I did many different things such as, the inventory and ordering of all office supplies, pick up. Open and sort mail ensuring that all confidential mail stays confidential and delivered to the appropriate employee, I set up our Fed Ex account and print labels and schedule pickups for employees. I was in control of petty cash all transactions and what it was use for and ensured that it was continuously balanced at all times. I did the reconciliation of the company credit card transactions and monitored and kept a log of employees that signed it out and for what use it was needed. Every other week department managers would email me information they want to share with staff and I create a newsletter and they are given out with each employee’s paystub. I receive and receipt participant payments and prepare the checks to send to our corporate office. I assist and help back up the Billing Office Manager and/or department when needed. I was one of two leaders of the Safety Committee and one of four Safety Officers. I conducted Safety Committee meetings on a monthly basis. I performed and/or assisted in conducting emergency drills on a monthly basis. I was the Supervisor of the receptionist for three and a half years and trained new receptionists. Before opening the center I created and modified policies and procedures and created manuals in preparation and approval for opening of the PACE program. After opening I continued to assist the Quality Assurance Manager develop, create and modify policies and procedures and review them annually for updates. I was the contact person for our Verizon account to ensure Transportation Department/Van Drivers and all other field workers have a cell phone with a plan with the most reasonable price for business needs. I work with our corporate office to handle all on site IT needs; install new computers, fix problems on site when possible, download needed material, train employees how to use different programs, liaison to the corporate office. I process all FL2 forms and Health & Safety forms for enrollment of new participants. I assisted Executive Director with department budget sheets and variance reports. Assisted department managers with questions they had about their individual budget sheets. I attend Leadership meetings, take minutes. I would assist our Human Resources Manager when needed; conducting mouth swab drug testing and properly sending to LabCorp, filling out cover sheets for employee files, putting files together ensuring all the paperwork is in each file and filled out. I would conduct new hire orientation in the event the Human Resource Manager was out of the office or unavailable. When it was only the Executive Director and I, the process of hiring staff started a few months later and I handled the all human resources duties for about nine to ten months until the Human Resources Manager was hired. I am very proficient in Word, Excel, PowerPoint, Outlook, and Publisher 2010-2012

Premier Displays & Services, LLC: Secretary

Answer phones, prepare paperwork for orders that Lowe’s Home Improvement Stores send to us. Take messages for the owner when he is out. Manage office, greet visitors, weekly time cards preparation and fax employees time worked to payroll department ad any misc. errands or support help needed by the owner.

2009-2010

Cambridge Hills Assisted Living: Human Resources Director Answer phones, take messages and deliver to the appropriate employee, help the callers I can or transfer to the appropriate employee, direct visitors, receive room/board payments, receive resident personal fund account money, hand out participant fund account money when requested, balanced personal fund account money and the personal fund account money book, keep record of company petty cash, give out petty cash as needed, balance the petty cash, make change for employees and residents, issue manual checks, ordered office supplies, prepared and handed out time cards. Review applications and conducted interviews for new staff, completed new hire paperwork, submitted I-9 forms, conducted new hire orientation, maintained all employee files and kept up to date, set up all employees online classes Thomco University that is required by the company, trained all employees on their Thomco classes, keep track of the employees that have and have not completed their classes and staff that needs to complete their annual online classes, new hire paperwork for all new employees, order badges, order criminal record, check healthcare registry & medication aid registry, training, orientation, keep track of evaluation dates and 90 day probation evaluation review dates, prepare new hire packets, keep track of all employee s birthdays, assist maintenance supervisor with research for MSDS sheets and parts to order for his department when needed, assist nursing station by making copies of their papers and filing them, assist admissions department when needed, assist marketing department with paperwork when needed, assist Director of Personal Care by updating personal care log & 24 hour reports, sign in/out residents, type memos, create notebooks for nursing station for filing purposes, shred all paperwork to comply with HIPPA, effectively communicate and work with the business office about resident billing needs, assist residents by filling out their checks and bills, help residents balance their checkbook, I do the monthly Census sheets, I print resident MAR’s when nursing staff is unavailable to do so, I print the MAR’s for the discharged residents for files, run errands, make bank deposit, provide computer support to all staff by working closely with our IT department to solve any computer issues that come up, I was head of the committee that meets monthly to discuss ways to keep employees motivated, I also handle all Aviary functions as well. 2007-2009

Blue Cross Blue Shield: Claims Specialist

Worked claims sent in by providers that needed to be changed or corrected from how it was originally sent in, worked claims that the system stops for an error that should be reviewed before it can be processed, attend meeting and took minutes, planned events, gatherings and celebrations for the department. Complied with HIPPA, I trained new employees one on one as well as I was a SME (Subject Matter Expert) and taught training class, I was the point of contact person for employees that had questions or trouble figuring out problems with claims and needing help, check others work, created spreadsheets. 2000-2007

NC Eye Ear Nose & Throat: Insurance Specialist/Data Entry Clerk/Appointments Coordinator

Entered data on patients accounts when insurance payments came in, called insurance companies for discrepancies in payment, made appointments for patients, handled customer service calls, answered multiphone line when filling in for the switchboard operator, made bank deposits, counted and balanced cash drawers, filled in for patient registration, verified insurance coverage, rescheduled appointments when doctors were unable to keep that schedule, work up refund paperwork, attend meeting and took minutes. 1998-2000

Hanover Federal Credit Union: Member Service Representative Managed and balance my own teller drawer, cashed checks, made deposits, withdrawals, & loan payments for our members, opened and closed accounts, verified eligibility, of people wanting to open accounts, balance and maintain vault cash, order money for the vault, assist the loan officer writing loans, filled in for the loan officer when she was out of the office, audit other employees cash drawers, Hand count without a money machine thousands of dollars daily.

1997-1998

CCB: Teller

Manage and balance my own cash drawer, cash checks, made withdrawals & deposits, made loan payments, handled personal as well as business accounts, In charge of ATM transactions, maintaining and keeping balanced, in charge of the vault ordering and balancing and distributing to tellers and keeping thorough records of the distributions. On multiple occasions I have counted by hand with no money machine over 1 million dollars at one time.

Volunteer Work:

2008-Present: Helena Elementary School & Small World Day Care I volunteered in classrooms as a teacher assistant in my spare time. I worked in 1st grade glasses 1-2 days each week at Helena Elementary School. At Small World Daycare I helped in the 2 to 4 year old class on occasion.

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